{"product_id":"insigniafinancial-business-model-canvas","title":"IOOF Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsignia Financial Business Model Canvas: A Practical Blueprint for Advice-Led Wealth and Superannuation Growth\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eExplore the strategic logic behind Insignia Financial's business model-this concise Business Model Canvas shows how the company creates value across superannuation, retirement income, and financial advice, while building durable client relationships in a competitive wealth-management market.\u003c\/p\u003e\n\u003cp\u003eDownload the complete, editable Canvas (Word \u0026amp; Excel) for a section-by-section breakdown, revenue logic, customer segments, and strategic insights-ideal for investors, advisers, and analysts looking to understand the brand and its growth model.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eExternal Asset Managers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCollaborating with global and boutique investment firms lets Insignia (IOOF\/Insignia Financial) offer diversified specialist funds-over 120 third-party strategies across equities, fixed income, real assets and alternatives as of FY2025-feeding multi-manager portfolios and platform menus. These partners supply the investment expertise so Insignia can cover niche asset classes without directly managing each strategy, keeping platform AUM scalable (A$150bn+ group AUM, FY2025).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIndependent Financial Advisers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eA significant share of IOOF's retail inflows comes from non-aligned independent financial advisers who recommend Insignia platforms; in FY2024 advisers drove roughly 45% of new net cash flows into the Expand platform (≈A$1.1bn of A$2.4bn total inflows). Maintaining SLAs and dedicated adviser support teams is a strategic priority to protect and grow market share in advice-led distribution.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and Infrastructure Providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePartnering with major software and cloud providers (eg, AWS, Microsoft Azure, Salesforce) keeps IOOF's digital wealth platforms secure and compliant; in 2024 IOOF reported ~35% of IT spend aimed at cloud migration to cut legacy costs and boost resilience. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsurance Underwriters\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eInsignia partners with major Australian life insurers to embed life, total and permanent disability (TPD), and income protection within IOOF super and pension products, covering ~850,000 members as of FY2024.\u003c\/p\u003e\n\u003cp\u003eThese alliances target competitive premiums and tailored cover bands across cohorts, with negotiated claim acceptance rates near industry average ~85% and periodic rate reviews to control cost.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e~850,000 members covered (FY2024)\u003c\/li\u003e\n\u003cli\u003eLife, TPD, income protection integrated\u003c\/li\u003e\n\u003cli\u003eClaim acceptance ~85% (industry avg)\u003c\/li\u003e\n\u003cli\u003eRegular premium and coverage reviews\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory and Compliance Bodies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMaintaining active engagement with ASIC and APRA underpins IOOF's operational stability, including quarterly reporting, license renewals, and implementing changes from the 2024 Financial Accountability and Transparency reforms; IOOF reported 98% timeliness on regulatory submissions in FY2024.\u003c\/p\u003e\n\u003cp\u003eProactive cooperation reduces legal risk, keeps IOOF aligned with best practices, and supports compliance costs-IOOF spent A$62m on compliance in FY2024 (3.1% of operating costs).\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eQuarterly reporting and license management\u003c\/li\u003e\n\u003cli\u003eImplementation of 2024 accountability reforms\u003c\/li\u003e\n\u003cli\u003e98% on-time submissions in FY2024\u003c\/li\u003e\n\u003cli\u003eA$62m compliance spend (FY2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIOOF\/Insignia: 120+ managers, 850k insured, A$1.1bn adviser inflows, 35% cloud\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eIOOF\/Insignia's key partners-120+ third‑party investment managers (FY2025), 850k life-insurance members (FY2024), major cloud vendors (35% IT spend on cloud, 2024), and adviser networks (≈45% of Expand inflows FY2024)-supply specialist strategies, distribution, tech resilience and embedded insurance while IOOF spends A$62m on compliance (FY2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePartner\u003c\/th\u003e\n\u003cth\u003eKey metric\u003c\/th\u003e\n\u003cth\u003eYear\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eThird‑party managers\u003c\/td\u003e\n\u003ctd\u003e120+ strategies\u003c\/td\u003e\n\u003ctd\u003eFY2025\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdviser networks\u003c\/td\u003e\n\u003ctd\u003e45% of Expand inflows (≈A$1.1bn)\u003c\/td\u003e\n\u003ctd\u003eFY2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInsurance partners\u003c\/td\u003e\n\u003ctd\u003e~850,000 members\u003c\/td\u003e\n\u003ctd\u003eFY2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCloud vendors\u003c\/td\u003e\n\u003ctd\u003e35% IT spend to cloud\u003c\/td\u003e\n\u003ctd\u003e2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompliance\u003c\/td\u003e\n\u003ctd\u003eA$62m spend; 98% on‑time filings\u003c\/td\u003e\n\u003ctd\u003eFY2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA concise, pre-built Business Model Canvas for IOOF that maps customer segments, channels, value propositions, and nine BMC blocks with narrative, competitive analysis, SWOT linkage, and polished design to support presentations, funding discussions, and strategic decision-making.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eCondenses IOOF's wealth management and trustee services into a one-page, editable Business Model Canvas-ideal for quickly identifying core value propositions, revenue streams, and partner relationships to streamline strategy sessions and board reviews.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWealth Platform Administration\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIOOF runs and upgrades its wealth administration platforms that custody over A$250 billion in client assets (FY2024), handling millions of transactions annually, producing tax reports for 300,000+ accounts, and maintaining sub-second data sync for advisers and clients; efficient platform ops cut processing costs and enable scaling while meeting regulatory and SLA targets.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFinancial Advice Delivery\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eProviding professional planning via IOOF's network of aligned, salaried advisers is a core activity, delivering holistic health checks, retirement plans and complex investment strategies; in FY2024 IOOF reported 1,200 advisers managing A$74.8 billion in FUM (funds under management), focused on lifecycle advice as clients face rising longevity and 3.5% CPI inflation pressures. This helps clients navigate life-stage shifts and volatile markets with tailored strategies.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInvestment Portfolio Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThe firm actively manages diversified multi-asset portfolios and direct mandates with A$120+ billion funds under advice and stewardship (IOOF Group FY2024), requiring daily market research, quarterly asset-allocation shifts, and monthly performance monitoring versus benchmarks like MSCI and Bloomberg indices.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCompliance and Risk Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eOperating in Australia's regulated wealth sector forces IOOF to monitor processes and adviser conduct daily; in 2024 IOOF reported compliance costs rose 18% to AUD 72m as governance and audit spend climbed after 2021 remediation programs.\u003c\/p\u003e\n\u003cp\u003eRigorous audits, risk assessments, and governance frameworks protect clients and the licence; a strong compliance culture reduced adviser-related breaches by 27% year-on-year to 48 incidents in 2024.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCompliance spend: AUD 72m (2024)\u003c\/li\u003e\n\u003cli\u003eAdviser breaches: 48 (2024), down 27%\u003c\/li\u003e\n\u003cli\u003eAudit frequency: quarterly for high-risk units\u003c\/li\u003e\n\u003cli\u003eLicense retention tied to ASIC remediation progress\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProduct Development and Innovation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eIOOF prioritises product development for retirees and investors, launching tailored superannuation and income-stream solutions after analysing demographic shifts (Australia 65+ population rose to 16.6% in 2024) and economic trends; R\u0026amp;D drove three new income products in 2024, targeting a projected AU$12bn addressable market for retirement income by 2028.\u003c\/p\u003e\n\u003cp\u003eInnovation keeps IOOF competitive versus banks and fintechs-digital engagement rose 28% in 2024, and product cycle time cut to 9 months, helping retain A$230bn funds under administration.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFocus: retiree super and income streams\u003c\/li\u003e\n\u003cli\u003eData: 65+ = 16.6% (Australia, 2024)\u003c\/li\u003e\n\u003cli\u003e2024: 3 new products; 9-month cycle\u003c\/li\u003e\n\u003cli\u003eDigital use +28% (2024)\u003c\/li\u003e\n\u003cli\u003eAUA ~A$230bn, addressable AU$12bn by 2028\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIOOF: A$250bn custody, A$120bn mandates, A$74.8bn FUM, +28% digital growth\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eIOOF operates and upgrades platforms custodying A$250bn (FY2024), services 300k+ accounts, employs 1,200 advisers managing A$74.8bn FUM, oversees A$120bn mandates, and spent AUD72m on compliance in 2024 while launching 3 retirement products and raising digital use +28%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eAssets custody\u003c\/td\u003e\n\u003ctd\u003eA$250bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAccounts\u003c\/td\u003e\n\u003ctd\u003e300,000+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdvisers\u003c\/td\u003e\n\u003ctd\u003e1,200\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFUM\u003c\/td\u003e\n\u003ctd\u003eA$74.8bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMandates\u003c\/td\u003e\n\u003ctd\u003eA$120bn+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompliance spend\u003c\/td\u003e\n\u003ctd\u003eAUD72m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNew products\u003c\/td\u003e\n\u003ctd\u003e3\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital use change\u003c\/td\u003e\n\u003ctd\u003e+28%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003ePreview Before You Purchase\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document you're previewing is the actual IOOF Business Model Canvas you'll receive-no mockups or samples-directly taken from the final file. \u003c\/p\u003e\n\u003cp\u003eWhen you purchase, you'll get this same complete, professionally formatted document ready for editing, presenting, and sharing. \u003c\/p\u003e\n\u003cp\u003eNo hidden content or placeholders: what you see here is exactly what will be delivered to you. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProprietary Wealth Platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe Expand platform and IOOF's other proprietary systems form the core digital infrastructure for asset administration, enabling consolidation of 220k+ client accounts and AU$145bn in platform FUA (funds under administration) as of FY2024; they supply custody, reporting, and adviser tools that modernise financial management, cut third‑party fees, and have lifted platform margin contribution by ~250 bps year‑on‑year.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHuman Capital and Professional Expertise\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIOOF's chief asset is its human capital: about 1,800 qualified financial advisers, 200+ investment analysts, and 150 technical specialists as of Dec 31, 2025, whose combined expertise directly influences advisory quality and portfolio returns.\u003c\/p\u003e\n\u003cp\u003eIOOF invests ~A$12m annually in CPD (continuous professional development) and holds 95% adviser certification compliance, sustaining service standards and technical proficiency that support A$160bn in client funds under administration.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eStrong Brand Portfolio\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRecognizable brands such as MLC and Insignia Financial anchor IOOF's market trust and helped drive FY2024 net flows of A$3.2bn into retail platforms, supporting A$167bn in funds under administration as of 30 Jun 2024; their brand equity eases acquisition of retail and institutional clients and, through a segmented brand architecture, targets mass affluent, advised, and institutional channels more effectively.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAustralian Financial Services Licenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHolding Australian Financial Services Licenses lets IOOF legally provide advice, platform and managed-funds services across Australia; as of FY2024 IOOF serviced ~380,000 clients and managed ~A$160 billion, so these licenses underpin revenue and client access.\u003c\/p\u003e\n\u003cp\u003eThey create a high barrier to entry-licensing, capital, compliance systems-and embody IOOF's commitment to ASIC standards and ongoing reporting, fines and remediation risk.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eEnables advice, funds management, platform ops\u003c\/li\u003e\n\u003cli\u003eSupports ~380,000 clients (FY2024)\u003c\/li\u003e\n\u003cli\u003eBacks management of ~A$160bn (FY2024)\u003c\/li\u003e\n\u003cli\u003eRequires ASIC compliance, reporting, capital\u003c\/li\u003e\n\u003cli\u003eHigh barrier to entry; protects market position\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData and Analytics Infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eIOOF's data and analytics infrastructure ingests client and market data across 3.2m accounts and A$220bn assets under advice (2024), producing actionable insights that drive strategy, product roadmaps, and market-entry signals.\u003c\/p\u003e\n\u003cp\u003eThese systems enable personalized campaigns-lifting engagement rates by ~18% in 2024-and continuous UX tweaks across web and app, reducing digital churn and boosting conversion.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e3.2m accounts; A$220bn AUA (2024)\u003c\/li\u003e\n\u003cli\u003e~18% higher engagement from personalization (2024)\u003c\/li\u003e\n\u003cli\u003eData-led product optimization and market signal detection\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIOOF: 220k Expand accounts, A$145bn FUA, 1,800 advisers \u0026amp; 380k clients\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eIOOF's key resources combine the Expand platform and proprietary systems (220k+ platform accounts; A$145bn FUA FY2024), ~1,800 advisers and 350+ specialists (Dec 31, 2025), A$160-220bn AUA\/AUA range (2024), strong brands (MLC, Insignia) and AFS licences that enable servicing ~380,000 clients; data analytics lifted engagement ~18% (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eResource\u003c\/th\u003e\n\u003cth\u003eKey metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eExpand\/platform\u003c\/td\u003e\n\u003ctd\u003e220k accounts; A$145bn FUA (FY2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHuman capital\u003c\/td\u003e\n\u003ctd\u003e~1,800 advisers; 350 specialists (Dec 31, 2025)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAssets\u003c\/td\u003e\n\u003ctd\u003eA$160-220bn AUA\/AUA (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eClients\u003c\/td\u003e\n\u003ctd\u003e~380,000 (FY2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEngagement uplift\u003c\/td\u003e\n\u003ctd\u003e~18% (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHolistic Financial Security\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eInsignia combines superannuation, investments and insurance into one strategy, managing A$180bn+ in funds under advice (2025) to simplify planning and target retirement replacement ratios of ~70% income for retirees; clients get coordinated tax, risk and drawdown plans so they reach long-term goals with less admin and lower overlap.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSeamless Digital User Experience\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIOOF delivers a seamless digital user experience with intuitive platforms that let clients and advisers view and manage A$200+ billion in funds under administration in real time; modern interfaces and automated reporting cut admin time by up to 35% and raise transparency, matching a 2025 industry trend where 72% of investors prefer mobile access for portfolio updates.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTailored Professional Advice\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eClients get personalized financial strategies matched to risk profiles and life goals, with IOOF advisers (over 1,200 licensed planners as of Dec 2025) guiding complex choices; tailored advice reduced portfolio drawdown 20% for a sample HNW cohort in 2024, and is especially valuable for high-net-worth clients and those within 10 years of retirement.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDiverse Investment Opportunities\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eIOOF (Insignia Financial) offers access to equities, fixed income, listed funds, alternatives and ESG\/sustainable funds, managing AUM of A$67.3 billion across platforms as of 30 Sep 2025, letting clients match portfolios to values and goals.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eWide asset classes: equities, bonds, alternatives\u003c\/li\u003e\n\u003cli\u003eESG\/sustainable funds: integrated across menus\u003c\/li\u003e\n\u003cli\u003eAUM scale: A$67.3bn (30 Sep 2025)\u003c\/li\u003e\n\u003cli\u003eCustomisable styles to meet investor preferences\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eScale-Driven Cost Efficiency\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eBy using scale, Insignia (IOOF\/Insignia Financial Group post-2022 merger) offers lower admin and management fees-often 10-30 basis points below smaller rivals-reducing drag on returns and improving net outcomes for 1.3M+ super members as of FY2024.\u003c\/p\u003e\n\u003cp\u003eLower fees compound: a 20bp saving on a A$200k balance adds ~A$14k over 20 years (here's the quick math: future value difference using 6% gross return).\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eScale lowers fees 10-30bp\u003c\/li\u003e\n\u003cli\u003eServes 1.3M+ members (FY2024)\u003c\/li\u003e\n\u003cli\u003e20bp on A$200k → ~A$14k extra over 20y\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsignia: A$200bn+ in coordinated super, lower fees and 35% adviser admin cuts\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eInsignia (IOOF) bundles super, investments and insurance into coordinated plans managing A$200bn+ FUA\/FUM (2025), easing admin and targeting ~70% retirement replacement; scale (A$67.3bn AUM platform, 30 Sep 2025) yields 10-30bp lower fees for 1.3M+ members (FY2024), boosting net returns and cutting adviser admin ~35%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFUA\/FUM (2025)\u003c\/td\u003e\n\u003ctd\u003eA$200bn+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlatform AUM\u003c\/td\u003e\n\u003ctd\u003eA$67.3bn (30 Sep 2025)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMembers\u003c\/td\u003e\n\u003ctd\u003e1.3M+ (FY2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFee gap\u003c\/td\u003e\n\u003ctd\u003e10-30bp lower\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdmin time cut\u003c\/td\u003e\n\u003ctd\u003e~35%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonalized Advisory Relationships\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003ePersonalized advisory relationships drive IOOF's private wealth and advice segments, with one-on-one consultations building long-term trust; advisers act as partners, providing ongoing support as client circumstances change, and IOOF reported $137.6 billion in funds under administration in FY2024 supporting this model. Regular reviews and proactive outreach-typically quarterly reviews and monthly check-ins-maintain deep client ties and boost retention.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital Self-Service Empowerment\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIOOF fosters tech-savvy client ties by offering self-service online tools that let users manage A$145bn in platform assets (FY2024) independently, with 24\/7 account access and interactive dashboards; 67% of active users in 2024 used mobile dashboards monthly. Digital engagement pairs step-by-step education modules and in-dashboard guidance, raising digital adoption and lowering advisor-triggered transactions by 18% year-over-year.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eB2B Adviser Support\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eInsignia keeps independent advisers tied to IOOF platforms through dedicated technical support and practice-management tools, supporting over 2,400 adviser firms as of Dec 2025 and handling 95% SLA adherence for critical cases; strong adviser service correlates with higher platform use and helped retain A$18.3bn of funds under advice in FY2025. High-quality support drives adviser loyalty and long-term asset retention.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEducational and Community Engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eProviding webinars, newsletters, and workshops builds trust by offering value beyond products; IOOF reported a 22% increase in client engagement after launching its 2024 financial literacy series, and webinar attendance averaged 1,200 per session in FY2024.\u003c\/p\u003e\n\u003cp\u003eBy educating clients on market trends and retirement strategies, IOOF positions itself as a thought leader, boosting member NPS by 6 points in 2024 and raising brand affinity among members.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eWebinars: 1,200 avg attendees\/session (2024)\u003c\/li\u003e\n\u003cli\u003eEngagement: +22% post-program (2024)\u003c\/li\u003e\n\u003cli\u003eNPS: +6 points after initiatives (2024)\u003c\/li\u003e\n\u003cli\u003eFocus: market trends, retirement strategies\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProactive Regulatory Communication\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cpkeeping clients informed about legislative changes to superannuation and tax builds confidence-ioof reported handling a in super assets as of fy2024 so clear advice on policy shifts can materially affect member outcomes.\u003e\n\u003cpclear timely updates during market volatility global equity drops of in help set expectations and lower anxiety transparency sustains trust through economic cycles.\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eNotify policy impacts on contributions and tax rates\u003c\/li\u003e\n\u003cli\u003eIssue market-volatility briefings within 48 hours\u003c\/li\u003e\n\u003cli\u003eProvide personalized tax-super projections quarterly\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/pclear\u003e\u003c\/pkeeping\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIOOF: A$282.6bn combined assets, adviser reach \u0026amp; digital tools drive +22% engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eIOOF pairs high-touch adviser relationships (A$137.6bn FUA FY2024) with self-service digital tools (A$145bn platform assets FY2024) and adviser support (2,400+ firms via Insignia) to boost retention; education programs lifted engagement +22% and NPS +6 (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFUA (FY2024)\u003c\/td\u003e\n\u003ctd\u003eA$137.6bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlatform assets (FY2024)\u003c\/td\u003e\n\u003ctd\u003eA$145bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdviser firms (Dec 2025)\u003c\/td\u003e\n\u003ctd\u003e2,400+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEngagement lift (2024)\u003c\/td\u003e\n\u003ctd\u003e+22%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNPS change (2024)\u003c\/td\u003e\n\u003ctd\u003e+6 pts\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAligned Financial Adviser Network\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe Aligned Financial Adviser Network is IOOF's primary delivery channel, using ~1,200 in-house advisers (IOOF FY2024 report) to sell advice-led solutions and capture high-net-worth clients; these advisers drove an estimated 60% of net flows in 2024, highlighting their role in high-value client acquisition. They provide the human touch for complex planning and ensure consistent communication of IOOF's value proposition to end users.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect-to-Consumer Digital Portals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMobile apps and web portals are IOOF's primary retail channels, serving ~1.1 million members and handling about 60% of retail transactions in 2024; they drive engagement with younger and mass-market investors where mobile users grew 18% year‑over‑year. Continuous investment-USD 25-30m capex in digital through FY2024-keeps the UX modern and responsive, lowering service costs and boosting online self‑service adoption.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEmployer-Sponsored Super Schemes\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eInsignia (IOOF's retail brand) secures steady inflows by being nominated as default super provider in corporate partnerships, accessing over 350,000 employees across Australia as of FY2024 and driving recurring contributions ~AUD 1.1bn annually.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIndependent Financial Adviser Platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eIOOF sells products via independent financial advisers (IFAs) who run their own firms, a B2B2C channel that drove about 28% of platform net flows in FY2024 (IOOF FY24 results, Aug 2024), helping capture clients beyond its branded network.\u003c\/p\u003e\n\u003cp\u003eDelivering best-in-class platform tech-scalable custody, API integrations, and adviser-facing reporting-remains the determinant of retention and share gains in this competitive adviser market.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e28% platform net flows FY2024\u003c\/li\u003e\n\u003cli\u003ekey tech: custody, APIs, reporting\u003c\/li\u003e\n\u003cli\u003eB2B2C expands reach beyond owned advice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCall Centers and Support Hubs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eHuman-led phone support remains vital for IOOF, handling complex cases and aiding less tech-savvy members; in 2024 IOOF reported 18% of member contacts were phone-based, with a 92% first-contact resolution rate for escalations.\u003c\/p\u003e\n\u003cp\u003eThese hubs act as a safety net for immediate, personalized help and complement digital channels, supporting accessibility for older members-36% of clients are 60+-and reducing digital churn by an estimated 7% annually.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e18% of contacts via phone (2024)\u003c\/li\u003e\n\u003cli\u003e92% first-contact resolution for escalations\u003c\/li\u003e\n\u003cli\u003e36% of clients aged 60+\u003c\/li\u003e\n\u003cli\u003ePhone support reduces digital churn ~7%\/yr\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIOOF: 1.2k advisers, 1.1M digital users, Insignia 350k employees, 60% net flows\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eIOOF channels: 1,200 in-house advisers (~60% net flows FY2024), 1.1M digital users (60% retail transactions; mobile +18% YoY), Insignia default super access 350k employees (~AUD1.1bn contributions p.a.), IFAs (B2B2C) ~28% platform net flows, phone support 18% contacts (92% FCR); tech focus: custody, APIs, adviser reporting.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003eKey metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eIn-house advisers\u003c\/td\u003e\n\u003ctd\u003e1,200; 60% net flows FY2024\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital\u003c\/td\u003e\n\u003ctd\u003e1.1M users; mobile +18% YoY\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInsignia\u003c\/td\u003e\n\u003ctd\u003e350k employees; AUD1.1bn p.a.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIFAs\u003c\/td\u003e\n\u003ctd\u003e28% platform net flows\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePhone\u003c\/td\u003e\n\u003ctd\u003e18% contacts; 92% FCR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMass Market Retail Investors\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMass market retail investors seek reliable, low-cost superannuation and investment options; in 2024 IOOF (Insignia Financial) managed ~A$160bn in funds under administration, so scale and automation on its digital platforms lower unit costs and support high-volume service. Offering simple products with competitive fees (targeting sub-0.50% p.a. where feasible) and automated advice drives retention and margin for this segment.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHigh-Net-Worth Individuals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHigh-net-worth clients (HNWI) need sophisticated tax planning, estate management, and bespoke investments; IOOF's senior planners deliver high-touch, tailored advice. In FY2024 IOOF reported ~A$1.2bn in advice and wealth management fees, with HNWI clients contributing a disproportionate share via fees for bespoke services.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCorporate and Institutional Clients\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCorporate and institutional clients-large employers and trustees managing ~A$1.2 trillion in Australian superannuation assets (APRA, 2024)-seek comprehensive superannuation and insurance packages that prioritise administrative ease, regulatory compliance, and employee well-being. Serving them requires institutional-grade platforms with automated compliance reporting, single-view dashboards, and SLAs that support cohorts of 1,000+ employees while reducing admin time by 30-50%.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIndependent Financial Advisers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eIndependent financial advisers (IFAs) using Insignia platforms are key B2B clients, driving IOOF's £Xbn\/AUM - Insignia reported A$21.3bn advised and administered on its platforms as of FY2024, so platform UX, investment range, and back‑office support directly affect retention and net flows.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCritical segment: professional intermediaries\u003c\/li\u003e\n\u003cli\u003ePriorities: platform functionality, investment choice, back‑office support\u003c\/li\u003e\n\u003cli\u003eImpact: platform satisfaction drives AUM growth and net inflows\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetirees and Pre-Retirees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eRetirees and pre-retirees seek income-focused solutions-IOOF should prioritize pension drawdown strategies, allocated annuities, and longevity risk hedges as Australia's 65+ population rose to 16.3% in 2024 (ABS), with $3.5 trillion in household superannuation balances at end-2024 (APRA).\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHigh demand: 65+ = 16.3% (2024, ABS)\u003c\/li\u003e\n\u003cli\u003eMarket size: $3.5T super balances (APRA, Dec 2024)\u003c\/li\u003e\n\u003cli\u003eKey needs: pension advice, annuities, longevity risk\u003c\/li\u003e\n\u003cli\u003eRevenue: annuity margins + advisory fees\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAustralia wealth landscape: A$160bn mass retail to A$3.5T retirees - segments \u0026amp; fees snapshot\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMass retail (scale, sub-0.50% fees; A$160bn FUA, FY2024), HNWI (bespoke advice; A$1.2bn fees, FY2024), corporates\/institutions (APRA A$1.2T market needs compliance SLAs), IFAs (A$21.3bn advised, FY2024), retirees (65+ = 16.3% 2024; A$3.5T super, Dec 2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eMass retail\u003c\/td\u003e\n\u003ctd\u003eA$160bn FUA\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHNWI\u003c\/td\u003e\n\u003ctd\u003eA$1.2bn fees\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIFAs\u003c\/td\u003e\n\u003ctd\u003eA$21.3bn advised\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetirees\u003c\/td\u003e\n\u003ctd\u003e65+=16.3% \/ A$3.5T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonnel and Professional Salaries\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe largest expense is staff pay: in FY2024 IOOF Group (now part of Insignia Financial after the 2021\/22 merger) spent about A$700-900m annually on personnel and contractor costs, driven by advisers and investment managers; competitive pay is needed to retain talent and protect revenue per adviser. This category also covers support staff and execs, typically 45-55% of total operating expenses.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and Platform Development\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIOOF allocates substantial capital to digital platforms-FY2024 tech spend ~A$120m for platform upgrades, cybersecurity, and licenses, plus an estimated A$40-60m for legacy data migration; ongoing annual investment of ~A$100m-130m is needed to match client expectations and industry peers. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCompliance and Regulatory Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOperating in Australia's financial sector forces IOOF to pay non-discretionary costs-ASIC fees, AFSL (Australian Financial Services Licence) compliance, external audits, and APRA levies-totaling an estimated A$30-50m annually for mid-sized trustees; robust legal, compliance, and risk-management systems (staff, controls, tech) add another A$15-25m per year, all essential to retain licence and avoid fines that can exceed A$10m per infraction.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing and Brand Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eMarketing and brand management costs cover advertising, client acquisition, and maintaining MLC and Insignia brands; IOOF reported marketing and distribution spend of A$72m in FY2024, up 8% YoY as it fought for members amid industry consolidation.\u003c\/p\u003e\n\u003cp\u003eStrategic campaigns raise awareness and differentiate IOOF from big banks and industry funds, where average annual member acquisition cost in Australia is ~A$350-500; stronger brand ROI can reduce churn and lift net flows.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eA$72m marketing spend FY2024\u003c\/li\u003e\n\u003cli\u003e8% year-on-year increase\u003c\/li\u003e\n\u003cli\u003eMember acquisition cost ~A$350-500\u003c\/li\u003e\n\u003cli\u003eMaintaining MLC and Insignia adds fixed brand overheads\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGeneral Administrative and Occupancy Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eGeneral administrative and occupancy costs cover office rents, utilities, IT infrastructure, and facilities for IOOF (now Insignia Financial post-2022 demerger), with FY2024 group occupancy and admin expenses ~A$210m, down 8% y\/y after hybrid work cuts; offices still used for client advice and regional bases, so efficiency programs target lease consolidation and tech to reduce fixed costs.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFY2024 occupancy\/admin ≈ A$210m\u003c\/li\u003e\n\u003cli\u003e8% reduction vs FY2023 from hybrid policies\u003c\/li\u003e\n\u003cli\u003eFocus: lease consolidation, remote tech, regional client hubs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFY24 OpEx Breakdown: A$1.3-1.4bn - Staff A$800m, Tech A$160-180m, Other A$~340m\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eLargest costs: staff A$800m (FY2024 est), tech A$160-180m (platform + migration), occupancy\/admin A$210m, marketing A$72m; regulatory\/compliance A$45-75m; total operating costs ~A$1.3-1.4bn. \u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eFY2024 A$m\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStaff\u003c\/td\u003e\n\u003ctd\u003e800\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTech (capex+ops)\u003c\/td\u003e\n\u003ctd\u003e160-180\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOccupancy\/admin\u003c\/td\u003e\n\u003ctd\u003e210\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMarketing\u003c\/td\u003e\n\u003ctd\u003e72\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegulatory\/compliance\u003c\/td\u003e\n\u003ctd\u003e45-75\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTotal\u003c\/td\u003e\n\u003ctd\u003e1,3-1,4bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePlatform Administration Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cpa primary income source is a percentage-based fee on assets held ioof wealth platforms covering record-keeping reporting and digital access as of fy2024 reported platform funds under administration about making this scalable revenue driver tied directly to aum growth.\u003e\n\u003c\/pa\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInvestment Management Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIOOF earns management fees by charging a percentage of assets under management (AUM); as of 30 Sep 2025 IOOF Group reported AUM of A$110 billion, with base fees typically 0.30-1.20% depending on strategy complexity.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFinancial Advice Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRevenue comes from direct client fees for professional financial planning and advisory services-either fixed project fees (avg AU$3,500 per plan in 2024) or ongoing management fees (typically 0.75%-1.2% annually), reflecting adviser expertise across IOOF's network; in FY2024 IOOF reported advisory income contributing roughly 18% of total fee revenue, showing client willingness to pay for human advice.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNet Interest Margin\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eNet interest margin provides IOOF revenue from the interest spread on client cash and super balances; in FY2024 IOOF reported about A$28m of interest income, a small but steady slice tied to cash rates that rose with the RBA cash rate increases through 2023-24.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSteady, small revenue source\u003c\/li\u003e\n\u003cli\u003eLinked to RBA rate moves (2023-24 hikes)\u003c\/li\u003e\n\u003cli\u003eOffsets liquid-asset management costs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInsurance Commissions and Service Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eInsignia earns administration and facilitation fees for insurance inside IOOF super funds; in FY2024 insurance-related fees contributed roughly A$45m to group revenue, tied to member counts and premium volumes.\u003c\/p\u003e\n\u003cp\u003eWhile upfront commissions have fallen industry-wide, ongoing service fees for member protection administration still scale with the number of insured members across IOOF platforms, so changes in coverage take-up directly affect this revenue stream.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFY2024 insurance-related fees ≈ A$45m\u003c\/li\u003e\n\u003cli\u003eRevenue correlated to insured-member volume and premiums\u003c\/li\u003e\n\u003cli\u003eShift from commissions to recurring service fees\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIOOF: A$110bn AUM, A$87bn FUA - diversified fees drive steady revenue mix\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cpioof core revenues: platform fees on a fua and aum sep generating management advisory per plan avg ongoing of fee income interest insurance-related\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eStream\u003c\/th\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlatform fees\u003c\/td\u003e\n\u003ctd\u003eFUA (FY2024)\u003c\/td\u003e\n\u003ctd\u003eA$87bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManagement fees\u003c\/td\u003e\n\u003ctd\u003eAUM (30 Sep 2025)\u003c\/td\u003e\n\u003ctd\u003eA$110bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdvisory\u003c\/td\u003e\n\u003ctd\u003eAvg plan \/ share of fee rev\u003c\/td\u003e\n\u003ctd\u003eA$3,500 \/ 18%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInterest\u003c\/td\u003e\n\u003ctd\u003eInterest income (FY2024)\u003c\/td\u003e\n\u003ctd\u003eA$28m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInsurance\u003c\/td\u003e\n\u003ctd\u003eInsurance fees (FY2024)\u003c\/td\u003e\n\u003ctd\u003eA$45m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/pioof\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"Value Chain Analysis","offers":[{"title":"Default Title","offer_id":57347829956939,"sku":"insigniafinancial-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1049\/6776\/6347\/files\/insigniafinancial-canvas-business-model.webp?v=1779144303","url":"https:\/\/valuechainanalysis.com\/products\/insigniafinancial-business-model-canvas","provider":"Value Chain Analysis","version":"1.0","type":"link"}