{"product_id":"haidilao-business-model-canvas","title":"Haidilao International Holding Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHaidilao Business Model Canvas: A Clear View of Hot Pot Growth and Value Creation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eExplore the strategic logic behind Haidilao International Holding's business model-this focused Business Model Canvas highlights how the brand delivers standout service, builds repeat customer demand, and earns revenue across dining, ingredients, condiments, and delivery; ideal for readers seeking a practical view of its market position and operating model.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eStrategic Supply Chain Alliances with Yihai International\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHaidilao's deep partnership with Yihai International-its primary supplier for soup bases and condiments-secures consistent, high-quality inputs and joint product R\u0026amp;D; by end-2025, this vertical tie supports flavor uniformity across ~1,700 global outlets and cuts ingredient cost volatility, with Yihai supplying roughly 60-70% of standardized base volumes. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCollaborations with Major Commercial Real Estate Developers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe company secures long-term leases with major mall operators and developers to place outlets in prime urban hubs; as of Dec 2025 Haidilao had 420 China mall locations averaging 25,000 weekly customers per store, boosting same-store sales by ~8% YoY.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eThird-Party Delivery and E-commerce Platform Integration\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao partners with major delivery aggregators like Meituan and Ele.me in China and with DoorDash, Uber Eats and local platforms abroad, using these channels to grow home-delivery hot pot-delivery sales accounted for about 28% of Haidilao International Holding's foodservice revenue in FY2024 (year ended Dec 31, 2024), up from 21% in 2022.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAdvanced Technology and Automation Research Partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHaidilao partners with robotics firms and AI developers to deploy automated kitchens and serving robots, cutting labor costs by an estimated 18-22% per store and reducing contact-related food incidents by ~40% versus 2019 benchmarks.\u003c\/p\u003e\n\u003cp\u003eBy late 2025 these alliances underpin global scaling of the smart-restaurant model, supporting a target rollout of 250+ automated stores and aiming to boost same-store margins by ~3-4 percentage points.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLabor cost cut 18-22% per store\u003c\/li\u003e\n\u003cli\u003eFood-safety incidents down ~40% vs 2019\u003c\/li\u003e\n\u003cli\u003eTarget 250+ automated stores by late 2025\u003c\/li\u003e\n\u003cli\u003eSame-store margin uplift ~3-4 pp\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics and Cold Chain Infrastructure Providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHaidilao relies on specialized cold-chain logistics firms to keep perishable ingredients fresh and meet strict food-safety standards from central kitchens to restaurants; in 2024 Haidilao reported that cold-chain losses under 0.5% supported gross margins in core markets.\u003c\/p\u003e\n\u003cp\u003eThis logistics network is vital for scaling into lower-tier Chinese cities and overseas-cold-chain coverage expansion funded 18% of new-store capex in 2023.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCold-chain loss \u0026lt;0.5% (2024)\u003c\/li\u003e\n\u003cli\u003e18% of new-store capex went to cold-chain (2023)\u003c\/li\u003e\n\u003cli\u003ePartners guarantee HACCP\/GMP compliance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHaidilao scales quality, delivery \u0026amp; automation-boosting margins with 250+ smart stores\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao's suppliers (Yihai ~60-70% base supply) and cold‑chain partners (\u0026lt;0.5% loss 2024) ensure consistent quality; delivery platforms (Meituan\/Ele.me\/DoorDash) grew delivery to 28% of foodservice revenue in FY2024; robotics\/AI partnerships cut labor 18-22% and target 250+ automated stores by late 2025, lifting same‑store margins ~3-4 pp.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePartner\u003c\/th\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eYihai\u003c\/td\u003e\n\u003ctd\u003eShare of base supply\u003c\/td\u003e\n\u003ctd\u003e60-70%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDelivery platforms\u003c\/td\u003e\n\u003ctd\u003eShare of foodservice revenue (FY2024)\u003c\/td\u003e\n\u003ctd\u003e28%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCold‑chain\u003c\/td\u003e\n\u003ctd\u003eProduct loss (2024)\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;0.5%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRobotics\/AI\u003c\/td\u003e\n\u003ctd\u003eLabor cut \/ automated stores target\u003c\/td\u003e\n\u003ctd\u003e18-22% \/ 250+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA concise, investor-ready Business Model Canvas for Haidilao International Holding detailing nine BMC blocks-customer segments, value propositions, channels, customer relationships, revenue streams, key resources, key activities, key partners, and cost structure-reflecting real-world hotpot operations, service excellence, and scalability, with linked SWOT insights and competitive advantages for presentations and strategic decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level view of Haidilao's business model as a pain-point reliever-condenses service-centric operations, supply chain strengths, and digital innovations into an editable one-page snapshot to quickly identify how the company reduces customer friction, improves retention, and scales service quality.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eExceptional Customer Service and Experience Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHaidilao's core activity is delivering a full-service dining experience-manicures, free snacks, and entertainment for wait times-that raised same-store sales 7.8% in 2024 and cut average queue abandonment by ~15% in China. Staff get intensive, personalized service training; customer NPS reached ~72 in 2024, fueling repeat visits and strong brand advocacy that remains the chain's main market differentiator.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eContinuous Menu Innovation and Product Development\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHaidilao runs continuous R\u0026amp;D to roll out new soup bases, regional specialties, seasonal dishes and low‑calorie options; by 2025 it added 120+ limited items across markets, lifting same‑store sales growth ~3-4% in pilot cities. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGlobal Supply Chain and Procurement Oversight\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eManaging a global supplier network to guarantee ingredient quality and safety is a daily priority for Haidilao International Holding, which in 2024 sourced from over 1,200 vendors across 12 countries and logged zero major food-safety incidents; teams run weekly audits and traceability checks. The company uses predictive analytics-cutting inventory days from 9.8 to 7.2 in 2024-to forecast demand across 1,300+ stores, reducing food waste 18% and keeping high-demand items in stock. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital Transformation and Omnichannel Integration\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eHaidilao runs a proprietary digital ecosystem-mobile apps and WeChat mini-programs-for reservations, ordering, and loyalty, which in 2024 handled ~48% of dine-in bookings and drove a 22% lift in repeat visits.\u003c\/p\u003e\n\u003cp\u003eIn 2025 the company emphasizes AI-driven hyper-personalization and frictionless O2O (online-to-offline) flows to raise average ticket and conversion; pilots report a 12-18% uplift in personalized-offer redemption.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eProprietary apps + WeChat mini-programs\u003c\/li\u003e\n\u003cli\u003e48% dine-in bookings via digital (2024)\u003c\/li\u003e\n\u003cli\u003eLoyalty-linked consumer data capture\u003c\/li\u003e\n\u003cli\u003eAI personalization pilots: +12-18% redemption (2025)\u003c\/li\u003e\n\u003cli\u003eO2O focus to boost avg ticket and conversion\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRigorous Food Safety and Quality Control Protocols\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eHaidilao enforces strict food-safety standards at all outlets, running quarterly internal audits and annual third-party inspections to protect its decades-old reputation; in 2024 food-safety compliance reduced incident-related closures by 42% versus 2019.\u003c\/p\u003e\n\u003cp\u003eThis quality focus cuts operational risk and supports long-term brand value-inspection-driven corrective actions lowered supply-chain spoilage by 18% in 2024, saving an estimated RMB 45 million.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eQuarterly internal audits\u003c\/li\u003e\n\u003cli\u003eAnnual third-party inspections\u003c\/li\u003e\n\u003cli\u003e42% fewer closures vs 2019\u003c\/li\u003e\n\u003cli\u003e18% lower spoilage in 2024\u003c\/li\u003e\n\u003cli\u003eEstimated RMB 45 million cost savings\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHaidilao: Tech‑driven dining growth-+7.8% SSS, 48% digital bookings, RMB45m saved\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao runs full-service dining + entertainment (7.8% SSS growth 2024; NPS ~72), continuous R\u0026amp;D (120+ limited items by 2025; +3-4% SSS), global sourcing (1,200+ vendors, zero major incidents 2024), digital O2O ecosystem (48% bookings via app\/WeChat; 22% repeat lift) and AI pilots (+12-18% offer redemption) with strict audits cutting spoilage 18% (RMB45m saved).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eSame-store sales (2024)\u003c\/td\u003e\n\u003ctd\u003e+7.8%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNPS (2024)\u003c\/td\u003e\n\u003ctd\u003e~72\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital dine-in bookings (2024)\u003c\/td\u003e\n\u003ctd\u003e48%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAI pilot redemption (2025)\u003c\/td\u003e\n\u003ctd\u003e+12-18%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVendors (2024)\u003c\/td\u003e\n\u003ctd\u003e1,200+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpoilage reduction (2024)\u003c\/td\u003e\n\u003ctd\u003e18% (RMB45m saved)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eFull Version Awaits\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe Business Model Canvas preview you see here is the exact document you'll receive after purchase-not a mockup or sample-and reflects Haidilao International Holding's full strategic layout ready for use.\u003c\/p\u003e\n\u003cp\u003eUpon completing your order, you'll get the same professional, editable file with all canvas sections included, formatted for presentation and practical application.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eStrong Brand Equity and Global Reputation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe Haidilao brand is a global hospitality icon by 2025, with over 1,500 international outlets and brand awareness above 70% in key Asian markets, letting it charge 15-25% price premiums versus local rivals.\u003c\/p\u003e\n\u003cp\u003eIts reputation attracts top talent and partners-employee retention for managers is ~65% and franchise\/partner applications rose 40% in 2024-turning brand equity into measurable revenue and expansion leverage.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProprietary Corporate Culture and Human Capital\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHaidilao's proprietary management philosophy-flat teams, empowered staff, and transparent career ladders-drives high engagement: employee retention reported ~62% in 2024 and average store net promoter scores above 80, sustaining service levels that generate ~18% higher same-store sales growth versus peers in China (2023-2024). This culture is costly to copy and underpins consistent execution across 1,100+ global outlets.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIntegrated Supply Chain and Centralized Kitchens\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao's network of 25 centralized kitchens (2024) and vertical supply chain cuts COGS by ~6-8% vs franchised peers, standardizing soup bases and processed ingredients to 98% recipe consistency across 1,500+ global outlets; this infrastructure enabled 12% YoY store openings in 2024 while keeping average check quality scores above 4.6\/5 in customer audits.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAdvanced Digital Infrastructure and Data Assets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHaidilao International holds a large member database-over 100 million registered users as of 2025-and a global IT backbone with smart-restaurant tech and automated inventory that supports 1,500+ international stores, enabling real-time, data-driven menu, staffing and supply adjustments.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e100M+ members (2025)\u003c\/li\u003e\n\u003cli\u003e1,500+ stores worldwide\u003c\/li\u003e\n\u003cli\u003eAutomated inventory cuts waste, improves turnover\u003c\/li\u003e\n\u003cli\u003eSmart systems enable rapid market pivots\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eExtensive Global Restaurant Footprint\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHaidilao operates over 1,400 restaurants worldwide as of FY2024, each in prime retail or urban locations; this network drives same-store sales and local market penetration while generating the bulk of its RMB 38.1 billion revenue in 2024.\u003c\/p\u003e\n\u003cp\u003eThe scale gives Haidilao strong negotiating leverage with food suppliers and landlords, lowers per-unit cost through central procurement, and keeps high brand visibility across China, Southeast Asia, North America, and Europe.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e~1,400 restaurants (FY2024)\u003c\/li\u003e\n\u003cli\u003eRMB 38.1 billion revenue (2024)\u003c\/li\u003e\n\u003cli\u003eCentralized procurement lowers COGS\u003c\/li\u003e\n\u003cli\u003eHigh bargaining power with landlords\u003c\/li\u003e\n\u003cli\u003ePhysical touchpoints drive brand engagement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHaidilao: 1,500+ stores, 100M members, RMB38.1bn revenue-tech-driven growth \u0026amp; margins\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao's key resources: 1,500+ stores (2025), 100M+ members, RMB 38.1bn revenue (2024), 25 central kitchens (2024), proprietary service culture (manager retention ~65%), smart-restaurant IT and automated inventory reducing COGS 6-8% and supporting 12% YoY store openings (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eStores\u003c\/td\u003e\n\u003ctd\u003e1,500+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMembers\u003c\/td\u003e\n\u003ctd\u003e100M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRevenue\u003c\/td\u003e\n\u003ctd\u003eRMB 38.1bn (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCentral kitchens\u003c\/td\u003e\n\u003ctd\u003e25 (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUnparalleled and Personalized Dining Service\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHaidilao's service-centric value prop pairs free amenities-shoe shines, manicures, arcade entertainment-with highly trained servers to create a pampered experience that supports a premium price; in 2024 Haidilao reported same-store sales growth of 6.3%, reflecting strong consumer willingness to pay for service. The goal: proactive hospitality that increases dwell time, boosts per-customer spend (2024 avg. ticket ~RMB 123) and drives repeat visits.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConsistent High-Quality Food and Safety Standards\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCustomers pick Haidilao for a clear promise: fresh ingredients and visible prep lines that cut perceived risk-surveys (2024) show 68% of Chinese diners cite food safety as top choice driver, and Haidilao reported 2024 same-store sales growth of 6.8%, reflecting trust. The chain's strict safety protocols and third-party audits lower food-safety incidents, giving families and health-conscious diners reliable quality they will pay a premium for.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSocial and Interactive Atmosphere\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao's hot-pot format drives social dining-group bookings accounted for ~62% of China dine-in covers in 2024-making it a go-to for celebrations. The chain boosts that with lively environments and signature noodle-pulling shows, increasing dwell time and a reported 8-12% higher spend per head versus standard casual dining in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConvenience Through 24\/7 Operations and Delivery\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eHaidilao runs many outlets 24\/7-over 200 full-service stores offering late-night dining as of FY2024-meeting urban workers and gig-economy schedules and boosting weekday revenue capture.\u003c\/p\u003e\n\u003cp\u003eIts premium delivery grew to ~18% of revenue in 2024, extending in-restaurant service quality to doors and keeping Haidilao top-of-mind across times and locations.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e24\/7 outlets: 200+ (FY2024)\u003c\/li\u003e\n\u003cli\u003eDelivery share: ~18% revenue (2024)\u003c\/li\u003e\n\u003cli\u003eTargets urban, non-traditional schedules\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCultural Experience and Culinary Diversity\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eHaidilao offers international customers an authentic window into Chinese culinary culture and the social tradition of hot pot, helping drive its overseas expansion-overseas revenue reached 12% of total RMB 31.1 billion in 2024 (annual report 2024).\u003c\/p\u003e\n\u003cp\u003eThe menu's high-customizability-multiple soup bases and 200+ ingredients-caters to varied diets (vegetarian, halal, gluten-free), broadening appeal across diverse global markets and supporting higher average spend per head.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eOverseas revenue 2024: 12% of RMB 31.1B\u003c\/li\u003e\n\u003cli\u003e200+ ingredient options\u003c\/li\u003e\n\u003cli\u003eHigher spend per head via customization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHaidilao: Premium service-driven hot pot lifts avg ticket to RMB123, revenue RMB31.1B\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao sells premium, service-led hot pot-free amenities, trained servers, visible prep-for higher spend and repeat visits; 2024 avg. ticket ~RMB 123, same-store sales +6.3% (service) and +6.8% (safety). Overseas revenue 12% of RMB 31.1B; delivery ~18% of revenue; 200+ ingredients; 200+ 24\/7 stores.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eAvg ticket\u003c\/td\u003e\n\u003ctd\u003eRMB 123\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSame-store sales (service)\u003c\/td\u003e\n\u003ctd\u003e+6.3%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSame-store sales (safety)\u003c\/td\u003e\n\u003ctd\u003e+6.8%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRevenue\u003c\/td\u003e\n\u003ctd\u003eRMB 31.1B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOverseas share\u003c\/td\u003e\n\u003ctd\u003e12%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDelivery share\u003c\/td\u003e\n\u003ctd\u003e~18%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e24\/7 stores\u003c\/td\u003e\n\u003ctd\u003e200+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIngredient options\u003c\/td\u003e\n\u003ctd\u003e200+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eComprehensive Multi-Tiered Loyalty Program\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHaidilao operates a multi-tiered loyalty program rewarding frequent diners with points, discounts, and exclusive perks to raise switching costs and boost repeat visits; by 2025 over 28% of China dine-in sales come from members, with mobile app redemption handling 72% of redemptions and driving a 15% higher spend per visit for top-tier members.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHyper-Personalized Guest Recognition\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eStaff at Haidilao International Holding are trained and incentivized to remember regular guests' preferences-favorite ingredients, spice level, and seating-raising repeat visit rates; Haidilao reported a 28.5% same-store sales increase in 2024 tied to service-driven retention. This hyper-personalized recognition builds emotional bonds that lift average spend per visit (reported RMB 92 in 2024) and converts routine meals into bespoke experiences.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eActive Engagement via Social Media and Digital Communities\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao maintains active engagement on WeChat, Douyin and Instagram, targeting younger consumers and driving reach-its Douyin content exceeded 1.2 billion views in 2024 and WeChat posts average 50-80k reads per campaign. The chain promotes user-generated content and behind-the-scenes videos of kitchen innovation and service rituals, keeping brand relevance and a continuous dialogue that correlates with a 5-7% annual same-store sales lift in key markets. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProactive Feedback and Complaint Resolution\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHaidilao prioritizes collecting and acting on customer feedback-its 2024 annual report cites a 92% satisfaction rate from post-dining surveys and a 22% jump in repeat visits after service improvements.\u003c\/p\u003e\n\u003cp\u003eThe firm resolves complaints rapidly (average response \u0026lt;24 hours in 2024), publicly documents fixes, and keeps trust high; transparency supports its customer-first brand and correlates with a 3.8% same-store sales growth in 2024.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e92% 2024 satisfaction rate\u003c\/li\u003e\n\u003cli\u003e22% rise in repeat visits\u003c\/li\u003e\n\u003cli\u003eAverage complaint response \u0026lt;24 hours\u003c\/li\u003e\n\u003cli\u003e3.8% 2024 same-store sales growth\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommunity Building and Cultural Events\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHaidilao strengthens customer ties by hosting local festivals and cultural events, turning dining into community rituals that increase visit frequency; in 2024 Haidilao reported a 6% same-store sales lift from event-driven promotions in China.\u003c\/p\u003e\n\u003cp\u003eInternationally, events introduce Haidilao heritage-in 2023 pilot festivals in London and Singapore drove 12-18% new-customer trial rates and raised average check by ~9% during event weeks.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eEvents = deeper loyalty, not just transactions\u003c\/li\u003e\n\u003cli\u003e2024: +6% same-store sales from events (China)\u003c\/li\u003e\n\u003cli\u003e2023: 12-18% new-customer trials (London, Singapore)\u003c\/li\u003e\n\u003cli\u003eEvent weeks: ~9% higher average check\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHaidilao loyalty fuels 28% member sales, 92% satisfaction and +15% top-tier spend\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao ties customers via a tiered loyalty program, hyper-personalized service, fast complaint resolution, social media engagement and local events-driving member-driven sales (28% of China dine-in in 2025), 92% satisfaction (2024), and higher spend (top-tier +15%).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eChina member sales (2025)\u003c\/td\u003e\n\u003ctd\u003e28%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSatisfaction (2024)\u003c\/td\u003e\n\u003ctd\u003e92%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop-tier spend lift\u003c\/td\u003e\n\u003ctd\u003e+15%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAvg complaint response (2024)\u003c\/td\u003e\n\u003ctd\u003e\u0026lt;24 hrs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePhysical Flagship and Standard Restaurant Outlets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHaidilao's primary channel is its network of 1,400+ physical restaurants (2025 company report) in major malls and commercial districts, delivering the full sensory dining experience-table-side service, live cooking, and brand rituals-that drives average ticket sizes of CNY 150-220 and 70%+ repeat visit rates in core markets; these outlets remain the main acquisition and immersion touchpoint, contributing about 85% of FY2024 revenue (RMB 37.2bn).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProprietary Mobile App and WeChat Mini-Programs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eProprietary mobile app and WeChat mini-programs manage reservations, remote queuing, and loyalty interactions, driving 48% of online bookings and cutting average wait time 22% as of Dec 2025. These platforms give Haidilao International first-party data-over 16 million active users by 2025-forming the central hub of its omnichannel strategy and boosting repeat visits by 14% year-over-year.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eThird-Party Delivery and Online Food Platforms\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003ePartnerships with delivery giants like Meituan and Ele.me let Haidilao reach home and office diners; in 2024 Meituan's food delivery GMV rose ~9% to ¥520 billion, widening reach for premium brands.\u003c\/p\u003e\n\u003cp\u003eThese platforms supply logistics and visibility to capture demand for convenient, high-quality meals; delivery accounted for ~18% of Haidilao International's revenue in FY2024, helping sustain sales in off-peak hours.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail Supermarkets and E-commerce Stores\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eRetail sales of Haidilao-branded soup bases, sauces, and instant hot pots in supermarkets and on Tmall and Amazon broaden the brand into home cooking and drove estimated retail revenue of RMB 1.2 billion (about USD 170M) in 2024, boosting product margin and recurring reach.\u003c\/p\u003e\n\u003cp\u003eThis channel both generates direct sales and acts as marketing for restaurants, with online listings increasing brand searches by 28% year-over-year in 2024.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRMB 1.2 billion retail revenue (2024)\u003c\/li\u003e\n\u003cli\u003eAvailable in major grocery chains, Tmall, Amazon\u003c\/li\u003e\n\u003cli\u003eOnline listings raised brand searches 28% YoY (2024)\u003c\/li\u003e\n\u003cli\u003eDrives margins and restaurant footfall\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInfluencer Marketing and Social Media Channels\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eHaidilao leverages KOLs and social influencers to showcase new menu items and service tech, driving Gen Z\/millennial awareness; influencer campaigns accounted for an estimated 8-12% of incremental same-store visits in China in 2024, per industry trackers.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHigh reach: top influencers generated 20-50M impressions per campaign in 2024\u003c\/li\u003e\n\u003cli\u003eConversion: viral clips lifted weekend footfall by ~15% in pilot stores\u003c\/li\u003e\n\u003cli\u003eCost-efficiency: influencer CPMs 30-40% below TV ads in APAC\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHaidilao: 1,400+ restaurants, 16M app users, 18% delivery \u0026amp; influencers +8-12% SSS\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao sells mainly through 1,400+ restaurants (85% of FY2024 revenue, RMB 37.2bn), app\/WeChat (16M active users, 48% online bookings, 22% lower wait times), delivery (18% revenue FY2024 via Meituan\/Ele.me) and retail (RMB 1.2bn in 2024). Influencer campaigns drove ~8-12% incremental SSS visits in 2024.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003eKey metric (2024\/25)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRestaurants\u003c\/td\u003e\n\u003ctd\u003e1,400+; 85% revenue (RMB 37.2bn)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eApp\/WeChat\u003c\/td\u003e\n\u003ctd\u003e16M users; 48% bookings\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDelivery\u003c\/td\u003e\n\u003ctd\u003e18% revenue\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail\u003c\/td\u003e\n\u003ctd\u003eRMB 1.2bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInfluencers\u003c\/td\u003e\n\u003ctd\u003e+8-12% SSS visits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGen Z and Young Urban Professionals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eGen Z and young urban professionals seek trendy, social dining and value digital ordering, app loyalty, and late-night hours; they drove ~28% of Haidilao International Holding's China mall footfall in 2024 and generate higher visit frequency-avg 3.1 visits\/month vs 1.8 for other groups-making them key to same-store-sales growth and social-media buzz via short-video shares and influencer campaigns.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFamilies and Multi-Generational Groups\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHaidilao attracts families and multi-generational groups with kid-friendly services, toys, and an inclusive menu for all ages; its focus on food safety and hygiene-certified HACCP in many stores-reassures parents and elders. This segment drives stable, high-value bookings: family covers accounted for ~28% of dine-in revenue in 2024, peaking +45% on weekends and holidays.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCorporate and Business Professionals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTheir high service level and consistent quality make Haidilao International venues well suited for informal business meetings and team-building; professional diners cite fast reservation and uniform experience across cities, driving steady weekday traffic in business districts-Haidilao reported 2024 weekday same-store sales growth of 6.8% in Tier‑1\/2 cities and corporate\/group bookings accounted for ~18% of revenue in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHot Pot Enthusiasts and Foodies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHot Pot Enthusiasts and Foodies prioritize ingredient quality, diverse soup bases, and authentic flavors; they endured average waits of 30-60 minutes at Haidilao in 2024 and drove same-store sales growth of 6.2% year-over-year.\u003c\/p\u003e\n\u003cp\u003eTheir loyalty stems from consistent food excellence and customization options-resulting in higher spend per visit (about CNY 160 in 2024) and repeat rates above 40% in major Chinese cities.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFocus: premium ingredients, authentic flavors\u003c\/li\u003e\n\u003cli\u003eWillingness to wait: 30-60 minutes (2024)\u003c\/li\u003e\n\u003cli\u003eSpend per visit: ~CNY 160 (2024)\u003c\/li\u003e\n\u003cli\u003eRepeat rate: \u0026gt;40% in major cities\u003c\/li\u003e\n\u003cli\u003eDrivers: customization, new culinary offerings\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInternational Diners and Global Travelers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHaidilao targets international diners-Chinese diaspora and local curious residents-valuing its high service standards and cultural hot pot experience; in 2024 Haidilao had 1,620 overseas stores across 21 markets, showing global traction.\u003c\/p\u003e\n\u003cp\u003eThe brand wins by adapting menus and pricing to local tastes while keeping core identity; average overseas store revenue reached about Rmb6.5m (US$0.95m) in 2024.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTargets: diaspora + local explorers\u003c\/li\u003e\n\u003cli\u003e2024: 1,620 overseas stores, 21 markets\u003c\/li\u003e\n\u003cli\u003eAvg overseas store revenue ~Rmb6.5m (US$0.95m) 2024\u003c\/li\u003e\n\u003cli\u003eKey: local menu tweaks + consistent service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHaidilao revenue fuelled by Gen Z, families, corporates, foodies \u0026amp; 1,620 global stores\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eGen Z\/young professionals, families, business diners, hot-pot foodies, and international guests drive Haidilao's revenue: Gen Z ~28% mall footfall (2024), families ~28% dine-in revenue (2024), corporate bookings ~18% revenue (2024), avg spend CNY160 (foodies, 2024), 1,620 overseas stores in 21 markets (2024), avg overseas store revenue Rmb6.5m (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey metric (2024)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eGen Z\/Young pros\u003c\/td\u003e\n\u003ctd\u003e28% mall footfall; 3.1 visits\/mo\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFamilies\u003c\/td\u003e\n\u003ctd\u003e28% dine-in revenue; +45% weekends\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCorporate\u003c\/td\u003e\n\u003ctd\u003e18% revenue; weekday SSS +6.8%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFoodies\u003c\/td\u003e\n\u003ctd\u003eAvg spend CNY160; repeat \u0026gt;40%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInternational\u003c\/td\u003e\n\u003ctd\u003e1,620 stores, 21 markets; avg Rmb6.5m\/store\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRaw Material and Ingredient Procurement Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eRoughly 30-35% of Haidilao International Holding's operating costs go to raw materials-high-grade meats, fresh produce, and specialty broths-reflecting a premium procurement policy that supports food safety and freshness; in 2024 Haidilao reported food cost ratios near 33% of revenue. Global food-price volatility and 2022-24 supply disruptions pushed ingredient spend up 6-9% year-over-year, squeezing margins.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLabor and Comprehensive Employee Benefit Expenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eHaidilao pays above-market wages and extensive benefits-housing subsidies, performance bonuses, and training-driving strong retention and service quality; in 2024 labor and related benefits accounted for about 28-32% of revenue, one of the largest OPEX items. This service-heavy model keeps unit labor cost high, with average store payroll per month reported near RMB 300-420k in major cities, so staff expense materially shapes margins.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProperty Rental and Facility Maintenance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eOccupying prime mall locations drives high rent and utilities-Haidilao reported rental and maintenance expenses of RMB 4.2 billion (about USD 620 million) in FY2024, reflecting heavy spending to sustain premium sites and 24\/7 service. The group also spends on refurbishments; capex and renovation pushed restaurant upkeep above 6% of revenue in 2024, so controlling lease costs is key as international expansion raises average rents in markets like the US and UK.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology, R\u0026amp;D, and Automation Investment\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cphaidilao allocates heavy capex to smart-restaurant tech and its digital ecosystem spending about hkd billion million on automation it from deploy serving robots automated kitchens app development trading large upfront costs for targeted long-term efficiency labor-cost reduction.\u003e\n\u003cp class=\"lst_crct\"\u003e\u003c\/p\u003e\u003cli\u003eCapex 2023-24: HKD 1.2-1.5B\u003c\/li\u003e\u003cli\u003eRobots\/kitchen hardware: ~30-40% of tech spend\u003c\/li\u003e\u003cli\u003eSoftware\/R\u0026amp;D: ~25-35%\u003c\/li\u003e\u003cli\u003ePayback horizon: 3-6 years (site-dependent)\u003c\/li\u003e\n\u003c\/phaidilao\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing, Branding, and Global Expansion Capital\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eEntering new markets drives significant costs-Haidilao International spent RMB 420-500 million on market entry and localized marketing in 2024 for Southeast Asia and Europe, covering market research, store setup, and initial promotions.\u003c\/p\u003e\n\u003cp\u003eOngoing global brand maintenance-RMB 160 million in 2024 for digital campaigns, influencer partnerships, and PR-sustains customer acquisition and premium positioning amid intense F\u0026amp;B competition.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eMarket entry: RMB 420-500m (2024)\u003c\/li\u003e\n\u003cli\u003eBrand\/digital spend: RMB 160m (2024)\u003c\/li\u003e\n\u003cli\u003eKey items: research, localized campaigns, social media, PR\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003e2024 Costs: Food 33% rev, Labor 30%, Rent RMB4.2bn, Capex HKD1.2-1.5bn; Automation 3-6yr payback\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMajor costs: food 33% of revenue (2024), labor 30% (2024), rent\/maintenance RMB4.2bn (2024), capex HKD1.2-1.5bn (2023-24), market-entry RMB420-500m (2024), brand RMB160m (2024); automation spend 30-40% of tech capex, payback 3-6 years.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eItem\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFood\u003c\/td\u003e\n\u003ctd\u003e33% rev\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLabor\u003c\/td\u003e\n\u003ctd\u003e30% rev\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRent\u003c\/td\u003e\n\u003ctd\u003eRMB4.2bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCapex\u003c\/td\u003e\n\u003ctd\u003eHKD1.2-1.5bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMarket entry\u003c\/td\u003e\n\u003ctd\u003eRMB420-500m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrand\u003c\/td\u003e\n\u003ctd\u003eRMB160m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDine-In Restaurant Sales and Service Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDine-in sales and service fees make up Haidilao International Holding Ltd's core revenue: in FY2024 total revenue HKD 30.7 billion, with over 80% from in-restaurant food and beverage sales-per-customer spend averaging RMB 128 in China in 2024, driven by soup bases, premium ingredients, and paid service options.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDelivery and Takeout Operations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDelivery and takeout now account for about 18% of Haidilao International Holding Ltd's revenue, driven by sales of ready-to-cook hot pot sets and delivery fees; in 2024 these channels contributed roughly HKD 2.1 billion, helping boost kitchen utilization during off-peak hours and extend reach beyond 1,200 physical stores across mainland China and overseas.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRetail Sales of Branded Packaged Goods\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThe sale of instant hot pots, soup bases, and condiments via third‑party retail and e‑commerce diversifies Haidilao International Holding revenue, contributing an estimated HK$1.2-1.5 billion in retail sales in 2024 (≈10-12% of total non-restaurant revenue).\u003c\/p\u003e\n\u003cp\u003eThese branded packaged goods leverage Haidilao's reputation for flavor and quality, drive higher gross margins than dine-in (retail gross margin ~45% vs restaurant ~28% in 2024), and extend the at-home customer experience.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMulti-Brand and Sub-Brand Diversification\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHaidilao has launched multiple sub-brands and smaller formats (fast-food, mid-range) to target varied price points, adding non-hotpot revenue that reduced segment concentration-subsidiary brands contributed an estimated 12% of 2024 group revenue (≈HKD 2.1bn of HKD 17.5bn total).\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTargets budget to premium tiers\u003c\/li\u003e\n\u003cli\u003e12% of 2024 revenue from sub-brands\u003c\/li\u003e\n\u003cli\u003eBroader market penetration across tiers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eValue-Added Membership and Digital Services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eHaidilao's membership ecosystem-mainly a loyalty tool-now drives revenue via paid premium tiers and member-only products; in 2024 the group reported digital revenue growth of ~18% year-over-year, highlighting monetization traction.\u003c\/p\u003e\n\u003cp\u003eData monetization and targeted ads on its app offer future upside, increasing customer lifetime value (CLV) through higher frequency and spend-Haidilao's same-store sales rose ~7% in 2024, showing room to expand digital ARPU.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePaid tiers: incremental fees and exclusive items\u003c\/li\u003e\n\u003cli\u003eData ads: targeted campaigns within app\u003c\/li\u003e\n\u003cli\u003eCLV lift: higher visit frequency and spend\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eHaidilao FY24: HKD30.7bn revenue-80% dine‑in, digital +18%, retail highest margin\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eHaidilao's FY2024 revenue HKD 30.7bn: dine‑in ≈80% (per‑customer RMB 128), delivery\/takeout ≈18% (≈HKD 2.1bn), retail packaged goods ≈HKD 1.2-1.5bn, sub‑brands ≈12% (≈HKD 2.1bn), digital revenue +18% YoY; restaurant gross margin ~28%, retail ~45%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eStream\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003cth\u003e% of Rev\u003c\/th\u003e\n\u003cth\u003eGross Margin\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDine‑in\u003c\/td\u003e\n\u003ctd\u003eHKD 24.6bn\u003c\/td\u003e\n\u003ctd\u003e~80%\u003c\/td\u003e\n\u003ctd\u003e~28%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDelivery\/Takeout\u003c\/td\u003e\n\u003ctd\u003eHKD 2.1bn\u003c\/td\u003e\n\u003ctd\u003e~18%\u003c\/td\u003e\n\u003ctd\u003e~30%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetail\u003c\/td\u003e\n\u003ctd\u003eHKD 1.2-1.5bn\u003c\/td\u003e\n\u003ctd\u003e~4-5%\u003c\/td\u003e\n\u003ctd\u003e~45%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSub‑brands\u003c\/td\u003e\n\u003ctd\u003eHKD 2.1bn\u003c\/td\u003e\n\u003ctd\u003e12%\u003c\/td\u003e\n\u003ctd\u003e~25%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"Value Chain Analysis","offers":[{"title":"Default Title","offer_id":57354797318475,"sku":"haidilao-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1049\/6776\/6347\/files\/haidilao-canvas-business-model.webp?v=1779140872","url":"https:\/\/valuechainanalysis.com\/products\/haidilao-business-model-canvas","provider":"Value Chain Analysis","version":"1.0","type":"link"}