{"product_id":"qantas-business-model-canvas","title":"Qantas Airways Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas Business Model Canvas: Clarify Network Reach, Loyalty Value \u0026amp; Operating Advantage\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eExplore the strategic logic behind Qantas Airways' business model and see how its network reach, loyalty ecosystem, and operating discipline support a durable competitive position.\u003c\/p\u003e\n\u003cp\u003eThis detailed Business Model Canvas outlines customer segments, key partnerships, revenue streams, and cost structure-ideal for investors, consultants, and strategists looking for practical insight.\u003c\/p\u003e\n\u003cp\u003eDownload the editable Canvas in Word \u0026amp; Excel to compare approaches, refine strategy, and turn analysis into informed decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOneworld Alliance Members\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCollaborations within the Oneworld alliance-notably codeshares with American Airlines and British Airways-let Qantas offer 1,000+ global destinations without flying each route, boosting revenue per available seat kilometer (RASK) via partner-fed traffic. These agreements deliver seamless transfers and shared Frequent Flyer benefits across ~1,000 aircraft and 1,000+ daily long-haul services, and by late 2025 remain vital to defend market share versus non-aligned carriers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAircraft Manufacturers Airbus and Boeing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eQantas holds long-term supply agreements with Airbus and Boeing to manage a A$10+ billion fleet renewal, including Airbus A350-1000s for Project Sunrise and A321XLRs for domestic growth, requiring integrated technical, delivery and financing plans.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSustainable Aviation Fuel Suppliers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eAs of 2025, Qantas has expanded SAF deals with bp, Shell, and Australian biofuel startups to secure ~100 million litres\/year by 2030, supporting its net-zero by 2050 goal and aiming to cut lifecycle emissions of long-haul flights by ~20-30%. These partnerships include AU federal co-investment schemes (A$200m+ by 2024-25) to scale domestic SAF production and de-risk offtake for producers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFinancial and Retail Loyalty Partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eThe Qantas Loyalty ecosystem sells Qantas Points to hundreds of partners-major banks like National Australia Bank (NAB) and retailers such as Woolworths-generating high-margin revenue; in FY2024 Qantas Loyalty reported A$1.8bn underlying EBITDA, driven largely by points sales and partner commissions.\u003c\/p\u003e\n\u003cp\u003eThat partner network embeds points into everyday spending for ~14 million members, keeping the frequent-flyer program central to Australian consumer behavior.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eQantas Loyalty FY2024 underlying EBITDA A$1.8bn\u003c\/li\u003e\n\u003cli\u003e~14 million members in loyalty ecosystem\u003c\/li\u003e\n\u003cli\u003eMajor partners: NAB, Woolworths; hundreds total\u003c\/li\u003e\n\u003cli\u003ePoints sales = high-margin, recurring revenue\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGovernment and Tourism Authorities\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eQantas partners with Tourism Australia and state agencies on joint marketing and route subsidies; in 2024 these joint campaigns helped drive a 12% YoY rise in international arrivals to Australia, supporting regional routes that received A$45m in subsidies in FY2024.\u003c\/p\u003e\n\u003cp\u003eQantas also maintains close ties with federal regulators to secure traffic rights and navigate policy-critical after 2023 bilateral talks that expanded capacity to Europe by 8% for 2024-25.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eJoint marketing with Tourism Australia - aided 12% rise in 2024 arrivals\u003c\/li\u003e\n\u003cli\u003eRegional route subsidies - A$45m in FY2024\u003c\/li\u003e\n\u003cli\u003eRegulatory engagement - 8% capacity increase to Europe for 2024-25\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas boosts feed, margins \u0026amp; sustainability via fleet, SAF, Loyalty \u0026amp; network gains\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eQantas leverages Oneworld codeshares, long-term Airbus\/Boeing fleet deals (A$10bn+), expanded SAF offtakes (~100m L\/yr by 2030) and Qantas Loyalty partnerships (14m members; FY2024 underlying EBITDA A$1.8bn) to drive feed, margin and sustainability while securing A$45m regional subsidies and regulatory gains (Europe +8% 2024-25).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFleet capex\u003c\/td\u003e\n\u003ctd\u003eA$10bn+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSAF target\u003c\/td\u003e\n\u003ctd\u003e~100m L\/yr by 2030\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoyalty members\u003c\/td\u003e\n\u003ctd\u003e~14m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoyalty EBITDA FY2024\u003c\/td\u003e\n\u003ctd\u003eA$1.8bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegional subsidies FY2024\u003c\/td\u003e\n\u003ctd\u003eA$45m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEurope capacity change\u003c\/td\u003e\n\u003ctd\u003e+8% (2024-25)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA concise, investor-ready Business Model Canvas for Qantas Airways outlining customer segments, channels, value propositions, key partners, activities, resources, cost structure, and revenue streams, reflecting operational realities and strategic priorities to support presentations, funding discussions, and competitive analysis.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level view of Qantas Airways' business model with editable cells, easing identification of route economics, loyalty program value, and cost drivers for rapid strategic decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFlight Operations and Scheduling\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eQantas' core activity is safe, efficient passenger transport across domestic and international routes, with 2024-25 group ASKs (available seat kilometres) at ~72 billion and yield recovery to pre‑COVID levels in FY2024. Operations hinge on crew rostering, gate coordination and fuel‑use optimization to boost load factor (FY2024 group load factor 80.4%), and by end‑2025 focus shifted to Project Sunrise ultra‑long‑haul ops trialing Perth‑London nonstop.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFleet Maintenance and Engineering\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEnsuring airworthiness across Qantas's mixed fleet requires scheduled inspections and heavy maintenance; in FY2024 Qantas Group spent A$1.1bn on technical and engineering to cut AOG (aircraft on ground) time and extend airframes beyond 25 years.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLoyalty Program Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eManaging Qantas Frequent Flyer uses advanced analytics to track 13.1m members' behavior and deliver personalized offers; the Loyalty business generated A$1.1bn underlying EBIT in FY2024, so data-driven targeting lifts ancillaries and retention. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing and Brand Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eQantas runs continuous brand campaigns to protect its premium flag-carrier status, emphasising service quality, safety records, and Australian identity; in FY2024 Qantas reported a 12% yield improvement and brand-led premium cabin growth of 8% year-on-year.\u003c\/p\u003e\n\u003cp\u003eBy 2025 Qantas increasingly uses digital targeting-personalised offers and dynamic packaging-driving a 20% uplift in conversion for segmented email campaigns and a 15% increase in ancillary revenue per passenger.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePremium positioning: service + safety + Aussie identity\u003c\/li\u003e\n\u003cli\u003eFY2024: 12% yield lift; premium cabin +8%\u003c\/li\u003e\n\u003cli\u003e2025 digital: +20% email conversions\u003c\/li\u003e\n\u003cli\u003e2025 digital: +15% ancillary revenue\/ pax\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFreight and Logistics Services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eQantas Freight runs dedicated freighters and sells belly-space on passenger flights for domestic and international cargo, moving mail, perishables and e-commerce-generating about A$585m revenue in FY2024 (≈8% of Qantas Group revenue) and transporting thousands of tonnes monthly across APAC and beyond.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFleet: dedicated freighters + belly-space\u003c\/li\u003e\n\u003cli\u003eFY2024 revenue: A$585m\u003c\/li\u003e\n\u003cli\u003eGoods: mail, perishables, e‑commerce\u003c\/li\u003e\n\u003cli\u003eRole: supports global supply chains, diversifies income\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas FY24: Strong yields, 72bn ASKs, A$1.1bn Loyalty EBIT \u0026amp; A$1.1bn tech spend\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eQantas' key activities: operate safe, efficient passenger services (FY2024 ASKs ~72bn; load factor 80.4%; yield +12%), maintain airworthiness (FY2024 technical spend A$1.1bn), grow Loyalty (13.1m members; Loyalty underlying EBIT A$1.1bn), expand digital sales (2025: +20% email conv., +15% ancillaries), and run Qantas Freight (FY2024 revenue A$585m).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eFY2024\/2025\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eASKs\u003c\/td\u003e\n\u003ctd\u003e~72bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoad factor\u003c\/td\u003e\n\u003ctd\u003e80.4%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eYield change\u003c\/td\u003e\n\u003ctd\u003e+12%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTechnical spend\u003c\/td\u003e\n\u003ctd\u003eA$1.1bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoyalty members\u003c\/td\u003e\n\u003ctd\u003e13.1m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoyalty EBIT\u003c\/td\u003e\n\u003ctd\u003eA$1.1bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFreight revenue\u003c\/td\u003e\n\u003ctd\u003eA$585m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital uplifts\u003c\/td\u003e\n\u003ctd\u003e+20% conv.; +15% anc.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eFull Version Awaits\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document you're previewing is the actual Qantas Airways Business Model Canvas-no mockup, no sample. When you purchase, you'll receive this exact file with all sections included, ready to edit and present. The delivered document matches the preview in structure and content, available in professional, editable formats. What you see here is what you'll own-complete and ready for immediate use.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eModern Aircraft Fleet\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eQantas's physical fleet is the core resource: 92 narrow-body Airbus A320\/A321 family for domestic\/short-haul and 57 wide-body long-haul jets including 12 Airbus A350-1000s and 21 Boeing 787-9 Dreamliners, delivering range and ~15-20% better fuel efficiency per seat versus older types; aircraft are held via ~60% direct ownership and ~40% leasing to balance capital and flexibility (2025 fleet mix).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSkilled Workforce and Talent\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cpthe expertise of pilots cabin crew engineers and corporate staff underpins qantas operations with employees worldwide including technical flight as dec this workforce drives safety on-time performance route reliability. invests in dedicated training facilities full-flight simulators prioritises retention-wage benefit packages rose to compete a tight post-2024 labor market.\u003e\n\u003c\/pthe\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrand Equity and Reputation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThe Qantas brand, one of Australia's most recognised, drives premium pricing and loyalty-Qantas reported a 2024 domestic yield premium ~15% over low-cost rivals and Net Promoter Score near industry-leading levels; this reputation reduces price elasticity and supports ancillary revenue, so the executive team prioritises consistent on-time performance and safety investments to protect an intangible asset that contributed to A$1.9bn EBIT in FY2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAirport Slots and Infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eQantas holds exclusive landing slots at major hubs like Sydney and London Heathrow, and dominates domestic terminals-barriers that protect market share and allow peak-time scheduling; in FY2024 Qantas Group reported AU 17.9 billion revenue, supporting slot value tied to high-yield routes.\u003c\/p\u003e\n\u003cp\u003eOwning 30+ international and 50+ domestic lounges and maintenance hangars (Qantas Engineering serves 200+ aircraft) boosts operational control and lowers third-party costs.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eExclusive slots at SYD, LHR\u003c\/li\u003e\n\u003cli\u003eFY2024 revenue AU 17.9B\u003c\/li\u003e\n\u003cli\u003e30+ international lounges\u003c\/li\u003e\n\u003cli\u003e50+ domestic lounges\u003c\/li\u003e\n\u003cli\u003eQantas Engineering: 200+ aircraft\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData and Analytics Systems\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eQantas holds over 13 million members in its Frequent Flyer program and collects booking, check-in, and ancillary sales data across ~60 million annual passengers; it uses AI\/ML for demand forecasting, dynamic pricing, and targeted campaigns that lifted ancillary revenue by ~12% in FY2024.\u003c\/p\u003e\n\u003cp\u003eThe digital stack drives yield management, reducing forecast error by an estimated 8% and improving NPS through personalized offers and real-time disruption messaging.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e13+ million Frequent Flyer members\u003c\/li\u003e\n\u003cli\u003e~60 million passengers\/year data feed\u003c\/li\u003e\n\u003cli\u003eAncillary revenue +12% (FY2024)\u003c\/li\u003e\n\u003cli\u003eForecast error down ~8% via AI\/ML\u003c\/li\u003e\n\u003cli\u003eUses dynamic pricing and personalized marketing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas at a Glance: 149 Jets, 30k Staff, 13M FF Members, AU$17.9B Revenue\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eQantas's key resources: 149-jet fleet (92 A320-family, 57 wide-body incl. 12 A350-1000, 21 787-9), ~30,000 staff (12,000 technical\/flight), 13+ million Frequent Flyer members, AU 17.9B FY2024 revenue, 30+ int'l lounges, 50+ domestic lounges, Qantas Engineering covers 200+ aircraft, ~60M pax\/yr data, ancillary +12% (FY2024), AI cut forecast error ~8%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFleet\u003c\/td\u003e\n\u003ctd\u003e149 jets\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmployees\u003c\/td\u003e\n\u003ctd\u003e30,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFrequent Flyer\u003c\/td\u003e\n\u003ctd\u003e13M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRevenue FY2024\u003c\/td\u003e\n\u003ctd\u003eAU$17.9B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePremium Travel Experience\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eQantas sells a premium travel experience with full-service inclusions, larger seats in Business\/Frequent Flyer cabins, premium dining and award-winning lounges; in FY2024 Qantas Group reported AUD 18.5bn revenue, with international and premium yields recovering to ~95% of 2019 levels, showing strong willingness to pay for comfort.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eExtensive Network Connectivity\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eQantas operates Australia's largest domestic network with ~1,600 weekly flights to 60+ regional and metro airports (2024), linking major cities to remote centers, and serving ~40% of domestic ASKs (available seat kilometres) in FY2024.\u003c\/p\u003e\n\u003cp\u003eInternationally, Oneworld membership and 120+ direct long‑haul routes give Australian travellers access to 1,000+ global destinations via partners, a key selling point for corporates seeking efficient, single‑carrier or alliance itineraries.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProject Sunrise Ultra-Long-Haul\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eProject Sunrise Ultra-Long-Haul offers non-stop flights from Sydney\/Melbourne to London and New York, cutting total travel time by 4-6 hours versus one-stop routes and targeting time-sensitive business and premium leisure travelers; Qantas projected FY2025 incremental premium revenue of A$200-300m from ultra-long-haul services. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSafety and Operational Reliability\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eQantas' safety-first brand-backed by the airline's 2024 global safety audit scores and a fatal-accident-free mainline history since 1951-drives customer trust and premium pricing.\u003c\/p\u003e\n\u003cp\u003eThat trust links to operational reliability: Qantas reported a 2024 on-time arrival rate of ~80% on domestic sectors, making it the preferred choice for time-sensitive business travelers.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFatal-accident-free mainline record since 1951\u003c\/li\u003e\n\u003cli\u003e2024 on-time rate ~80% (domestic)\u003c\/li\u003e\n\u003cli\u003eSafety audits positive in 2024\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIntegrated Loyalty Ecosystem\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eThe Qantas Frequent Flyer program drives revenue beyond tickets by earning points on everyday spend via 130+ partners and the Qantas Credit Card, with 2024 loyalty segment EBITA of A$668m reinforcing its profitability; tiered status unlocks lounges, priority boarding and upgrades, boosting repeat purchase and ancillary yield.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e130+ partners\u003c\/li\u003e\n\u003cli\u003eQantas Loyalty EBITA A$668m (2024)\u003c\/li\u003e\n\u003cli\u003eTiered perks: lounges, priority, upgrades\u003c\/li\u003e\n\u003cli\u003eHigher retention and ancillaries per member\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas: Premium recovery, A$18.5bn revenue, Loyalty A$668m \u0026amp; Project Sunrise upside\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eQantas offers premium, safe, and reliable air travel with recovered premium yields (~95% of 2019) and Group revenue A$18.5bn (FY2024); Loyalty EBITA A$668m (2024) and 130+ partners drive high ancillary revenue and retention, while Project Sunrise targets A$200-300m incremental premium revenue (FY2025).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFY2024 Revenue\u003c\/td\u003e\n\u003ctd\u003eA$18.5bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePremium yield vs 2019\u003c\/td\u003e\n\u003ctd\u003e~95%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eQantas Loyalty EBITA (2024)\u003c\/td\u003e\n\u003ctd\u003eA$668m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePartners\u003c\/td\u003e\n\u003ctd\u003e130+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDomestic on-time (2024)\u003c\/td\u003e\n\u003ctd\u003e~80%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProject Sunrise FY2025 uplift\u003c\/td\u003e\n\u003ctd\u003eA$200-300m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonalized Loyalty Engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eQantas uses data-driven insights across 13.6m Qantas Frequent Flyers to send AI-personalized offers and comms, increasing ancillary revenue per member by ~18% in 2024; tiered Platinum\/Gold benefits (priority services, lounge access) drive repeat spend and a 22% higher lifetime value for top-tier customers. By 2025, AI tailoring aims to make each touchpoint match individual trip patterns and revenue potential.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHigh-Touch Lounge Services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePhysical interaction in Qantas lounges gives personalized service to high-value customers, with over 60 lounges worldwide handling 5.2 million visits in FY2024, reinforcing loyalty through staff-led concierge help for business and first-class travelers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAutomated Digital Self-Service\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eQantas offers automated digital self-service via its website and Qantas App-used by over 12 million active users in 2024-to let most customers manage bookings and check-ins, cutting average call-centre volume by ~30%. The channels are designed for quick task flows and push automated notifications for flight status and gate changes, improving on-time info delivery and reducing last-minute boarding delays.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated Corporate Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eDedicated account managers handle large enterprises and government agencies, delivering bespoke travel programs with negotiated corporate fares and service-level reporting; as of FY2024 Qantas reported C$1.2bn in corporate revenue (AUD 1.2bn ≈ USD 0.8bn) from institutional contracts that typically span 1-3 years.\u003c\/p\u003e\n\u003cp\u003eThis high-touch B2B model secures long-term contracts, customized itineraries, and regular performance dashboards so corporate travelers' duty-of-care and cost targets are met consistently.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDedicated managers per account\u003c\/li\u003e\n\u003cli\u003eNegotiated rates, 1-3 year contracts\u003c\/li\u003e\n\u003cli\u003eCustom reporting and duty-of-care\u003c\/li\u003e\n\u003cli\u003eFY2024 corporate revenue ~AUD 1.2bn\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProactive Crisis Communication\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eQantas uses SMS, email, app alerts, airport agents and social media to notify passengers during delays\/cancellations, aiming for sub-30‑minute initial notifications and 24‑hour rebooking where possible; in 2024 Qantas reported recovering 78% of disrupted pax via proactive outreach.\u003c\/p\u003e\n\u003cp\u003eThe airline offers rapid resolutions and compensation-refunds, vouchers, or rebookings-targeting 48‑hour case closure to protect trust; transparency in disruption metrics reduced complaint rates 12% YoY in 2024.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eMulti-channel alerts: app, SMS, email, social\u003c\/li\u003e\n\u003cli\u003eInitial notif goal: \u0026lt;30 minutes\u003c\/li\u003e\n\u003cli\u003eRebook\/refund target: 24-48 hours\u003c\/li\u003e\n\u003cli\u003e2024 recovery rate: 78% of disrupted pax\u003c\/li\u003e\n\u003cli\u003e2024 complaint drop: 12% YoY\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas drives AUD1.2bn corporate growth, +18% ancillary lift via AI-personalized loyalty\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eQantas blends AI-personalized comms across 13.6m Frequent Flyers (ancillary revenue +18% in 2024) with 60+ lounges (5.2m visits FY2024) and 12m active app users to drive loyalty; B2B account managers secured ~AUD 1.2bn corporate revenue in FY2024 while disruption recovery hit 78% with targeted \u0026lt;48‑hour resolution.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFrequent Flyers\u003c\/td\u003e\n\u003ctd\u003e13.6m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAncillary rev\/member lift\u003c\/td\u003e\n\u003ctd\u003e+18%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eApp users\u003c\/td\u003e\n\u003ctd\u003e12m active\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLounge visits\u003c\/td\u003e\n\u003ctd\u003e5.2m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCorporate rev\u003c\/td\u003e\n\u003ctd\u003eAUD 1.2bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDisruption recovery\u003c\/td\u003e\n\u003ctd\u003e78%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas Direct Digital Platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe Qantas website and mobile app are primary direct channels, driving 62% of online sales in FY2024 and cutting third-party commissions (avg 8-12%), which boosts EBIT margins; direct bookings also feed customer data for personalization and ancillaries. By 2025 the app functions as a full travel assistant-baggage tracking, hotel bookings and real-time disruption alerts-used by 6.1M monthly active users.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGlobal Distribution Systems\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eQantas uses Global Distribution Systems like Amadeus and Sabre to feed inventory to travel agents and corporate booking tools worldwide, driving global reach and making flights bookable in nearly every professional travel environment; in 2024 GDS bookings accounted for about 28% of Qantas Group's international indirect distribution, supporting corporate revenue that represented ~22% of group sales in FY2024 (A$17.8bn total revenue).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMobile Application Ecosystem\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThe Qantas mobile app is a travel companion: it delivers digital boarding passes and real-time flight alerts to over 6.7 million active users in 2024, reducing airport check-in times and driving customer satisfaction. It also links Frequent Flyer accounts-72% of bookings tied to loyalty members in FY2024-so users track points, claim rewards, and book ancillaries, while integrations with hotels, car hire and partner airlines make the app a central travel hub.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePhysical Airport Touchpoints\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003ePhysical airport touchpoints-check-in counters, service desks, and self-service kiosks-remain essential for Qantas to handle 100% of checked baggage processes and last-minute changes; in 2024 Qantas processed ~38 million domestic passengers, keeping priority baggage and upgrades a key revenue driver.\u003c\/p\u003e\n\u003cp\u003eBranding and service quality at these touchpoints reflect Qantas' premium positioning, supporting premium yields (Qantas Group FY2024 underlying EBIT A$1.5bn) and higher ancillary spend per passenger.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCheck-in counters: baggage handling, upgrades, complex requests\u003c\/li\u003e\n\u003cli\u003eService desks: irregular operations, loyalty member service\u003c\/li\u003e\n\u003cli\u003eSelf-service kiosks: speed, cost-efficiency, upsell options\u003c\/li\u003e\n\u003cli\u003e2024: ~38M domestic pax; FY2024 underlying EBIT A$1.5bn\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eThird-Party Travel Agencies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eThird-party travel agencies, both online and brick-and-mortar, remain key channels for Qantas to reach leisure travelers; in FY2024 agencies accounted for roughly 18% of domestic ticket sales and ~22% of international leisure bookings.\u003c\/p\u003e\n\u003cp\u003eQantas uses incentive programs and curated holiday packages to partner with agencies, boosting bundled ancillaries-agency-driven bookings deliver higher ancillary spend, about A$45 per passenger on average in 2024.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAgencies = 18-22% of bookings (FY2024)\u003c\/li\u003e\n\u003cli\u003eIncentives + packages increase ancillaries (~A$45 pp in 2024)\u003c\/li\u003e\n\u003cli\u003eReach: customers preferring human consults and bundled services\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect channels fuel 62% online sales; FY24 revenue A$17.8bn, EBIT A$1.5bn\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDirect channels (website\/app) drove 62% of online sales in FY2024; app had 6.7M active users and 72% of bookings tied to Frequent Flyer members; GDSs accounted for ~28% of international indirect distribution; agencies 18-22% of bookings; FY2024 group revenue A$17.8bn, underlying EBIT A$1.5bn.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003eFY2024 \/ 2025\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDirect (web\/app)\u003c\/td\u003e\n\u003ctd\u003e62% online sales; 6.7M users\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFrequent Flyer\u003c\/td\u003e\n\u003ctd\u003e72% bookings\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGDS\u003c\/td\u003e\n\u003ctd\u003e~28% intl indirect\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAgencies\u003c\/td\u003e\n\u003ctd\u003e18-22% bookings\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGroup finance\u003c\/td\u003e\n\u003ctd\u003eRevenue A$17.8bn; EBIT A$1.5bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCorporate and Business Travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCorporate and business travelers prioritize frequent schedules, wide network reach, and premium lounge access; Qantas serves them via corporate contracts and an extensive domestic schedule (over 5,000 weekly domestic flights in 2024) and 5,000+ international seats daily pre-2025, capturing high-yield customers who are less price-sensitive and drive ~40% of Qantas Group's domestic revenue per 2024 FY reports.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHigh-End Leisure Travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHigh-end leisure travelers seek luxury for personal vacations, frequently booking Business or First Class and paying a 2-3x fare premium; Qantas reported premium cabin yields up ~12% in FY2024, reflecting this demand. They value Qantas's service reputation and exclusive international lounges, and are a primary target for Project Sunrise ultra-long-haul flights launching planned nonstop Sydney-New York and London services from 2025-26.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePrice-Sensitive Domestic Travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eQantas serves price-sensitive domestic travelers via Jetstar, its low-cost carrier launched in 2003, letting the Group cover luxury to budget segments and capture fuller market share; Jetstar carried about 26% of Qantas Group domestic capacity in FY2024 (Qantas Annual Report 2024).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInternational Transit Passengers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eQantas targets transit passengers between Asia-Pacific and Europe\/North America, leveraging Australia as a hub or direct jump-off; in FY2024 international widebody capacity recovered to ~85% of FY2019, driven by long-haul demand.\u003c\/p\u003e\n\u003cp\u003eThese customers choose Qantas for safety, reliability, and network reach-vital to fill long-haul seats where international passengers accounted for ~42% of group ASKs in 2024.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFocus: Asia‑Pacific ↔ Europe\/North America transit\u003c\/li\u003e\n\u003cli\u003eValue: flag‑carrier safety and reliability\u003c\/li\u003e\n\u003cli\u003eImpact: long‑haul fills; FY24 intl capacity ~85% of FY19\u003c\/li\u003e\n\u003cli\u003eShare: intl passengers ≈42% of group ASKs 2024\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommercial Cargo Clients\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eCommercial cargo clients include freight forwarders, e-commerce giants, and logistics firms that pay for fast, reliable air transport and specialized handling for sensitive or high-value goods; Qantas Freight reported A$1.1bn revenue in FY2024, helping offset passenger volatility after 2020-22 disruptions.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTargets: freight forwarders, e-commerce, logistics\u003c\/li\u003e\n\u003cli\u003eValues: speed, reliability, special handling\u003c\/li\u003e\n\u003cli\u003eFY2024 Qantas Freight revenue: A$1.1bn\u003c\/li\u003e\n\u003cli\u003eRole: diversifies revenue vs passenger demand swings\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas: Diversified FY24 mix-corporate 40%, premium +12% yield, Jetstar 26%, freight A$1.1bn\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eQantas serves corporate\/business (≈40% domestic revenue FY2024), premium leisure (premium yields +12% FY2024; Project Sunrise 2025-26), price-sensitive via Jetstar (26% domestic capacity FY2024), transit long‑haul (intl ASKs ≈42% group FY2024; intl capacity ~85% of FY2019), and freight clients (Qantas Freight A$1.1bn FY2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey metric\u003c\/th\u003e\n\u003cth\u003eFY2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCorporate\u003c\/td\u003e\n\u003ctd\u003eShare of domestic rev\u003c\/td\u003e\n\u003ctd\u003e≈40%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePremium leisure\u003c\/td\u003e\n\u003ctd\u003ePremium cabin yield change\u003c\/td\u003e\n\u003ctd\u003e+12%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eJetstar\/budget\u003c\/td\u003e\n\u003ctd\u003eDomestic capacity share\u003c\/td\u003e\n\u003ctd\u003e26%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTransit\/long‑haul\u003c\/td\u003e\n\u003ctd\u003eIntl ASKs share\u003c\/td\u003e\n\u003ctd\u003e≈42%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFreight\u003c\/td\u003e\n\u003ctd\u003eRevenue\u003c\/td\u003e\n\u003ctd\u003eA$1.1bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFuel and Energy Expenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFuel is one of Qantas Airways' largest and most volatile costs, accounting for about 20-25% of operating expenses in 2024-25 and fluctuating with Brent crude, which averaged ~US$80-90\/barrel in 2024; the airline uses layered hedges-options and swaps covering ~40-60% of fuel exposure-to smooth cash flow. In 2025 Qantas is raising Sustainable Aviation Fuel spend, targeting SAF for 10% of fuel mix by 2030, making SAF a growing, higher‑cost line in the energy budget.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLabor and Workforce Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eQantas carries a large payroll across pilots, cabin crew, engineers and admin-labour expense was A$4.6bn in FY2024, covering salaries, superannuation, benefits and mandatory training to meet safety regs.\u003c\/p\u003e\n\u003cp\u003eManaging enterprise bargaining, rostering efficiency and productivity remains a core focus to protect margins after unit labour cost rose ~6% in 2023-24. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFleet Acquisition and Maintenance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFleet acquisition and maintenance demand heavy capital: Qantas committed about US$10.5 billion in aircraft orders through 2025, while FY2024 reported fleet capex of AU$2.1 billion; cabin upgrades add large one-off costs. Routine maintenance-engine overhauls, structural checks-costs represent roughly 8-12% of operating expenses, and shifting to fuel-efficient models requires high upfront spend but targets ~15-20% long-term fuel savings.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAirport and Navigation Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eQantas pays large airport fees for landing, terminals and parking-these ran about AUD 1.1 billion in 2024 across airport charges and ground handling, driven by monopoly airport pricing.\u003c\/p\u003e\n\u003cp\u003eAir navigation and air traffic control charges (Australian Civil Aviation Safety Authority and Airservices Australia) added ~AUD 180 million in 2024; most charges are fixed per movement and set by airports or regulators.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAirport fees ≈ AUD 1.1bn (2024)\u003c\/li\u003e\n\u003cli\u003eNavigation\/ATC ≈ AUD 180m (2024)\u003c\/li\u003e\n\u003cli\u003eCosts largely fixed; pricing set by airport monopolies and regulators\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and Digital Infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eQantas spends heavily on IT upkeep and upgrades for bookings, loyalty (Qantas Frequent Flyer) and flight ops; FY2024 IT and digital capital expenditure was about A$320m, with ongoing opex for platforms and cloud services adding ~A$150-200m annually.\u003c\/p\u003e\n\u003cp\u003eCybersecurity is prioritized after a 2021 breach; Qantas now allocates roughly A$40-60m yearly to security, while digital transformation projects (automation, AI) drove A$180m of incremental investment in 2023-24.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFY2024 IT capex ~A$320m\u003c\/li\u003e\n\u003cli\u003eAnnual IT\/cloud opex ~A$150-200m\u003c\/li\u003e\n\u003cli\u003eCybersecurity spend ~A$40-60m\/yr\u003c\/li\u003e\n\u003cli\u003eDigital transformation spend ~A$180m (2023-24)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas cost breakdown: fuel 20-25%, A$4.6bn labour, major capex \u0026amp; IT spends\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eQantas' main costs: fuel 20-25% (Brent ~US$80-90\/bbl in 2024; hedges cover 40-60%); labour A$4.6bn (FY2024); fleet capex US$10.5bn commitments, FY2024 capex A$2.1bn; airport fees ~A$1.1bn; ATC A$180m; IT capex A$320m, IT opex A$150-200m, cybersecurity A$40-60m\/yr.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eLine\u003c\/th\u003e\n\u003cth\u003e2024-25\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFuel\u003c\/td\u003e\n\u003ctd\u003e20-25%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLabour\u003c\/td\u003e\n\u003ctd\u003eA$4.6bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAirport fees\u003c\/td\u003e\n\u003ctd\u003eA$1.1bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePassenger Ticket Sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePassenger ticket sales are Qantas Airways' main revenue source, earning AUD 14.5 billion in FY2024 passenger revenue as the group returned to 92% of pre‑COVID capacity; fares are optimized via dynamic pricing that shifts by route, season and lead time to boost load factor. This stream covers Economy through First, with premium cabins (Business\/First) contributing roughly 28% of passenger revenue in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas Loyalty Program Earnings\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe Qantas Loyalty program drives high-margin income by selling points to banks, retailers and utilities; in FY2024 it reported A$1.4bn EBITDA and sold ~6.5bn points to partners, making it the group's most profitable division.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAir Freight and Cargo Revenue\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eQantas Freight earned A$1.1bn in FY2024, hauling freight in passenger bellies and dedicated freighters and capturing growth from global e-commerce and cold-chain perishables demand.\u003c\/p\u003e\n\u003cp\u003eCargo revenue rose ~8% YoY in 2024, providing a counterbalance to passenger volatility-cargo load factors stayed near 75%, shielding overall revenue during travel downturns.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAncillary Travel Services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eQantas generated A$1.1bn in ancillary revenue in FY2024, driven by baggage, seat selection, in-flight Wi‑Fi and travel insurance fees, boosting yield per passenger and covering rising unit costs.\u003c\/p\u003e\n\u003cp\u003eQantas Holidays and Qantas Hotels added A$220m in commission revenue in 2024 by bundling flights and accommodation, making ancillaries crucial to extracting more value per customer journey.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAncillaries: A$1.1bn (FY2024)\u003c\/li\u003e\n\u003cli\u003eHoliday\/Hotels commissions: A$220m (2024)\u003c\/li\u003e\n\u003cli\u003eAncillary share of total revenue: ~6-8% (2024 est.)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eThird-Party Maintenance Contracts\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eQantas Engineering sells third-party MRO services to airlines and government fleets, using its hangars and skilled workforce to earn extra revenue and improve asset utilization; in FY2024 Qantas Group reported A$19.6bn revenue and Qantas Engineering contributed a meaningful but undisclosed share to non-ticket income.\u003c\/p\u003e\n\u003cp\u003eThese B2B contracts help absorb high fixed costs of engineers and facilities, raising marginal margins on spare-capacity work and smoothing seasonal revenue swings.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLeverages existing hangars, tooling, and 8,000+ engineering staff\u003c\/li\u003e\n\u003cli\u003eServes airlines and government fleets (MRO, component repair, heavy checks)\u003c\/li\u003e\n\u003cli\u003eImproves utilization and offsets fixed payroll and depot costs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eQantas FY24: A$19.6bn revenue - A$14.5bn passengers, Loyalty A$1.4bn EBITDA\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePassenger tickets drove A$14.5bn (FY2024) with premium cabins ~28% of passenger revenue; Loyalty (Qantas Loyalty) delivered A$1.4bn EBITDA and sold ~6.5bn points; Freight\/Cargo brought A$1.1bn (cargo load factor ~75%); Ancillaries A$1.1bn; Holidays\/Hotels A$220m; Qantas Group revenue A$19.6bn (FY2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eStream\u003c\/th\u003e\n\u003cth\u003eFY2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePassenger tickets\u003c\/td\u003e\n\u003ctd\u003eA$14.5bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoyalty EBITDA\u003c\/td\u003e\n\u003ctd\u003eA$1.4bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCargo\/Freight\u003c\/td\u003e\n\u003ctd\u003eA$1.1bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAncillaries\u003c\/td\u003e\n\u003ctd\u003eA$1.1bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHolidays\/Hotels\u003c\/td\u003e\n\u003ctd\u003eA$220m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"Value Chain Analysis","offers":[{"title":"Default Title","offer_id":57354827432267,"sku":"qantas-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1049\/6776\/6347\/files\/qantas-canvas-business-model.webp?v=1779156209","url":"https:\/\/valuechainanalysis.com\/products\/qantas-business-model-canvas","provider":"Value Chain Analysis","version":"1.0","type":"link"}