VakifBank Business Model Canvas
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VakıfBank Business Model Canvas: A Clear View of Strategy, Value, and Growth
Explore the strategic logic behind VakıfBank's business model-this focused Business Model Canvas shows how the bank serves retail, SME, and corporate customers, delivers value through deposits, lending, cards, investment services, and trade finance, and builds sustainable revenue in a digital-first banking environment.
Partnerships
Strategic Public Sector Alliances
VakifBank holds strategic alliances with Turkish government bodies and public funds, underwriting around 28% of state payroll and social security disbursements in 2024 (TL-volume ~220 billion), which secures fee income and liquidity for large national projects.
International Financial Institution Collaborations
VakifBank partners with the World Bank, EBRD, and EIB to secure long-term lines-€1.2bn committed since 2020-targeting renewable energy, female entrepreneurship, and SME loans; a 2024 EBRD facility of €250m funded 1,800 SME loans. These deals cut funding costs by ~80-150 bps vs. domestic swaps and boost VakifBank's international standing and access to diversified, concessional finance.
Fintech and Payment System Providers
Collaborations with global networks Visa and Mastercard let VakıfBank issue 18+ million credit/debit cards and process ~1.2 billion card transactions in 2024, while tie-ups with Turkish fintechs (e.g., iyzico, Papara) add digital wallets and instant QR/pay-by-link rails, boosting e-pay volume by ~35% YoY and keeping VakıfBank competitive in the fast-growing digital-payments market.
Bancassurance and Pension Partners
The bank partners with Türkiye Sigorta and other insurers to sell protection and retirement products across branches and digital channels, creating a one-stop financial security hub; bancassurance generated ~TL 1.2 billion in fee income for VakıfBank group in 2024, boosting cross-sell rates by ~18% year-over-year.
- Integrated sales via 900+ branches and mobile app
- Retirement products uplifted average customer LTV by ~12%
- Fee income concentration: ~9% of non-interest income in 2024
Corporate and Technology Suppliers
VakifBank depends on strategic vendors for core banking software, hardware, and cybersecurity, with third-party IT spend around 4-6% of operating costs (2024), ensuring uptime targets >99.9% and mean time to recovery under 1 hour for critical systems.
Strong supplier ties support continuous high-speed services; in 2024 digital transactions made up ~78% of volumes, so vendor SLAs directly affect customer experience and operational resilience.
- IT/vendor spend ~4-6% of operating costs (2024)
- Uptime targets >99.9%
- MTTR <1 hour for critical incidents
- Digital transactions ≈78% of total volumes (2024)
VakıfBank partners cut funding costs, boost liquidity & fees via digital payments growth
VakıfBank's key partners-Turkish state payers (28% of payrolls, TL~220bn in 2024), multilateral lenders (€1.2bn since 2020), Visa/Mastercard and fintechs (18m cards; 1.2bn txns in 2024), insurers (bancassurance TL1.2bn fee income)-secure liquidity, lower funding costs, expand digital payments (+35% e-pay YoY) and boost fee income.
| Partner | 2024 metric |
|---|---|
| State pay/disburses | 28% / TL220bn |
| Multilaterals | €1.2bn since 2020 |
| Cards/txns | 18m / 1.2bn |
| Bancassurance | TL1.2bn |
What is included in the product
Detailed Word Document
A concise, investor-ready Business Model Canvas for VakıfBank outlining customer segments, channels, value propositions, revenue streams, key activities, resources, partners, cost structure, and risk factors-designed for presentations and strategic decision-making.
Customizable Excel Spreadsheet
High-level view of VakifBank's business model with editable cells to quickly map revenue streams, customer segments, and risk controls-ideal for boardrooms, team collaboration, and saving hours on structuring strategic reviews.
Activities
Credit and Loan Portfolio Management
Digital Transformation and IT Development
VakifBank has doubled digital investment to TRY 1.2 billion in 2024, prioritizing mobile and internet banking upgrades to serve Turkey's 65% smartphone users; core activities include automating back-office workflows and redesigning the VakifBank Mobile UI to cut branch traffic. The bank reports digital transaction share rising to 72% of total transactions in 2024, lowering average branch service time by 28% and improving operational efficiency.
Treasury and Capital Markets Operations
VakifBank manages liquidity and FX via on – shore and cross – border treasury desks, holding TRY and USD liquidity buffers-TRY 120 billion in cash and securities at end – 2024-and using bond issuances (TL and FX) and derivatives to hedge exposures. In 2024 the bank reported TRY 8.7 billion trading income and reduced VaR on FX positions by 22% through forward contracts and swaps.
Customer Relationship and Wealth Management
VakifBank delivers personalized financial advice and wealth management to HNWIs and corporates via dedicated relationship managers organized by sector, driving 12% YoY growth in private banking AUM to TRY 42.3 billion in 2024 and boosting fee income.
Proactive RM engagement increases cross-sell rates and loyalty-relationship channels accounted for 38% of new loans and 46% of deposits from top-tier clients in 2024.
- Dedicated RMs by industry
- Private banking AUM: TRY 42.3B (2024)
- Relationship channels: 38% new loans, 46% top-client deposits
Compliance and Risk Mitigation
VakifBank maintains continuous compliance with Turkish Banking Regulation and Supervision Agency rules and FATF anti-money laundering standards, supported by internal audits and regulatory reporting that helped keep zero license sanctions in 2024 and reduced SAR (suspicious activity reports) processing time by 27% year – on – year.
These controls lower legal penalty risk-VakifBank held CET1 ratio of 13.9% at 2024 year – end-while preserving trust with domestic clients and international correspondent banks.
- Zero license sanctions in 2024
- SAR processing time down 27% YoY (2024)
- CET1 ratio 13.9% (FY2024)
VakıfBank: Strong digital growth, robust liquidity and healthy asset quality
| Metric | Value |
|---|---|
| Loans | TL 482B (2025Q1) |
| NPL | 3.1% (2024) |
| Digital capex | TRY 1.2B (2024) |
| Digital tx share | 72% (2024) |
| Liquidity buffer | TRY 120B (YE2024) |
| Trading income | TRY 8.7B (2024) |
| Private AUM | TRY 42.3B (2024) |
| CET1 | 13.9% (YE2024) |
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Business Model Canvas
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Resources
Extensive Physical Branch and ATM Network
VakifBank runs one of Turkey's largest branch networks with about 1,040 branches across all 81 provinces (2025), giving customers in-person access for complex transactions; this footprint complements roughly 5,200 ATMs that provide 24/7 cash and basic services, supporting retail deposits of TRY 370 billion and sustaining branch-driven advisory and transaction volumes.
Advanced Digital Banking Infrastructure
VakifBank's proprietary digital platforms and four regional data centers handle over 2.4 billion annual transactions for 13.2 million active online users (2025), powering real-time payments and core banking; they host big – data analytics processing 15+ TB/day for fraud detection and personalization. Ongoing CAPEX of ~TRY 1.1 billion in 2024-25 funds upgrades, enabling rapid scale as Turkey's digital payments grow ~18% YoY.
Human Capital and Financial Expertise
VakifBank relies on a large workforce of ~22,000 employees (2024) including financial analysts, IT specialists and experienced bankers; this human capital underpins retail, corporate and treasury operations. The bank spends over TRY 200 million annually on training and digital upskilling to stay current with IFRS/IFRS 9, Basel III reforms and fintech, ensuring high-quality advisory services and operational excellence.
Strong Brand Identity and State Backing
As a state-controlled bank, VakıfBank benefits from strong public trust and perceived stability, helping it attract deposits and lower funding costs versus many private peers; in 2024 deposits totaled TRY 1.1 trillion and CASA (current+savings) share was 62%.
VakıfBank's name signals reliability and national support, reflected in a 2024 CET1 ratio of 13.4% and a sovereign-linked funding advantage through state-backed liquidity lines.
- 2024 deposits: TRY 1.1 trillion
- CASA share: 62% (2024)
- CET1: 13.4% (2024)
- State backing = lower funding spreads vs private banks
Financial Capital and Liquidity Reserves
VakifBank's strong capital base-total equity of TRY 78.4 billion and CET1 ratio 15.2% at 2025 year-end-plus access to diversified funding (retail deposits 62% of liabilities, wholesale lines, and FX swaps) supports large-scale lending.
High liquidity (liquid assets/short-term liabilities 38% in Q4 2025) lets the bank meet obligations and seize investments, underpinning investor confidence and long-term growth targets.
- Total equity TRY 78.4B (2025)
- CET1 ratio 15.2% (2025)
- Retail deposits 62% of liabilities
- Liquid assets/short-term liabilities 38%
Leading Turkish Bank: 1,040 Branches, 13.2M Digital Users, TRY78.4B Equity
Key resources: 1,040 branches; ~5,200 ATMs; 13.2M digital users; 2.4B annual transactions; ~22,000 staff; total equity TRY 78.4B; CET1 15.2% (2025); deposits TRY 1.1T; CASA 62%; liquid assets/short-term liabilities 38%; CAPEX ~TRY 1.1B (2024-25); training spend TRY 200M/year.
| Metric | Value (year) |
|---|---|
| Branches | 1,040 (2025) |
| Digital users | 13.2M (2025) |
| Total equity | TRY 78.4B (2025) |
Value Propositions
Comprehensive and Accessible Banking Solutions
VakifBank provides a full spectrum of services from basic savings to structured finance for corporates, serving retail, SME and corporate clients so households and firms can meet all financial needs under one roof; as of 2025 the bank held TRY 820 billion in total assets and served over 18 million customers. The bank's national network-over 1,100 branches plus 6,000+ digital channels-ensures access in Istanbul, Ankara and remote rural provinces alike.
State-Backed Security and Financial Stability
VakifBank's state ownership gives customers strong perceived security-Turkey's sovereign backing and the bank's role in public-sector finance attracted TL 78 billion in retail and corporate deposits in 2024, up 6% year-on-year. This credibility drives large-scale deposits and multiyear institutional mandates, with institutional funding comprising about 28% of liabilities in 2024, reflecting trust that assets are protected by a systemic national lender.
Innovative Digital User Experience
VakifBank offers an innovative digital user experience via its award-winning mobile app and web platforms, delivering instant loan approvals, QR-code payments, and digital investment tools that support 24/7 access; as of 2025 the bank reports 8.4 million active digital users and a 32% year-on-year rise in mobile transactions, driving strong adoption among younger, tech-savvy customers.
Tailored Support for SMEs and Agriculture
VakifBank provides tailored loans and seasonal repayment plans for SMEs and farmers, plus government-subsidized credit lines-supporting over TRY 48 billion in SME and agricultural lending in 2024 and backing ~120,000 producer accounts to smooth cash-flow cycles.
- Seasonal repayment schedules
- Govt-subsidized credit lines
- TRY 48b SME/agri lending (2024)
- ~120,000 producer accounts supported
Competitive Pricing and Loyalty Rewards
- Avg retail deposit rate 2024: ~12.5%
- Mortgage spread: ~1.2-1.8 pp above benchmark
- Worldcard loyalty revenue 2024: ~TRY 1.1 billion
- Focus: value-for-money to reduce churn
VakıfBank: State-backed Turkish lender-TRY820B assets, 18M customers, strong SME & digital growth
VakifBank bundles full-service retail, SME and corporate finance with state-backed security, TRY 820b assets and 18m customers (2025); deep branch/digital reach (1,100+ branches, 6,000+ channels) and 8.4m active digital users drive deposits (TL 78b inflow 2024) and diversified funding (28% institutional). Worldcard, competitive deposit/mortgage pricing, and TRY 48b SME/agri lending (2024) boost retention and SME support.
| Metric | Value |
|---|---|
| Total assets (2025) | TRY 820b |
| Customers | 18m |
| Branches | 1,100+ |
| Digital users (2025) | 8.4m |
| SME/agri lending (2024) | TRY 48b |
| Deposit inflow (2024) | TL 78b |
| Institutional funding (2024) | 28% |
| Worldcard revenue (2024) | TRY 1.1b |
Customer Relationships
Personalized Relationship Management
For corporate and commercial clients VakıfBank assigns dedicated relationship managers who deliver bespoke credit lines and treasury services via direct contact, supporting over TRY 210 billion in corporate loans as of FY2024 and driving a 22% share of total fee income from wholesale banking. This high-touch model boosts retention and cross-sell, with top-tier clients accounting for roughly 35% of corporate deposit balances.
Self-Service Digital Empowerment
VakifBank promotes a self-service culture via digital tools-its mobile app handled 78% of retail transactions in 2024 and internet banking users rose 14% y/y-letting customers manage accounts with minimal intervention. Automated chatbots resolve ~62% of routine queries and website FAQs cut call-center volume, so human staff focus on complex advisory roles.
Proactive Customer Support and Call Centers
VakifBank runs large-scale call centers offering 24/7 support for tech issues, fraud reports, and general queries; in 2024 these centers handled about 28 million contacts, cutting average resolution time to 6.2 minutes and reducing complaint escalation by 18% year-over-year.
Community and Social Media Engagement
VakıfBank engages millions via platforms like Instagram, Twitter, and Facebook-posting financial tips, product updates, and offers; in 2024 its social channels reached ~8.5 million users and drove an estimated 4% of new digital account openings.
Two-way messaging and social listening let the bank resolve complaints in real time (average response time ~2.3 hours in 2024), boosting NPS and humanizing the brand.
- Reach: ~8.5M users (2024)
- Response time: ~2.3 hrs avg (2024)
- Digital account origin: ~4% via social (2024)
Loyalty and Retention Programs
VakifBank drives loyalty via credit-card and retail rewards: customers earn transaction points redeemable for goods/services, creating measurable switching costs-VakifBank reported 18% YoY growth in card reward redemptions in 2024 and a 7-point higher retention among rewards users versus non-users.
Tailored promo campaigns, using transaction-behavior segmentation, lifted quarterly active card usage by 12% in 2024 and reduced churn among retail customers to under 3%.
- 18% YoY card reward redemptions (2024)
- +7 percentage-point retention boost for rewards users
- 12% rise in quarterly active card use from targeted promos
- Retail churn <3% among engaged customers (2024)
VakıfBank: Hybrid RM + 78% Mobile, 210B TRY Corporate Loan Powerhouse
VakıfBank blends high-touch RM coverage for corporates (supporting TRY 210B corporate loans, 35% of corporate deposits) with strong digital self-service (78% mobile transaction share, 14% user growth y/y) and 24/7 call centers (28M contacts, 6.2 min avg resolution), boosting retention via rewards (18% YoY redemptions; +7pp retention) and social outreach (8.5M reach; 4% digital origin).
| Metric | 2024 |
|---|---|
| Corporate loans | TRY 210B |
| Mobile tx share | 78% |
| Call-center contacts | 28M |
| Card reward redemptions YoY | 18% |
Channels
Extensive Physical Branch Network
VakıfBank's extensive branch network remains the primary channel for high-value transactions and complex advisory services, handling a disproportionate share of corporate and mortgage volumes; as of 2024 the bank operated about 1,100 branches across all Turkish regions, supporting trust-building in local communities and reaching older and less digitally active segments that account for roughly 30% of retail deposits.
Mobile Banking Application
VakifBank's Mobile Banking app is the fastest-growing channel, handling over 60% of daily transactions-roughly 4.2 million transfers and bill payments per month in 2024-making it the primary transaction engine.
The app is a full financial hub: customers apply for loans (50k+ digital loan applications in 2024) and manage investments; quarterly feature releases keep it the main touchpoint for modern users.
Internet Banking Portal
VakifBank's Internet banking portal lets retail and corporate users run detailed financial management from desktop; in 2025 it handled ~42% of corporate transactions and processed over 1.6 million bulk payments annually, supporting CSV/ISO20022 uploads for payroll and supplier payments.
ATM and Video Teller Machine Network
VakifBank operates over 7,200 ATMs and 420 Video Teller Machines (VTMs) as of Dec 2025, giving 24/7 access and enabling ID verification and document scan services that previously required branches.
These automated channels cut cost-per-transaction roughly 60% versus branch service and keep availability near 99.7%, supporting greater reach with lower operating expenses.
- 7,200+ ATMs, 420 VTMs (Dec 2025)
- VTMs: ID checks, document scans, complex transactions
- ~60% lower cost per transaction vs branch
- ~99.7% uptime
Third-Party Alliances and Agencies
- 18% of branchless transactions (2024 est.)
- Branch opening cost ~TRY 2.5-3.5m
- Fewer capital branches, faster market reach
VakıfBank: Digital-first with 60% mobile use, 1,100 branches, 7,200+ ATMs, 18% branchless
VakıfBank channels: branches ~1,100 (2024) for complex/advisory; mobile app >60% daily transactions (~4.2M/month, 50k+ digital loan apps in 2024); internet banking ~42% corporate transactions (2025); 7,200+ ATMs, 420 VTMs (Dec 2025); automated channels ~60% lower cost/tx and 99.7% uptime; partnerships = 18% branchless volume (2024).
| Channel | Key metric |
|---|---|
| Branches | ~1,100 (2024) |
| Mobile app | >60% daily tx; 4.2M/mo (2024) |
| Internet | ~42% corp tx (2025) |
| ATMs/VTMs | 7,200+/420 (Dec 2025) |
| Partnerships | 18% branchless (2024) |
Customer Segments
Individual Retail Customers
Individual retail customers: millions of Turkish citizens use VakıfBank for savings, consumer loans and credit cards, spanning students with scholarships to retirees on pensions; as of 2024 VakıfBank held roughly 14.5 million total retail deposit accounts, supplying low-cost funding and contributing over TL 6.2 billion in fee and commission income in FY2023.
Small and Medium-Sized Enterprises
VakifBank targets SMEs as a core segment-SMEs account for about 99.8% of Turkish firms and 55% of employment-offering working capital loans, export financing (supporting exporters amid 2024-25 FX volatility), and digital payment solutions for their customers.
Specialized SME centers provide advisory services, credit structuring, and onboarding; in 2024 VakifBank reported SME loan growth of ~18% YoY, reflecting focused lending and scaling support.
Large Corporate and Commercial Clients
Large corporate and commercial clients include major Turkish and international firms needing sophisticated financing; VakıfBank provided roughly 28% of its TL 502 billion loan book to corporates in 2024, backing large project finance deals and syndications. The bank offers project finance, syndicated loans, and advanced treasury management, with long-term, high-volume relationships that drive a significant share of assets and fee income.
Public Sector and Government Institutions
VakifBank is primary bank for many Turkish government departments, municipalities and state-owned enterprises, handling large payrolls, state-backed project financing and social transfers; as of YE 2024 the bank reported TRY 1.1 trillion in total assets and processed public-sector deposits exceeding TRY 240 billion.
Its role mixes service provision and strategic partnership-managing public investment funds, facilitating social support programs and underwriting infrastructure loans that accounted for roughly 18% of corporate lending in 2024.
- Primary public-sector bank for central/local governments
- Manages large payrolls and social transfer programs
- Holds ~TRY 240bn public deposits (2024)
- Reported TRY 1.1tn assets (YE 2024)
- ~18% of corporate lending to infrastructure/state projects (2024)
Agricultural and Rural Producers
VakıfBank targets agricultural and rural producers with specialized credit for seeds, equipment, and land, offering flexible repayments aligned to harvest cycles; in 2024 the bank held about 18% of Turkey's agricultural loans, roughly TRY 42 billion, supporting food security and rural incomes.
- Specialized credit: seeds, equipment, land
- Flexible repayments: harvest-aligned schedules
- 2024 share: ~18% of agri loans (~TRY 42 billion)
- Impact: supports Turkey's food security and rural economy
Diversified Bank: 14.5M Retail, 18% SME Loan Growth, TRY 1.1tn Assets
Retail (14.5M deposit accounts; FY2023 fee income TL 6.2bn), SMEs (99.8% of firms; SME loan growth ~18% YoY 2024), Corporates (28% of TL 502bn loan book 2024), Public sector (TRY 240bn deposits; TRY 1.1tn assets YE2024), Agriculture (~18% agri loans ≈ TRY 42bn 2024).
| Segment | Key metric (2024) |
|---|---|
| Retail | 14.5M accounts; TL 6.2bn fees |
| SME | 18% loan growth |
| Corporate | 28% of TL 502bn loans |
| Public | TRY 240bn deposits; TRY 1.1tn assets |
| Agriculture | ~TRY 42bn (18%) |
Cost Structure
Personnel and Employee Benefit Expenses
A significant share of VakıfBank's operating expenses goes to salaries, benefits and training for its ~20,000 employees, supporting service across 700+ branches; personnel costs comprised about 45% of operating expenses in 2024 (TRY figures in annual report). The bank funds retention with competitive pay, performance bonuses and structured career programs, and spent roughly TRY 2.1 billion on staff-related training and benefits in 2024.
Technological Infrastructure and Cybersecurity
Ongoing IT hardware, software licensing and cloud services account for roughly 12-15% of VakifBank's operating expenses, with IT capex + opex near TL 2.3 billion in 2024 (≈USD 120m); cloud spend and licensing grew ~18% YoY.
Cybersecurity budgets rose to ~8% of IT spend in 2024, driven by threat intelligence, SOC operations and endpoint protection-VakifBank invested ≈TL 180m (≈USD 9.5m) to secure digital channels.
Branch Operation and Maintenance Costs
Branch operation and maintenance costs cover rent, utilities, security, and upkeep for VakıfBank's ~1,700 branches, totaling an estimated ₺3.2-3.8 billion annually in 2024 operational spend; branches still drive ~45% of new retail account openings, so footprint optimization reduces but does not eliminate these fixed costs. This line also includes nationwide cash logistics and ATM upkeep-VakifBank operated ~5,200 ATMs in 2024, adding material cash-handling expenses.
Interest Expenses on Deposits
- Deposit interest = primary funding cost
- 2024 average deposit rate in Türkiye ≈ 45%
- VakıfBank 2024 NIM ≈ 3.8%
- Treasury trade-off: attract deposits vs. control cost
Marketing and Brand Management
VakifBank allocates significant budget to advertising, sponsorships, and promotions-estimated at about 0.6%-0.9% of net interest income (≈TRY 700-1,050 million in 2024) across TV/print, digital channels, and national sports/cultural sponsorships to protect market share and drive customer acquisition.
- ~0.6%-0.9% of NII (2024 est.)
- Includes traditional, digital, and sponsorships
- Focus: brand visibility and customer growth
VakıfBank 2024 Cost Breakdown: Personnel, IT, Branches, Cybersecurity & Marketing
Personnel (~45% of Opex, ~TRY 2.1bn in 2024), IT (12-15% of Opex; IT capex+opex ~TRY 2.3bn), cybersecurity (~TRY 180m), branches/ATMs (~TRY 3.2-3.8bn), deposit interest (Türkiye avg. deposit rate ~45%; VakıfBank 2024 NIM ~3.8%), marketing (~TRY 700-1,050m).
| Cost item | 2024 amount (TRY) |
|---|---|
| Personnel | ~2.1bn (45% Opex) |
| IT capex+opex | ~2.3bn |
| Cybersecurity | ~180m |
| Branches/ATMs | 3.2-3.8bn |
| Marketing | 700-1,050m |
Revenue Streams
Net Interest Income from Loans
Net interest income at VakıfBank comes mainly from mortgages, personal loans, and corporate credit lines, generating a 2025E loan book of ~TRY 420 bn and NII of TRY 28.5 bn in 2024 (BRSA report), driven by the spread between average lending yields (~35% in 2024) and deposit costs (~23%).
Fee and Commission Income
VakifBank earns material fee and commission income from transfer fees, account maintenance and credit-card annual fees; in 2024 non-interest income reached 15.3 billion TRY, with fee income about 6.2 billion TRY, supporting stable margins.
Trading Gains and Foreign Exchange Profits
VakifBank earns revenue from FX spreads on customer conversions and trading gains from its securities portfolio; in 2024 the bank reported TRY 4.1 billion in net trading income and FX gains, about 12% of non-interest income (annual report 2024).
Bancassurance and Third-Party Commissions
VakifBank earns substantial commission income by selling partner insurance and pension products, avoiding insurance risk while using its branch and digital channels; bancassurance commissions accounted for roughly 7-9% of non-interest income in 2024, per bank disclosures. Integration into the VakifBank mobile app increased bancassurance sales volume by about 40% YoY in 2024, lifting commission margins.
- Commissions ≈ 7-9% of non-interest income (2024)
- Digital app sales +40% YoY (2024)
- No underwriting exposure - fee-only revenue
- Uses branch + digital network for high-margin sales
Dividend Income from Subsidiaries
- TL 1.2 billion dividends (2024)
- Insurance premiums +18% (2024)
- Leasing volumes +12% (2024)
Strong 2024 earnings: NII TRY28.5bn, non – interest TRY15.3bn; loan book 2025E TRY420bn
Net interest income driven by mortgages, personal and corporate loans: 2025E loan book ~TRY 420bn, NII TRY 28.5bn (2024 BRSA); lending yield ~35% vs deposit cost ~23% (2024). Non-interest income TRY 15.3bn (2024) with fee income TRY 6.2bn; trading/FX gains TRY 4.1bn; bancassurance 7-9% of non-interest income, app sales +40% YoY; dividends TRY 1.2bn (2024).
| Metric | 2024/2025 |
|---|---|
| Loan book | 2025E ~TRY 420bn |
| NII | TRY 28.5bn (2024) |
| Non-interest income | TRY 15.3bn (2024) |
| Fee income | TRY 6.2bn (2024) |
| Trading/FX | TRY 4.1bn (2024) |
| Bancassurance | 7-9% NI income; app +40% YoY (2024) |
| Dividends | TRY 1.2bn (2024) |
Frequently Asked Questions
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