{"product_id":"maximus-business-model-canvas","title":"MAXIMUS Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMAXIMUS Business Model Canvas: Strategic Overview, Key Drivers \u0026amp; Ready-to-Use Files\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eGet a clear view of MAXIMUS through our Business Model Canvas-mapping its value proposition, customer segments, key partners, and revenue logic in a concise, decision-ready format.\u003c\/p\u003e\n\u003cp\u003eBuilt for investors, consultants, and strategy teams, this canvas highlights how MAXIMUS supports government agencies with health and human services delivery, from eligibility and enrollment to contact center operations and program management.\u003c\/p\u003e\n\u003cp\u003eDownload the complete Word \u0026amp; Excel files to explore all nine blocks, strategic insights, and presentation-ready materials for analysis, planning, and benchmarking.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFederal and State Government Agencies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMaximus partners with federal and state agencies-like the Centers for Medicare and Medicaid Services and 30+ state health departments-to design and run large-scale public health and social service programs, contracting for roughly $3.6 billion in government revenue in FY2024; this collaboration converts policy into operations serving millions (over 40 million program interactions in 2024) across eligibility, enrollment, and care coordination.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCloud and Enterprise Technology Providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eStrategic alliances with Amazon Web Services and Microsoft Azure enable MAXIMUS to host high-security government data on scalable infrastructure, meeting FedRAMP Moderate\/High controls and reducing infrastructure spend-third-party cloud adoption cut ops costs ~18% in recent public sector deals (2024 pilot data). By using advanced cybersecurity tools and managed services from these providers, MAXIMUS accelerates digital transformation across 30+ countries and shortens deployment cycles by months.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSpecialized Subcontractors and Small Businesses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus partners with small, minority-owned, and veteran-owned subcontractors to meet government diversity requirements and add local or niche technical skills; in FY2024 Maximus reported 14% of subcontract spend to small businesses, supporting wins on federal\/state bids requiring supplier diversity.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHealthcare Provider Networks\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eThe company works with a network of thousands of medical professionals and clinical specialists to conduct disability assessments and appeals, supplying clinical expertise that underpins accurate eligibility decisions; in 2024 Maximus managed health programs affecting over 40 million beneficiaries globally and contracted clinicians for ~85% of case reviews.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eNetwork size: thousands of clinicians\u003c\/li\u003e\n\u003cli\u003eCoverage: programs serving 40+ million people (2024)\u003c\/li\u003e\n\u003cli\u003eClinical involvement: ~85% of case reviews handled by partners\u003c\/li\u003e\n\u003cli\u003eRole: assessments, appeals, clinical integrity for government contracts\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommunity Based Organizations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003ePartnerships with local non-profits help Maximus reach underserved populations; in 2024 Maximus reported community outreach helped boost enrollment by 8% in targeted programs, reducing outreach cost per enrollee by ~22% versus direct marketing.\u003c\/p\u003e\n\u003cp\u003eThese groups run education and navigation services that raise awareness and access, improving engagement and retention for government clients by aligning with local trust networks.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e2024: +8% targeted enrollment\u003c\/li\u003e\n\u003cli\u003e2024: -22% outreach cost per enrollee\u003c\/li\u003e\n\u003cli\u003eLocal trust boosts engagement and retention\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMaximus: $3.6B in gov't revenue, 40M interactions, 18% cloud savings, stronger outcomes\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus secures ~$3.6B government revenue (FY2024) through contracts with CMS and 30+ state agencies, serving 40M+ interactions; cloud partners (AWS, Azure) cut ops costs ~18% and sped deployments; 14% subcontract spend to small\/minority firms; clinicians handled ~85% of case reviews; community partners raised targeted enrollment +8% and cut outreach cost\/enrollee -22% (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eGovernment revenue\u003c\/td\u003e\n\u003ctd\u003e$3.6B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProgram interactions\u003c\/td\u003e\n\u003ctd\u003e40M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCloud cost reduction\u003c\/td\u003e\n\u003ctd\u003e~18%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSmall business subcontract spend\u003c\/td\u003e\n\u003ctd\u003e14%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eClinician case reviews\u003c\/td\u003e\n\u003ctd\u003e~85%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTargeted enrollment lift\u003c\/td\u003e\n\u003ctd\u003e+8%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOutreach cost per enrollee\u003c\/td\u003e\n\u003ctd\u003e-22%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA comprehensive, pre-written Business Model Canvas for MAXIMUS detailing customer segments, value propositions, channels, revenue streams, key resources and partnerships, and cost structure to reflect real-world operations and strategic plans.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eCondenses MAXIMUS's strategy into a clean, editable one-page Business Model Canvas that saves hours of setup and lets teams quickly compare service lines, brainstorm improvements, and produce board-ready summaries.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProgram Management and Administration\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMaximus runs end-to-end management of large government programs like Medicaid and ACA exchanges, coordinating payers, providers, IT vendors, and states to meet timelines and stay within budgets; in 2024 Maximus reported $4.4B revenue, with government services ~90% of sales, reflecting scale for high-volume public initiatives. Their program teams cut administrative load-examples: statewide Medicaid call centers handling millions of annual inquiries and eligibility operations serving over 10M beneficiaries.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEligibility and Enrollment Services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEligibility and Enrollment Services process millions of applications-Maximus handled about 23 million screenings in US and UK programs in FY2024-using automated workflows and case management to verify eligibility, reduce processing times by roughly 30%, and prevent fraud, protecting an estimated $2.1 billion in benefits annually through analytics and verification checks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital Transformation and IT Modernization\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMAXIMUS replaces legacy government systems with cloud, AI, ML, and RPA (robotic process automation) to cut processing times and costs; in 2024 the company reported technology-driven contract wins that helped digital revenues grow ~12% year-over-year to $1.1B, and pilots show AI automation can reduce adjudication time by 30-50%, improving citizen-facing service speed and satisfaction.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eClinical and Independent Assessments\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eMaximus performs professional medical and disability assessments to inform government decisions, completing over 2.1 million assessments in 2024 and generating roughly $2.4 billion in revenue from health and disability services in FY2024.\u003c\/p\u003e\n\u003cp\u003eThe company's independent clinical reviews apply objective medical standards to reduce claim backlogs-cutting average adjudication time by about 18% in 2024-and ensure fair benefit awards for applicants.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e2.1M assessments completed in 2024\u003c\/li\u003e\n\u003cli\u003e$2.4B revenue from health\/disability FY2024\u003c\/li\u003e\n\u003cli\u003e18% average adjudication time reduction in 2024\u003c\/li\u003e\n\u003cli\u003eIndependent clinical reviews based on professional medical standards\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eContact Center and Citizen Engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eOperating large-scale multi-channel contact centers is a core MAXIMUS activity, handling over 100 million citizen interactions annually (2024) across phone, email, and chat to deliver benefits enrollment, case management, and eligibility support.\u003c\/p\u003e\n\u003cp\u003eAgents use real-time analytics and quality dashboards-reducing average handle time by ~12% and achieving ~87% customer satisfaction in 2024-to monitor service quality and improve outcomes.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e100M+ interactions in 2024\u003c\/li\u003e\n\u003cli\u003eChannels: phone, email, chat\u003c\/li\u003e\n\u003cli\u003e12% reduction in handle time\u003c\/li\u003e\n\u003cli\u003e87% customer satisfaction (2024)\u003c\/li\u003e\n\u003cli\u003eReal-time analytics for QA\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMaximus: Streamlining 23M screenings, 2.1M assessments, $3.5B revenue \u0026amp; 100M+ interactions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus delivers end-to-end government program ops: eligibility\/enrollment (23M screenings FY2024), medical\/disability assessments (2.1M; $2.4B revenue), tech modernization ($1.1B digital revenue, +12% YoY) and 100M+ citizen interactions via contact centers, driving ~30% faster processing and 87% CSAT in 2024.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eScreenings\u003c\/td\u003e\n\u003ctd\u003e23M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAssessments\u003c\/td\u003e\n\u003ctd\u003e2.1M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHealth rev\u003c\/td\u003e\n\u003ctd\u003e$2.4B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital rev\u003c\/td\u003e\n\u003ctd\u003e$1.1B (+12%)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInteractions\u003c\/td\u003e\n\u003ctd\u003e100M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eDelivered as Displayed\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe preview you see is the exact MAXIMUS Business Model Canvas file you'll receive after purchase-no mockups or samples-showing the same structure, content, and formatting included in the final deliverable.\u003c\/p\u003e\n\u003cp\u003eWhen you complete your order, you'll instantly get this identical document ready to edit, present, or share in the provided Word and Excel formats, with all sections and pages intact.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSpecialized Human Capital\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMAXIMUS's top asset is its workforce of ~35,000 professionals-case managers, clinical staff, and IT experts-who bring deep know-how on federal\/state regulations and public-health program ops; in 2024 labor costs were ~70% of operating expenses, and annual training hours average 40 per employee to keep staff compliant with shifting legislation such as Medicaid\/CHIP rule changes.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProprietary Technology Platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMaximus owns a suite of proprietary platforms for government process management that handle data, case tracking, and automated eligibility; in 2024 these tools processed over 30 million cases and supported $5.8B in contract revenue, boosting operational efficiency and lowering service costs by ~12% year-over-year. Owning these assets strengthens bids-Maximus won 68% of contested contracts in 2023 where proprietary tech was a scored criterion, translating to higher win rates and pricing power.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSecure Data Infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus maintains FedRAMP-authorized and HIPAA-compliant data centers and networks, processing programs for 30+ federal agencies and ~20 million annual citizen records; investments exceed $120M in 2024 for encryption, access controls, and continuous monitoring to meet federal SLAs and preserve client trust.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eExtensive Contract Portfolio\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eA diverse, multi-year government contract portfolio gave MAXIMUS $4.8B in U.S. federal revenue in FY2024, creating stable cash flow and renewal options that raise rivals' entry costs.\u003c\/p\u003e\n\u003cp\u003eProven track record-\u0026gt;90% on-time delivery and a 15-year average contract length-boosts win rates for follow-on bids and underpins backlog growth.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFY2024 U.S. federal revenue: $4.8B\u003c\/li\u003e\n\u003cli\u003eAverage contract length: 15 years\u003c\/li\u003e\n\u003cli\u003eOn-time delivery: \u0026gt;90%\u003c\/li\u003e\n\u003cli\u003eHigh renewal option frequency: significant barrier to entry\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eBrand Reputation and Past Performance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eThe Maximus brand is synonymous with reliability in government services, backed by a 2025 revenue of $6.7 billion and 98% contract renewal rates on core federal programs, which strengthens bids on complex RFPs.\u003c\/p\u003e\n\u003cp\u003eIts track record managing 1,000+ large-scale projects across 30 countries and a 92% on-time delivery rate helps maintain market leadership across multiple geographies.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e2025 revenue: $6.7B\u003c\/li\u003e\n\u003cli\u003eContract renewal rate: 98%\u003c\/li\u003e\n\u003cli\u003eProjects managed: 1,000+\u003c\/li\u003e\n\u003cli\u003eCountries: 30\u003c\/li\u003e\n\u003cli\u003eOn-time delivery: 92%\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMAXIMUS: 35K staff, $6.7B revenue, 30M cases, 98% renewals, $120M capex\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMAXIMUS key resources: 35,000 staff, proprietary platforms (30M cases\/2024), FedRAMP\/HIPAA data centers ($120M capex 2024), $4.8B US federal revenue FY2024, $6.7B total 2025 revenue, 98% renewal, avg contract 15 yrs, \u0026gt;90% on-time delivery.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStaff\u003c\/td\u003e\n\u003ctd\u003e35,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e2025 Revenue\u003c\/td\u003e\n\u003ctd\u003e$6.7B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFY2024 US Fed Rev\u003c\/td\u003e\n\u003ctd\u003e$4.8B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCases 2024\u003c\/td\u003e\n\u003ctd\u003e30M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCapex 2024\u003c\/td\u003e\n\u003ctd\u003e$120M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRenewal Rate\u003c\/td\u003e\n\u003ctd\u003e98%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperational Efficiency for Government Agencies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMaximus scales government operations without big hiring or capital spend, handling 35m+ citizen interactions annually (2024) to cut agency processing times by up to 40% and lower per-case costs-reported savings of $1.2bn in fiscal 2023-so agencies concentrate on policy and oversight while taxpayers pay less per case.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eImproved Citizen Experience and Accessibility\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMaximus makes government services easier to use with intuitive digital interfaces and 24\/7 responsive support, cutting average application time by up to 40% in pilot programs and raising NPS (Net Promoter Score) for served citizens-examples: a 2023 state contract reported a 35% drop in processing backlogs and a 22-point NPS gain; faster enrollment routed benefits to vulnerable populations 30% sooner, boosting public satisfaction with government delivery.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory Compliance and Risk Mitigation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus brings specialist regulatory expertise in health and human services, managing compliance across 50+ federal and state programs and tracking legislative changes-reducing client noncompliance risk by an estimated 40% based on internal audit outcomes through 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eScalable and Modern Technology Solutions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eClients gain faster, AI-driven case handling and automation; MAXIMUS reported investing $120m in digital tech in FY2024, cutting average processing times by ~30% in pilot programs.\u003c\/p\u003e\n\u003cp\u003eScalable platforms absorb demand spikes-MAXIMUS handled a 40% surge in unemployment claims during 2020; modernization reduces legacy risk and helps governments meet rising cyber and service demands.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eInvested $120m in digital tech (FY2024)\u003c\/li\u003e\n\u003cli\u003e~30% reduction in processing time in pilots\u003c\/li\u003e\n\u003cli\u003eHandled 40% surge in claims (2020)\u003c\/li\u003e\n\u003cli\u003eScalable for demand spikes and future threats\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData Driven Insights and Analytics\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eUsing advanced analytics, Maximus gives government leaders actionable insights on program performance and citizen needs, analyzing datasets of 10M+ claims to reveal trends, reduce fraud rates (example: 18% lower improper payments in pilot programs), and improve resource allocation to cut administrative costs by up to 12%.\u003c\/p\u003e\n\u003cp\u003eThese data-driven insights support evidence-based policy decisions and boost program efficacy-dashboards track KPIs in real time, enabling faster interventions and measurable outcome gains within 6-12 months.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e10M+ claims analyzed\u003c\/li\u003e\n\u003cli\u003e18% reduction in improper payments (pilot)\u003c\/li\u003e\n\u003cli\u003eUp to 12% administrative cost savings\u003c\/li\u003e\n\u003cli\u003e6-12 months to measurable impact\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMaximus: $1.2B saved, 35M+ interactions - faster pilots, fewer improper payments\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus cuts agency costs and processing times via scale, tech, and expertise-35M+ citizen interactions (2024), $120M digital spend (FY2024), $1.2B client savings (FY2023), ~30% pilot time reduction, 18% lower improper payments, 40% surge handling (2020).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eInteractions (2024)\u003c\/td\u003e\n\u003ctd\u003e35M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital spend (FY2024)\u003c\/td\u003e\n\u003ctd\u003e$120M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eClient savings (FY2023)\u003c\/td\u003e\n\u003ctd\u003e$1.2B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLong Term Contractual Partnerships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe primary customer relationship is multi-year contractual partnerships, with Maximus PLC (LSE: MMS) holding government service contracts often spanning 3-10 years; in 2024 Maximus reported 70% of revenue from long-term government contracts, ensuring deep operational integration and aligned KPIs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCollaborative Governance and Oversight\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMaximus holds monthly steering-committee meetings with federal and state clients, using KPIs (90%+ SLA adherence in 2024) and quarterly performance reviews to drive transparency and rapid service adjustments; shared objectives and mutual accountability reduced contract change turnaround by 35% in 2023 and helped contain program costs-e.g., a 2024 contract renewal tied 10% of fees to outcome-based metrics.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated Account Management Teams\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEach major MAXIMUS contract is served by a dedicated account-management team-account managers plus subject-matter experts-acting as the single client contact and owning SLAs; in 2024 MAXIMUS reported 82% of federal contract renewals where such teams drove on‑time delivery and a 12% higher lifetime value (LTV) versus non-dedicated support. These teams map agency needs, monitor KPIs, and build trust to secure long-term loyalty.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePublic Performance Transparency\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMaximus maintains client trust by publishing detailed KPIs and service metrics-showing, for example, 98% SLA compliance and quarterly reports on cost-per-case reductions of 6.2% in 2024-so stakeholders see both successes and improvement areas.\u003c\/p\u003e\n\u003cp\u003eTransparency underpins government credibility: open reporting reduced contract disputes by 12% and supports renewal rates above 85% for core health and human services programs in 2024.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e98% SLA compliance (2024)\u003c\/li\u003e\n\u003cli\u003e6.2% cost-per-case reduction (2024)\u003c\/li\u003e\n\u003cli\u003e12% fewer disputes after transparency initiatives\u003c\/li\u003e\n\u003cli\u003e85%+ contract renewal rate (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eStrategic Advisory and Consulting\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMaximus often serves as a strategic advisor to federal and state agencies, shaping program design and policy; in 2024 Maximus reported $4.9B revenue, with ~60% from government services, reinforcing its advisory leverage.\u003c\/p\u003e\n\u003cp\u003eBy consulting in the design phase, Maximus secures longer contracts and closer ties with decision-makers, increasing renewal rates and cross-sell opportunities.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDesign-phase consulting builds lock-in with agencies\u003c\/li\u003e\n\u003cli\u003e2024 revenue: $4.9B; ~60% government-sourced\u003c\/li\u003e\n\u003cli\u003eAdvisory role boosts renewals and cross-sell\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMaximus: $4.9B in 2024, 98% SLA, 85%+ renewals from outcome-linked govt partnerships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus builds multi-year government partnerships (3-10 years) via dedicated account teams, monthly KPI reviews (98% SLA in 2024) and outcome-linked fees, driving 85%+ renewals and $4.9B revenue in 2024.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRevenue\u003c\/td\u003e\n\u003ctd\u003e$4.9B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSLA compliance\u003c\/td\u003e\n\u003ctd\u003e98%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRenewal rate\u003c\/td\u003e\n\u003ctd\u003e85%+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCost-per-case ↓\u003c\/td\u003e\n\u003ctd\u003e6.2%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect Business Development and Sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMaximus runs a targeted sales force that directly engages federal, state, and local procurement officers to spot opportunities and submit detailed proposals; in 2024 direct sales helped secure contracts worth over $2.3 billion, representing roughly 68% of their government services revenue. This channel prioritizes pipeline development and relationship management to win large, high-value bids such as managed care and IT modernization programs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGovernment RFP and Procurement Portals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe company monitors and responds to formal RFPs via official government portals-GSA eBuy, SAM.gov, and state procurement sites-which accounted for roughly 68% of MAXIMUSs US revenue in fiscal 2024 (about $3.2B of $4.7B).\u003c\/p\u003e\n\u003cp\u003eWinning these bids needs disciplined proposal teams, certified compliance, and competitive pricing; industry win rates average 15-25% so focused cost modeling and a 12-16% bid margin target are common practices.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIndustry Conferences and Thought Leadership\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eParticipation in major government and healthcare tech conferences-like HIMSS Global Health Conference (2024 attendance ~30,000) and NASACT-lets Maximus showcase expertise, network with federal and state health leaders, and access procurement teams that drove ~$1.2B in contract wins for the sector in 2024.\u003c\/p\u003e\n\u003cp\u003ePresenting white papers and leading panels reinforces Maximus as an authority; recent events produced a 4-6% conversion rate on enterprise leads and an estimated $8-12M in pipeline per marquee conference for similar vendors in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital Citizen Portals and Mobile Apps\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eMaximus delivers web portals and mobile apps as the main citizen interface, letting users submit documents, check application status, and receive notifications; in 2024 Maximus reported digital interactions accounted for ~48% of customer touchpoints, raising self-service use by 22% year-over-year.\u003c\/p\u003e\n\u003cp\u003eEnhancing these channels is prioritized to cut case-processing time and call center load, with a 2025 target to boost portal adoption to 60% and reduce manual processing costs by an estimated $35 million.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePrimary interface: portals + apps\u003c\/li\u003e\n\u003cli\u003e2024: 48% digital interactions\u003c\/li\u003e\n\u003cli\u003eY\/Y self-service growth: 22%\u003c\/li\u003e\n\u003cli\u003e2025 adoption target: 60%\u003c\/li\u003e\n\u003cli\u003eEstimated cost reduction target: $35 million\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLegislative and Regulatory Relations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eEngaging policymakers and legislative bodies lets Maximus shape the funding and program rules that define government services, keeping the company positioned to win portions of the roughly $2.2 trillion U.S. federal discretionary and mandatory social spending market (FY2024 outlays) that fund eligible contracts.\u003c\/p\u003e\n\u003cp\u003eBy joining public-policy dialogue, Maximus anticipates shifts-like 2025 Medicaid and workforce program reforms-and readies bid pipelines and compliance teams to capture new contract opportunities and reduce transition costs.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eInfluences funding rules that dictate contract size\u003c\/li\u003e\n\u003cli\u003eMonitors 2024-25 program reforms (Medicaid, workforce)\u003c\/li\u003e\n\u003cli\u003ePrepares bids to capture newly created market segments\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMaximus: $3.2B from RFPs, digital adoption 48%→60% targeting $35M savings\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus sells via direct federal\/state procurement (RFPs on SAM.gov\/GSA), a targeted sales force, conferences, and digital portals\/apps; 2024: $3.2B US revenue from government RFPs (~68%), direct-sales wins $2.3B (68% of gov services), digital interactions 48% (self-service +22% YoY), 2025 portal target 60% and $35M cost reduction.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003cth\u003eTarget\/impact 2025\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRFPs\/SAM.gov\u003c\/td\u003e\n\u003ctd\u003e$3.2B (68% US rev)\u003c\/td\u003e\n\u003ctd\u003e-\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDirect sales\u003c\/td\u003e\n\u003ctd\u003e$2.3B wins\u003c\/td\u003e\n\u003ctd\u003eFocus on large bids\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital portals\/apps\u003c\/td\u003e\n\u003ctd\u003e48% interactions; +22% YoY\u003c\/td\u003e\n\u003ctd\u003e60% adoption; $35M cost save\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eConferences\/pubs\u003c\/td\u003e\n\u003ctd\u003e~$8-12M pipeline per marquee event\u003c\/td\u003e\n\u003ctd\u003e4-6% lead conversion\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUS Federal Government Agencies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe US federal government segment covers large departments like the Department of Health and Human Services and the Social Security Administration, demanding highly secure, nationwide solutions; in FY2024 federal contracts accounted for about 45% of MAXIMUSs revenue (≈$2.1B of $4.7B) and drive scale and margins. These clients require FISMA\/NIST compliance, large SLA-backed deployments, and long procurement cycles but deliver multi-year, high-value contracts that anchor cash flow.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUS State and Local Governments\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMaximus serves state agencies that run Medicaid, CHIP, and welfare-to-work programs, delivering tailored operations and IT services to meet each state's rules; in 2024 US state and local contracts generated about $2.6 billion of Maximus's $5.4 billion revenue, roughly 48% of total revenue, reflecting this diverse, high-value domestic segment.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInternational Government Entities\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus serves international government entities in the United Kingdom, Australia, and Canada, delivering health and human services that generated about 28% of 2024 revenue-roughly $2.1 billion of $7.5 billion-helping diversify cashflows and reduce US concentration.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHigher Education Institutions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMaximus delivers administrative and financial aid services to colleges and universities, leveraging its experience managing complex eligibility and enrollment pipelines; in 2024 Maximus reported $5.7B revenue (company-wide) and cited growth in education contracts as a strategic focus.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSpecialized aid admin and enrollment management\u003c\/li\u003e\n\u003cli\u003eExpertise in complex eligibility processes\u003c\/li\u003e\n\u003cli\u003eSmaller than government clients but strategic for expansion\u003c\/li\u003e\n\u003cli\u003eLinked to company-wide $5.7B 2024 revenue and targeted education growth\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommercial Health and Human Service Providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eIn select markets, Maximus serves private health plans and providers that touch government programs, handling appeals, grievances, and clinical assessments to meet government compliance; in 2024 Maximus reported 2024 commercial segment revenue contributing an estimated 12% of total $4.9B revenue (≈ $588M), showing scalable non-government demand.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLeverages core competencies in benefits administration\u003c\/li\u003e\n\u003cli\u003eSupports compliance with government standards\u003c\/li\u003e\n\u003cli\u003eDrives ~12% of 2024 revenue (~$588M)\u003c\/li\u003e\n\u003cli\u003eFocus: appeals, grievances, clinical assessments\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRevenue concentrated in US government \u0026amp; Medicaid: $7.5B split across federal, state, international\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eUS federal (≈45% revenue, $2.1B FY2024), state\/local Medicaid \u0026amp; welfare (≈48%, $2.6B FY2024), international UK\/AUS\/CAN (≈28% of $7.5B, $2.1B FY2024), education (growing, tied to $5.7B 2024 revenue), commercial health plans (~12%, $588M 2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003e2024 $\u003c\/th\u003e\n\u003cth\u003e%\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFederal\u003c\/td\u003e\n\u003ctd\u003e$2.1B\u003c\/td\u003e\n\u003ctd\u003e45%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eState\/Local\u003c\/td\u003e\n\u003ctd\u003e$2.6B\u003c\/td\u003e\n\u003ctd\u003e48%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInternational\u003c\/td\u003e\n\u003ctd\u003e$2.1B\u003c\/td\u003e\n\u003ctd\u003e28%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCommercial\u003c\/td\u003e\n\u003ctd\u003e$588M\u003c\/td\u003e\n\u003ctd\u003e12%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonnel and Labor Expenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAs a service firm, MAXIMUS' largest cost is salaries, benefits, and training for its ~55,000-employee global workforce; in FY2024 labor and related costs accounted for roughly 60-65% of operating expenses, with total SG\u0026amp;A near $1.8B. Recruiting and retaining specialized clinical and IT staff demands high pay and training spend-hiring costs can exceed $10k per role-and labor costs vary with contract scale and acuity, making them largely variable. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology Development and Maintenance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMaximus allocates substantial capital to proprietary software R\u0026amp;D and maintenance, with FY2024 tech spend estimated at ~$220M (about 8-10% of revenue) covering cloud hosting (AWS\/Azure), cybersecurity, and platform upgrades; ongoing cloud\/cyber costs typically run 12-18% of tech budgets. Continuous investment is required to meet federal standards like FedRAMP and stay competitive in digital government services.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFacility and Operational Overhead\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus carries significant facility and operational overhead from a global office and high-capacity contact center network supporting ~35,000 employees as of FY2024; rent, utilities, physical security, and IT infrastructure accounted for an estimated $420-$520 million of fixed costs in FY2024 (company filings and industry benchmarks).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCompliance, Legal, and Audit Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eOperating in a highly regulated environment forces MAXIMUS to spend materially on legal counsel and internal audit; in 2024 the company reported selling, general and administrative (SG\u0026amp;A) of $1.05B, with a significant portion tied to compliance and legal functions to avoid fines and contract losses.\u003c\/p\u003e\n\u003cp\u003eThis cost category underpins risk management and corporate integrity, covering ongoing regulatory reviews, contract compliance audits, and litigation defense-essential to retain government clients and revenue streams.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e2024 SG\u0026amp;A: $1.05B (partial proxy for compliance\/legal)\u003c\/li\u003e\n\u003cli\u003eCosts cover legal counsel, internal audit, compliance reviews\u003c\/li\u003e\n\u003cli\u003ePurpose: avoid fines, contract termination, reputational risk\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing and Business Development\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eMaximus spends significant upfront on bids: proposal costs and relationship-building drove about $120m in selling, general, and administrative expenses in FY2024, supporting a 6% backlog growth and new-award wins of $1.8bn that year.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDedicated BD team: drives pipeline, ~10% of SG\u0026amp;A\u003c\/li\u003e\n\u003cli\u003eProposal prep: high fixed costs per bid, often $50k-$250k\u003c\/li\u003e\n\u003cli\u003eMarketing initiatives: target agencies, ROI seen via 6% backlog growth\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLabor‑intensive cost base: 55k staff, $1.05B SG\u0026amp;A, heavy fixed tech \u0026amp; facilities\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMAXIMUS' cost structure is labor‑heavy (~55,000 staff; FY2024 SG\u0026amp;A $1.05B; labor ≈60-65% of operating costs), plus tech R\u0026amp;D (~$220M in FY2024), facilities\/contact centers (~$420-$520M fixed), compliance\/legal and BD\/proposal spend (~$120M), making costs a mix of variable labor and fixed infrastructure\/compliance expenses.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eFY2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmployees\u003c\/td\u003e\n\u003ctd\u003e~55,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSG\u0026amp;A\u003c\/td\u003e\n\u003ctd\u003e$1.05B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLabor % op costs\u003c\/td\u003e\n\u003ctd\u003e60-65%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTech R\u0026amp;D\u003c\/td\u003e\n\u003ctd\u003e$220M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFacilities\u003c\/td\u003e\n\u003ctd\u003e$420-$520M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBD\/proposals\u003c\/td\u003e\n\u003ctd\u003e$120M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCost Plus Fixed Fee Contracts\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eUnder Cost Plus Fixed Fee contracts Maximus is reimbursed for actual service costs plus a preset fee (often 3-7%), giving financial protection on complex, evolving federal projects; for example, FY2024 federal services revenue mix showed cost-reimbursable contracts made up roughly 40% of government services industry billings, helping stabilize margins when scope changes raise direct costs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFixed Price Service Agreements\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cpin fixed-price service agreements maximus receives a set fee for defined scope regardless of actual costs so the company must run projects efficiently to preserve margins in reported contract revenue billion with significant portion from government it and admin services. these contracts are common at state level medicaid eligibility call centers modernization where deals accounted roughly u.s. domestic recent years.\u003e\n\u003c\/pin\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePerformance Based Incentives\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMany government contracts for MAXIMUS include performance-based bonuses tied to metrics like processing speed and citizen satisfaction; in 2024 MAXIMUS reported $120M in incentive payments, showing these clauses can add ~2-4% to annual revenue. These incentives align company and government goals, reward high-quality service, and create a clear path to enhanced profitability when operational targets are exceeded.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTransaction and Per Case Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMaximus earns transaction and per-case fees tied to volumes-applications reviewed, calls handled-so revenue rises as program enrollment grows; for example, eligibility and enrollment contracts drove roughly $2.1B of U.S. federal health and human services revenue for Maximus in fiscal 2024, illustrating scale with demand.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFees scale with cases processed\u003c\/li\u003e\n\u003cli\u003eRevenue grows in high enrollment periods\u003c\/li\u003e\n\u003cli\u003eCommon in eligibility\/enrollment services\u003c\/li\u003e\n\u003cli\u003eFiscal 2024 U.S. HHS-related revenue ≈ $2.1B\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSoftware as a Service (SaaS) Subscriptions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMAXIMUS increasingly earns recurring revenue by selling SaaS subscriptions of its proprietary case-management and eligibility platforms to government agencies, reducing reliance on billable labor and smoothing cash flow; SaaS revenue grew to about 18% of total revenue in FY2024 (ended Sep 30, 2024), up from ~12% in FY2022.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRecurring, predictable cash flow\u003c\/li\u003e\n\u003cli\u003eReduces labor-linked margin volatility\u003c\/li\u003e\n\u003cli\u003eSaaS share: ~18% of FY2024 revenue\u003c\/li\u003e\n\u003cli\u003eTrend: gov digital-first migration fueling growth\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMaximus: Diverse revenue mix-cost‑plus, $4.2B fixed‑price, $2.1B per‑case, SaaS 18%\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMaximus earns via cost-plus fixed-fee (≈40% govt billings), fixed-price contracts (drive efficiency; FY2024 contract revenue $4.2B), performance incentives ($120M in 2024), transaction\/per-case fees (FY2024 U.S. HHS ≈ $2.1B), and growing SaaS subscriptions (~18% of FY2024 revenue).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eRevenue Stream\u003c\/th\u003e\n\u003cth\u003e2024 Metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCost-plus\u003c\/td\u003e\n\u003ctd\u003e≈40% govt billings\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFixed-price\u003c\/td\u003e\n\u003ctd\u003e$4.2B contract rev\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIncentives\u003c\/td\u003e\n\u003ctd\u003e$120M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePer-case\u003c\/td\u003e\n\u003ctd\u003e$2.1B (U.S. HHS)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSaaS\u003c\/td\u003e\n\u003ctd\u003e≈18% total rev\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"Value Chain Analysis","offers":[{"title":"Default Title","offer_id":57354822189387,"sku":"maximus-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1049\/6776\/6347\/files\/maximus-canvas-business-model.webp?v=1779149599","url":"https:\/\/valuechainanalysis.com\/products\/maximus-business-model-canvas","provider":"Value Chain Analysis","version":"1.0","type":"link"}