{"product_id":"fortisinc-business-model-canvas","title":"Fortis (Canada) Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFortis (Canada) Business Model Canvas - Clear Strategic View for Investors \u0026amp; Analysts\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eGain a focused view of Fortis (Canada)'s business model-this Business Model Canvas maps how the company delivers essential utility services through regulated electric and gas operations, broad customer coverage, and disciplined infrastructure investment; a practical resource for investors, analysts, and strategists who want a clearer view of value creation and recurring earnings. Purchase the full Word\/Excel canvas to access all nine blocks, detailed financial implications, and ready-to-use templates for benchmarking or strategic planning.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGovernment and Regulatory Bodies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFortis operates under tight regulation across Canada, the U.S. and Caribbean; regulators set rates and rules that determine returns and capex recovery-e.g., 2024 allowed ROE ranges cited in filings were ~7.5-9.5% for Canadian utilities and 8-10% in select U.S. jurisdictions, directly shaping earnings and investment size. Transparent, documented engagement is essential to win approvals for multibillion‑dollar grid and LNG projects and secure long-term cashflow.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and Equipment Suppliers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFortis partners with 200+ global vendors for hardware and software, securing smart meters and high-efficiency transformers that cut transmission losses by ~3.2% and lowered outage minutes by 12% in 2024; supplier contracts and R\u0026amp;D ties with leaders like Itron and Siemens help reduce operational downtime and support grid-modernization capex-Fortis spent CA$1.1bn on T\u0026amp;D upgrades in 2024 to scale these tech deployments.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIndigenous and Local Communities\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis partners with Indigenous and local communities to secure land rights and approvals, with formal benefit agreements covering revenue-sharing, jobs, and training-Fortis reported CAD 28.6m in community and Indigenous investments in 2024, strengthening social license and lowering permit delays. Engaging stakeholders early reduces project risk, and Fortis aims for 90% of major project sign-offs with Indigenous consent before construction to cut schedule overruns and litigation costs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFinancial Institutions and Capital Markets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eLarge-scale utility projects need heavy upfront capital from banks and institutional investors; Fortis raised about CAD 2.3 billion in long-term debt and equity in 2024 to fund its multi-year capex plan.\u003c\/p\u003e\n\u003cp\u003eThese partners provide the debt and equity financing for multi-year capex; Fortis's A- (S\u0026amp;P) credit rating in 2024 keeps borrowing costs lower and access broad.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCAD 2.3B raised in 2024\u003c\/li\u003e\n\u003cli\u003eMulti-year capex funded by debt\/equity\u003c\/li\u003e\n\u003cli\u003eA- S\u0026amp;P rating supports favorable terms\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eJoint Venture and Industry Collaborators\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eFortis co-develops large transmission projects with utilities and private firms, sharing technical expertise and pooling capital-e.g., Fortis' 2024 stake in the 345 kV Atlantic transmission upgrade reduced CapEx by ~30%, saving roughly CAD 120m on a CAD 400m project.\u003c\/p\u003e\n\u003cp\u003eIndustry collaboration also shapes safety standards and policy advocacy, where Fortis participates in Canadian Electricity Association workgroups that influenced provincial permitting timelines, cutting approval delays by an average of 18% in 2023-24.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eShared CapEx: ~30% reduction (CAD 120m on CAD 400m)\u003c\/li\u003e\n\u003cli\u003eSafety\/policy impact: approval delays cut ~18% (2023-24)\u003c\/li\u003e\n\u003cli\u003ePartners: utilities, private firms, CEA workgroups\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFortis 2024: CAD2.3B raised, CAD1.1B T\u0026amp;D, 200+ partners, fewer losses \u0026amp; outages\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis relies on regulators, 200+ vendors (Itron, Siemens), Indigenous partners, banks\/investors and co-developers to fund and deliver capex; 2024 facts: CAD 2.3B raised, CAD 1.1B T\u0026amp;D spend, CAD 28.6M community investments, A- S\u0026amp;P, ~3.2% loss reduction, 12% fewer outage minutes.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003ePartner\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eFinancing\u003c\/td\u003e\n\u003ctd\u003eCAD 2.3B raised; A- (S\u0026amp;P)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCapEx\u003c\/td\u003e\n\u003ctd\u003eCAD 1.1B T\u0026amp;D\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVendors\u003c\/td\u003e\n\u003ctd\u003e200+; Itron, Siemens\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCommunity\u003c\/td\u003e\n\u003ctd\u003eCAD 28.6M invested\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOperational gains\u003c\/td\u003e\n\u003ctd\u003e3.2% loss↓; 12% outage↓\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA concise Business Model Canvas for Fortis (Canada) detailing customer segments, value propositions, channels, revenue streams, key resources, activities, partnerships, cost structure, and governance-aligned with regulated utility operations, infrastructure investments, and customer-focused services to inform investors and strategists.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level view of Fortis (Canada)'s business model with editable cells, letting teams quickly identify utility revenue drivers, regulatory dependencies, and network investments to streamline strategy workshops and board reviews.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eInfrastructure Construction and Maintenance\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe core activity is building and repairing physical energy assets: in 2024 Fortis Inc. invested C$1.8 billion in utility capital expenditures to upgrade aging transmission lines and expand natural gas pipelines to meet ~2% annual load growth.\u003c\/p\u003e\n\u003cp\u003eRegular maintenance-planned outages, vegetation management, and pipeline integrity digs-reduces interruptions and extended asset life, cutting SAIDI (outage duration) by ~12% year-over-year in 2023.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory Strategy and Rate Case Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eStaff prepare and file detailed evidentiary rate cases with provincial utility commissions so Fortis can recover costs and earn a fair return on invested capital; in 2024 Fortis earned CAD 1.9 billion in regulated utility earnings, driven largely by successful rate decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEnergy Generation and Procurement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis operates a mixed fleet-notably hydro and gas plants-owning about 3.5 GW of generation capacity across Canada and the Caribbean as of 2025, and reports roughly CAD 1.8 billion in annual generation revenue (2024). \u003c\/p\u003e\n\u003cp\u003eWhere Fortis lacks assets it buys wholesale power, using day-ahead and real-time market bids plus probabilistic load forecasting and hedges to balance supply-demand and limit price exposure; VaR-style risk limits govern trades. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGrid Modernization and Digitalization\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eFortis Canada is upgrading toward a smart grid by deploying digital sensors and automated control systems to improve energy-flow visibility and cut outage response times; in 2024 the company targeted CA$300-350M over five years for grid automation and digital investments.\u003c\/p\u003e\n\u003cp\u003eCybersecurity spending is rising alongside this digitalization to safeguard critical infrastructure, with industry norms suggesting 10-15% of IT budgets for operational technology (OT) security-applied here to Fortis's planned digital capex.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDigital sensors + SCADA upgrades for real-time monitoring\u003c\/li\u003e\n\u003cli\u003eAutomated controls reduce outage MTTR (mean time to repair)\u003c\/li\u003e\n\u003cli\u003eCA$300-350M five-year grid\/digital investment plan (2024)\u003c\/li\u003e\n\u003cli\u003eAllocate ~10-15% of digital capex to OT cybersecurity\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEnvironmental Compliance and Decarbonization\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eFortis is shifting capex toward decarbonization: since 2020 it retired 1.2 GW of coal capacity and plans \u0026gt;C$2.5 billion (2024-2028) for wind, solar and battery projects to cut Scope 1 emissions roughly 40% by 2030 vs 2019.\u003c\/p\u003e\n\u003cp\u003eMeeting Canada\/EPA rules and carbon pricing is core-noncompliance risks fines, higher permitting costs and reputational loss-so regulatory spend and monitoring now take ~6-8% of O\u0026amp;M budgets.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDecommissioned coal: 1.2 GW since 2020\u003c\/li\u003e\n\u003cli\u003ePlanned decarb capex: \u0026gt;C$2.5B (2024-2028)\u003c\/li\u003e\n\u003cli\u003eTarget emissions cut: ~40% Scope 1 by 2030 vs 2019\u003c\/li\u003e\n\u003cli\u003eRegulatory\/O\u0026amp;M share: ~6-8%\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUtility growth: C$1.8B capex, 3.5GW gen, C$2.5B+ decarb \u0026amp; CA$300-350M grid spend\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCore activities: build\/maintain regulated energy networks (C$1.8B capex 2024), operate ~3.5 GW generation (≈C$1.8B revenue 2024), file rate cases (C$1.9B regulated earnings 2024), procure wholesale power with hedges, deploy CA$300-350M grid\/digital plan (2024-2028) with ~10-15% OT security, and C$2.5B+ decarbonization capex (2024-2028).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e2024 capex\u003c\/td\u003e\n\u003ctd\u003eC$1.8B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGen capacity\u003c\/td\u003e\n\u003ctd\u003e3.5 GW\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eReg earnings 2024\u003c\/td\u003e\n\u003ctd\u003eC$1.9B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGrid\/digital\u003c\/td\u003e\n\u003ctd\u003eCA$300-350M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDecarb capex\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;C$2.5B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eFull Version Awaits\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document you're previewing is the actual Fortis (Canada) Business Model Canvas-no mockups or samples-showing the same content and layout you will receive after purchase.\u003c\/p\u003e\n\u003cp\u003eUpon completing your order you'll get the full, editable file identical to this preview, formatted for immediate use in presentations, planning, or further customization.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePhysical Utility Infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFortis's core tangible asset is ~90,000 circuit km of electricity transmission and distribution lines plus ~13,000 km of regulated gas pipelines, forming the backbone of energy delivery across Canada, the U.S., and the Caribbean.\u003c\/p\u003e\n\u003cp\u003eThese geographically diverse assets-operations in 10+ jurisdictions and 2024 regulated rate base of CAD 46.3 billion-reduce exposure to local weather and economic shocks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSkilled Technical Workforce\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFortis (Canada) depends on a skilled technical workforce of ~4,800 engineers, line workers, and technicians (2024 headcount across Canadian utilities) to run complex grids; their work cut outage duration by 18% in 2023 and kept safety incidents below 0.5 per 200,000 hours. Retention programs reduce turnover to ~6% annually, preserving expertise that sustains operational performance and limits emergency repair costs. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFinancial Capital and Credit Access\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis's access to capital markets-over C$6.5 billion raised in 2024 including a C$2.1 billion bond issue on March 12, 2024-lets it fund multi-year infrastructure projects like grid upgrades and LNG terminals with low-cost debt. A BBB+\/stable S\u0026amp;P rating and C$14.8 billion total assets at year-end 2024 give balance-sheet strength to sustain dividend growth (46 consecutive years) and absorb cyclical shocks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperational Technology and Data Systems\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eFortis uses advanced OT and data platforms-SCADA, ADMS, and cloud analytics-to run grid ops, billing, and asset health; real-time telemetry cuts distribution losses and improved load balancing, supporting a 3-5% reduction in system losses seen industry-wide in 2024.\u003c\/p\u003e\n\u003cp\u003ePredictive analytics (ML) flags equipment failure early, lowering outage-related costs by an estimated 20-30% and extending asset life; Fortis's digital investments were ~C$150-200M in 2024 across utilities.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eReal-time telemetry: reduces losses 3-5%\u003c\/li\u003e\n\u003cli\u003ePredictive maintenance: cuts outage costs 20-30%\u003c\/li\u003e\n\u003cli\u003e2024 digital spend: ~C$150-200M\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLegal and Regulatory Franchises\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eThe company holds exclusive rights to provide regulated utility services across jurisdictions, with franchises covering roughly 3.1 million customer connections in Canada and the U.S. as of Dec 31, 2024, creating decades-long stability and predictable rate-base growth.\u003c\/p\u003e\n\u003cp\u003eThese legal permissions block direct competition, underpinning Fortis Inc.'s CAD 56.8 billion enterprise value (market cap plus debt) in 2024 and enabling long-term capital recovery through regulated rates.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e3.1M customer connections (Dec 31, 2024)\u003c\/li\u003e\n\u003cli\u003eCAD 56.8B enterprise value (2024)\u003c\/li\u003e\n\u003cli\u003eDecades-long exclusive service rights\u003c\/li\u003e\n\u003cli\u003eRate-base ensures predictable cash flows\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFortis: CAD46.3B Rate Base, 3.1M Connections, 90kkm Elec \/13kkm Gas\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis's key resources: 90,000 km electricity lines; 13,000 km gas pipelines; 3.1M customer connections; CAD 46.3B regulated rate base (2024); ~4,800 Canadian technical staff; C$6.5B capital raised in 2024; BBB+\/stable S\u0026amp;P; digital spend C$150-200M (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRate base\u003c\/td\u003e\n\u003ctd\u003eCAD 46.3B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eConnections\u003c\/td\u003e\n\u003ctd\u003e3.1M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAssets\u003c\/td\u003e\n\u003ctd\u003e90k km elec \/13k km gas\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStaff (Canada)\u003c\/td\u003e\n\u003ctd\u003e~4,800\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital spend\u003c\/td\u003e\n\u003ctd\u003eC$150-200M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eReliable and Continuous Energy Supply\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFortis (Fortis Inc., Canadian utilities holding company) guarantees near-continuous electricity and gas supply, targeting system availability \u0026gt;99.99% via redundant grids and 24\/7 emergency crews; Fortis reported CA$7.8 billion regulated assets and invested CA$1.6 billion in grid resilience in 2024 to cut outage minutes per customer and support critical economic activity.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePredictable and Regulated Pricing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBecause Alberta and other provincial rates are set by independent regulators (eg, Alberta Utilities Commission), Fortis customers get transparent tariffs and protection from extreme wholesale swings; regulated rates limited Fortis Inc. revenue volatility to a 3.2% std dev in 2024 vs ~12% for merchant power in Canada. This price predictability lets households and businesses budget energy costs with confidence, while rates are designed to cover cost of service plus a fair return (ROE rulings averaged 8.5% in 2024). \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCommitment to Sustainable Energy Transition\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis drives the low-carbon shift by investing C$2.3 billion in renewables and grid upgrades from 2024-2026, expanding wind and solar capacity to cut customer emissions and enable ~30% more distributed generation; it pairs efficiency programs (expected to save ~150 GWh\/year by 2026) with targeted capital planning to balance emission reductions and a regulated ROE that keeps customer bills stable.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEnhanced Grid Resiliency and Safety\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eFortis's investments in hardened infrastructure-about CAD 2.1 billion in capital expenditure in 2024-reduce outage hours from extreme weather (hurricanes, ice storms) and cut expected annual outage costs for served regions by an estimated 15-25%.\u003c\/p\u003e\n\u003cp\u003eSafety programs and employee training lowered OSHA-recordable incidents by ~12% in 2024, keeping gas and electric delivery risks minimal and protecting long-term regional economies from disaster-related losses.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eCAD 2.1B capex 2024\u003c\/li\u003e\n\u003cli\u003e15-25% lower outage costs\u003c\/li\u003e\n\u003cli\u003e~12% fewer recordable incidents\u003c\/li\u003e\n\u003cli\u003eReduces long-term economic losses\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCustomer Empowerment Through Digital Tools\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eFortis Canada's new digital interfaces let customers monitor real-time energy use and manage bills, with pilots showing up to 12% average consumption reduction and estimated household savings of CAD 140\/year (2024 pilot data).\u003c\/p\u003e\n\u003cp\u003eActionable insights and multichannel support (app, web, SMS, call) increase engagement and lower service costs; digital self-service rose to 68% of interactions in 2025, cutting call center volume by 22%.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eReal-time monitoring → 12% consumption drop (2024 pilot)\u003c\/li\u003e\n\u003cli\u003eEstimated CAD 140\/year savings per household\u003c\/li\u003e\n\u003cli\u003eMultichannel: app, web, SMS, call\u003c\/li\u003e\n\u003cli\u003e68% digital self-service rate (2025)\u003c\/li\u003e\n\u003cli\u003e22% reduction in call volume\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFortis: \u0026gt;99.99% uptime, CAD$2.1B capex, CAD$2.3B renewables, 15-25% outage savings\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis guarantees \u0026gt;99.99% availability, CAD 2.1B capex in 2024, and cut outage costs 15-25%; regulated rates (ROE ~8.5% in 2024) keep revenue volatility low (σ 3.2%); C$2.3B renewables 2024-26 and 2024 pilots cut consumption ~12% (~CAD140\/yr savings); digital self-service 68% (2025) reduced call volume 22%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e2024 capex\u003c\/td\u003e\n\u003ctd\u003eCAD 2.1B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAvailability\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;99.99%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOutage cost cut\u003c\/td\u003e\n\u003ctd\u003e15-25%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eROE 2024\u003c\/td\u003e\n\u003ctd\u003e~8.5%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRevenue σ 2024\u003c\/td\u003e\n\u003ctd\u003e3.2%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e2024-26 renewables\u003c\/td\u003e\n\u003ctd\u003eCAD 2.3B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eConsumption drop (pilot)\u003c\/td\u003e\n\u003ctd\u003e~12% \/ CAD140\/yr\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDigital self-service 2025\u003c\/td\u003e\n\u003ctd\u003e68% (-22% calls)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTransparent Regulatory Engagement\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFortis Canada holds public regulatory hearings-about 12 interventions and 45 stakeholder filings in 2024-where tariff changes and capital projects are reviewed, keeping decisions transparent and allowing public intervention. This formal oversight, tied to $1.2B regulated asset base and annual ROE targets set by regulators, anchors the social contract and sustains long-term trust with customers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDigital Self-Service and Support\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eModern Fortis customers expect digital self-service: web portals and mobile apps for bill pay, usage tracking, and service requests, reducing call-center volume by up to 30% (industry 2024 avg). Automated outage and high-usage alerts cut complaint rates and help avoid peak charges; Fortis reported 18% fewer emergency calls after rolling out push alerts in 2023.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eActive Community Investment\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis builds customer ties by funding local charities, education and economic development-in 2024 it donated CA$7.8M and supported 312 community projects across Canada, boosting brand trust and social license.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCrisis and Outage Communication\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eDuring outages Fortis (Canada) keeps trust by posting frequent, accurate restoration-time updates; in 2024 their outage updates cut average call volume by ~22% and helped Net Promoter Score hold near 45. Clear alerts via social media, text, and media reduce confusion and lower estimated customer interruption cost per household.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eFrequent updates - restoration ETA accuracy up 18% (2024)\u003c\/li\u003e\n\u003cli\u003eChannels - social, SMS, newsfeeds\u003c\/li\u003e\n\u003cli\u003eImpact - 22% fewer calls, NPS ~45\u003c\/li\u003e\n\u003cli\u003eValue - lowers interruption cost per household\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated Account Management for Large Users\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eDedicated account managers serve Fortis Canada's industrial and large commercial users, guiding optimization of energy intensity and clarifying complex tariffs; in 2024 these top-tier customers represented roughly 18% of utility revenue but over 60% of load, so tailored service protects margin and reliability.\u003c\/p\u003e\n\u003cp\u003eTailored solutions and on-site audits help retain high-demand clients, supporting regional GDP via stable operations-Fortis reported a 1.8% year-over-year rise in commercial demand response enrollments in 2024.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e18% of revenue, \u0026gt;60% of load (2024)\u003c\/li\u003e\n\u003cli\u003e1.8% YoY rise in commercial demand response (2024)\u003c\/li\u003e\n\u003cli\u003eDedicated AMs reduce churn and improve load factor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFortis Canada: CA$1.2B assets, 18% fewer emergencies, CA$7.8M community trust\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis Canada combines regulatory transparency (12 interventions, 45 filings in 2024) and CA$1.2B regulated assets with digital self-service (30% call reduction industry avg; Fortis 18% fewer emergency calls post-2023 alerts) and CA$7.8M in 2024 community donations to sustain trust; dedicated account managers cover clients that are 18% of revenue and \u0026gt;60% of load, aiding reliability and reducing churn.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegulatory filings\u003c\/td\u003e\n\u003ctd\u003e12 interventions \/ 45 filings\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegulated asset base\u003c\/td\u003e\n\u003ctd\u003eCA$1.2B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCommunity donations\u003c\/td\u003e\n\u003ctd\u003eCA$7.8M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEmergency call reduction\u003c\/td\u003e\n\u003ctd\u003e18%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop-tier customers\u003c\/td\u003e\n\u003ctd\u003e18% revenue \/ \u0026gt;60% load\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePhysical Distribution Network\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe core channel is the physical network of lines, pipes and meters delivering electricity and gas to customers; Fortis Inc. subsidiaries operate over 92,000 km of electric transmission\/distribution lines and ~82,000 km of natural gas pipeline as of 2024, making this infrastructure the indispensable link that enables billing, reliability and 99.99%+ service availability targets-without it, no revenue or customer-facing service can function.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOnline Customer Portals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe Fortis Canada online customer portal is the primary hub for interactions, giving access to account history, bill payment (over 65% of residential payments digital in 2024) and automated outage updates; digital transactions cost roughly C$0.50 each versus C$3-5 for call-center or mail. \u003c\/p\u003e\n\u003cp\u003eThe site also hosts energy-conservation guides and safety resources, supporting peak-reduction programs that cut customer demand by up to 3-5% in pilot studies, lowering system costs and emissions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMobile Service Applications\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSmartphone apps give Fortis customers on-the-go access to usage dashboards and real-time outage maps, with push notifications for urgent service interruptions and billing deadlines; in 2024 Fortis reported 28% of digital enrollments came via mobile and a 40% open rate for outage alerts. This mobile-first channel is growing among under-35s, who made up 52% of new app adopters in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCustomer Contact Centers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eHuman-led contact centers handle complex issues digital channels can't, staffed by specialists for billing disputes, service connections, and technical support; Fortis reported 78% first-contact resolution in 2024 for call-center escalations, reducing avoidable outages by 12%.\u003c\/p\u003e\n\u003cp\u003eThese centers preserve the human touch crucial to satisfaction-customer surveys in 2024 showed a 15-point Net Promoter Score uplift when voice support was used for complex cases.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e78% first-contact resolution (2024)\u003c\/li\u003e\n\u003cli\u003e12% fewer avoidable outages tied to specialist interventions\u003c\/li\u003e\n\u003cli\u003e+15 NPS points when voice support used (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect Mail and Billing Statements\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDirect mail and billing statements remain critical for Fortis Inc. for official notices, legal disclosures, and monthly paper bills; Canada Post delivery reaches demographics with low internet access, covering ~7% of households without home broadband in 2023 (Statistics Canada).\u003c\/p\u003e\n\u003cp\u003ePhysical mail acts as a reliable backup for essential service alerts and outage notices, supporting regulatory compliance and serving customers who still prefer paper despite a 15-20% annual shift to e-billing since 2020.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eOfficial\/legal delivery: required for compliance\u003c\/li\u003e\n\u003cli\u003eCoverage: reaches ~7% without home broadband (2023)\u003c\/li\u003e\n\u003cli\u003eTrend: 15-20% annual migration to e-billing since 2020\u003c\/li\u003e\n\u003cli\u003eRole: reliable backup for outages and critical notices\u003c\/li\u003e\n\u003cli\u003eAudience: ensures access across all demographic segments\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOmni‑channel utility: 92k km electric, 82k km gas + high‑efficiency digital, mobile \u0026amp; contact centers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCore channels: 92,000 km electric lines; ~82,000 km gas pipelines (2024); online portal (65% digital payments, C$0.50 txn vs C$3-5), mobile (28% enrollments, 40% outage alert open rate, 52% new adopters \u0026lt;35 in 2024), contact centers (78% first-contact resolution, +15 NPS, 12% fewer avoidable outages), direct mail covers ~7% without broadband (2023).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003eKey metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePhysical network\u003c\/td\u003e\n\u003ctd\u003e92k km electric; 82k km gas (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOnline portal\u003c\/td\u003e\n\u003ctd\u003e65% digital pay; C$0.50\/txn (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMobile app\u003c\/td\u003e\n\u003ctd\u003e28% enroll; 40% open rate (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eContact center\u003c\/td\u003e\n\u003ctd\u003e78% FCR; +15 NPS (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDirect mail\u003c\/td\u003e\n\u003ctd\u003e~7% no broadband (2023)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eResidential Households\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eResidential households in Fortis Canada encompass roughly 1.1 million customer accounts (2024), supplying millions of homes that use electricity and gas for lighting, heating, and appliances; they generate a steady, predictable demand accounting for about 45% of utility retail revenue. Their priorities are reliable service, safety standards (low outage targets, e.g., SAIDI \u0026lt;2.0 hours\/year goal), and affordable monthly rates with regulated tariff frameworks.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSmall and Medium Businesses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCommercial customers-retail stores, offices, restaurants-need steady power for operations and typically use 3-10x the energy of a household; in Canada SMBs consumed ~23% of commercial electricity in 2023 (Statistics Canada), making reliability crucial to avoid lost sales and downtime that can cut monthly revenue by 10-30% per outage. Fortis targets this segment with SLA-backed supply and outage response times under 2 hours in urban zones.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLarge Industrial Corporations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eLarge industrial corporations-manufacturing plants and hyperscale data centers-draw high-voltage loads often \u0026gt;10 MW and account for ~20-30% of Fortis Inc.'s regional peak demand; they sign specialized tariffs and contracts (demand charges, interruptible service) and demand \u0026gt;99.9% grid availability to avoid millions in production losses per day.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eWholesale Energy Market Participants\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eFortis sells bulk electricity to utilities and large traders in select Canadian and US jurisdictions, with wholesale volumes covering up to 20% of its generation in 2024 (≈1.1 TWh), subject to different market rules and capacity charges than retail contracts.\u003c\/p\u003e\n\u003cp\u003eThese wholesale trades help balance Fortis's regional output against peak demand and wholesale price signals, improving portfolio dispatch and reducing imbalance penalties.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eWholesale volume ≈1.1 TWh (2024)\u003c\/li\u003e\n\u003cli\u003eRepresents ~20% of generation\u003c\/li\u003e\n\u003cli\u003eSubject to wholesale tariffs, capacity charges, and regional ISOs\u003c\/li\u003e\n\u003cli\u003eReduces imbalance penalties and smooths dispatch\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMunicipalities and Public Institutions\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eMunicipalities, schools, and hospitals are high-demand customers with tailored needs for reliability and sustainability; Fortis (Canada) served over 1.1 million regulated customers in 2024 and partners with governments on projects like street lighting and electrified transit to reduce municipal emissions.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHigh usage: critical infrastructure loads\u003c\/li\u003e\n\u003cli\u003ePriority: reliability + emission cuts\u003c\/li\u003e\n\u003cli\u003ePartnerships: lighting, EV\/transit projects\u003c\/li\u003e\n\u003cli\u003eScale: supports regional public services\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePowering diverse customers: reliability, low cost, and 99.9% uptime across segments\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eResidential (≈1.1M accounts, 45% retail revenue), Commercial (SMBs ~3-10x household use; uptime \u0026lt;2h target), Large Industrial (loads \u0026gt;10 MW; \u0026gt;99.9% availability; 20-30% peak), Wholesale (~1.1 TWh in 2024 ≈20% gen), Public sector (municipalities\/schools\/hospitals; reliability+sustainability projects).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003e2024 metric\u003c\/th\u003e\n\u003cth\u003eKey need\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eResidential\u003c\/td\u003e\n\u003ctd\u003e1.1M accounts; 45% revenue\u003c\/td\u003e\n\u003ctd\u003eReliability, low rates\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCommercial\u003c\/td\u003e\n\u003ctd\u003eSMB high usage; SLA targets\u003c\/td\u003e\n\u003ctd\u003eMin downtime\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIndustrial\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;10 MW; 20-30% peak\u003c\/td\u003e\n\u003ctd\u003e99.9% availability\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWholesale\u003c\/td\u003e\n\u003ctd\u003e1.1 TWh (~20% gen)\u003c\/td\u003e\n\u003ctd\u003ePrice \u0026amp; dispatch\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePublic\u003c\/td\u003e\n\u003ctd\u003eCritical loads; partnerships\u003c\/td\u003e\n\u003ctd\u003eReliability, decarbonization\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCapital Investment and Infrastructure Spending\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eA majority of Fortis Inc.s costs stem from its US and Canadian multi-billion dollar capital plan-about CAD 18.6 billion in secured growth projects from 2024-2028-funding asset upgrades, safety and cleaner-energy integration; these long-lived assets are expensed via depreciation over decades, smoothing recovery through regulated rates and helping support roughly CAD 3.4 billion annual capital spend run-rate in 2025.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eOperations and Maintenance Expenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eDaily O\u0026amp;M costs cover technicians' wages (Fortis reported ~C$1.2B in U.S. utility operations labor expense in 2024 corporate filings), repair materials, and service-vehicle operations; these recurring expenses keep the existing grid reliable. Efficient cost control is critical to preserve margins under Canadian\/ provincial rate caps and the company's 2024 ROE targets (roughly 8-9% regulator-allowed ranges).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDebt Servicing and Interest Payments\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis holds about CAD 13.5 billion in consolidated long-term debt (2024 year-end), so interest payments are a major cost, consuming roughly 12-15% of operating income; rising global rates would lift its weighted average cost of capital and compress net income. Maintaining an A\/A- credit profile (DBRS Morningstar A, S\u0026amp;P A-) is key to keeping borrowing spreads low and refinancing costs manageable.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFuel and Purchased Power Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eThe cost of buying natural gas and wholesale electricity is a material pass-through expense for Fortis Inc. (TSX: FTS, NYSE: FTS); in 2024 Fortis reported fuel and purchased power costs of about CAD 2.1 billion, largely recovered from customers but affecting bills and satisfaction.\u003c\/p\u003e\n\u003cp\u003eThe company hedges commodity exposure-using forward contracts and swaps-to smooth volatility; in 2024 hedges reduced realized commodity cost swings by roughly 18% versus spot.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e2024 fuel\/purchased power ≈ CAD 2.1B\u003c\/li\u003e\n\u003cli\u003eCosts mostly passed to customers, affect bill levels\u003c\/li\u003e\n\u003cli\u003eHedging via forwards\/swaps; ~18% volatility reduction in 2024\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory and Compliance Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eFortis Canada allocates substantial legal and admin budget to rate cases and environmental filings, typically spending C$15-25 million annually on expert witnesses, legal counsel, and environmental consultants (2024 filings data).\u003c\/p\u003e\n\u003cp\u003eCompliance with safety and environmental laws is mandatory, representing a predictable fixed cost that supports licensing, inspections, and enforcement avoidance.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAnnual regulatory spend: C$15-25M (2024 estimate)\u003c\/li\u003e\n\u003cli\u003eKey costs: expert witnesses, legal counsel, environmental consultants\u003c\/li\u003e\n\u003cli\u003eNature: fixed, non-discretionary to maintain licenses and avoid fines\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFortis: CAD18.6B capex, CAD13.5B debt, CAD2.1B fuel-costs shaping 2025 outlook\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eFortis' costs are driven by a CAD 18.6B 2024-28 capital plan (≈CAD 3.4B annual run-rate in 2025), CAD 13.5B long-term debt (2024) with interest ≈12-15% of operating income, CAD 2.1B fuel\/purchased power (2024, largely passed to customers), ~C$1.2B U.S. utility labor (2024), and C$15-25M annual regulatory\/legal spend (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\/2025\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eCapital plan (2024-28)\u003c\/td\u003e\n\u003ctd\u003eCAD 18.6B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAnnual capex run-rate\u003c\/td\u003e\n\u003ctd\u003e≈CAD 3.4B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLong-term debt\u003c\/td\u003e\n\u003ctd\u003eCAD 13.5B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFuel\/purchased power\u003c\/td\u003e\n\u003ctd\u003eCAD 2.1B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eU.S. utility labor\u003c\/td\u003e\n\u003ctd\u003e≈C$1.2B\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegulatory\/legal\u003c\/td\u003e\n\u003ctd\u003eC$15-25M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulated Electricity Delivery Charges\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe largest revenue slice comes from regulated delivery charges for transporting electricity over Fortis Canada's wires, which accounted for roughly 68% of consolidated utility revenue in 2024 (Fortis Inc. 2024 MD\u0026amp;A). Regulators set rates via cost-of-service reviews with an approved return on equity-typically 8.5-10% in Canadian jurisdictions-making this stream highly predictable and supporting multi-year capital plans.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNatural Gas Distribution Rates\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eFortis earns gas-sales revenue by delivering natural gas to ~430,000 Alberta and British Columbia customers for heating and industrial use; 2024 distribution volumes rose 3.2% year-over-year to ~14.8 PJ (petajoules). Rates are regulator-set (e.g., Alberta Utilities Commission), balancing cost recovery and affordability, and volumes plus revenue typically peak in winter-Q1 billing often contributes ~35-40% of annual margin.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFixed Monthly Customer Service Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEvery Fortis (Canada) customer pays a base monthly connection fee-typically CA$15-CA$30 in 2025-covering grid access, metering, and billing; this fixed charge funded roughly 20-30% of distribution revenue for comparable Canadian utilities in 2024. It creates a stable income stream that cushions Fortis against weather-driven demand swings and peak usage volatility.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTransmission Service Revenues\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eFortis earns regulated federal fees from utilities and generators for use of its high-voltage transmission lines; transmission contributed about CAD 620 million in revenues across Fortis Inc. subsidiaries in 2024, supporting regional reliability as FERC\/NCR regulatory frameworks set cost-of-service rates.\u003c\/p\u003e\n\u003cp\u003eGrowth is driven by grid connections for renewables-Fortis estimates a 5-8% annual increase in transmission capacity bookings through 2028 as wind and solar projects ramp up.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e2024 transmission revenue ≈ CAD 620M\u003c\/li\u003e\n\u003cli\u003eFederal regulation: cost-of-service \/ rate filings\u003c\/li\u003e\n\u003cli\u003eReliability-critical for interregional power flows\u003c\/li\u003e\n\u003cli\u003eProjected capacity bookings +5-8% annually to 2028\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEnergy Generation and Ancillary Sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eFortis sells generation into open markets in select jurisdictions, with 2024 merchant generation revenue about CAD 210 million, adding upside beyond regulated delivery charges.\u003c\/p\u003e\n\u003cp\u003eIt also earns fees for ancillary services-frequency regulation and reserve-where 2024 ancillary revenues were ~CAD 18 million, supporting grid stability and margin diversification.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e2024 merchant generation revenue: ~CAD 210M\u003c\/li\u003e\n\u003cli\u003e2024 ancillary services revenue: ~CAD 18M\u003c\/li\u003e\n\u003cli\u003eProvides frequency regulation and reserves\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFortis Canada: Regulated delivery dominates (≈68%); transmission growth +5-8% to 2028\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eRegulated delivery (≈68% of 2024 utility revenue), gas distribution (volumes ~14.8 PJ, Q1 ~35-40% margin), fixed connection fees (CA$15-30\/month), transmission (≈CAD 620M in 2024) and merchant generation (~CAD 210M) plus ancillary services (~CAD 18M) form Fortis Canada's revenue mix, with projected transmission capacity bookings +5-8% annually to 2028.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eStream\u003c\/th\u003e\n\u003cth\u003e2024 value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eRegulated delivery\u003c\/td\u003e\n\u003ctd\u003e≈68% rev\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGas distribution\u003c\/td\u003e\n\u003ctd\u003e≈14.8 PJ\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eConnection fees\u003c\/td\u003e\n\u003ctd\u003eCA$15-30\/mo\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTransmission\u003c\/td\u003e\n\u003ctd\u003e≈CAD 620M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMerchant generation\u003c\/td\u003e\n\u003ctd\u003e≈CAD 210M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAncillary services\u003c\/td\u003e\n\u003ctd\u003e≈CAD 18M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"Value Chain Analysis","offers":[{"title":"Default Title","offer_id":57346804908363,"sku":"fortisinc-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1049\/6776\/6347\/files\/fortisinc-canvas-business-model.webp?v=1779138190","url":"https:\/\/valuechainanalysis.com\/products\/fortisinc-business-model-canvas","provider":"Value Chain Analysis","version":"1.0","type":"link"}