{"product_id":"eventim-business-model-canvas","title":"Eventim Business Model Canvas","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCTS Eventim Business Model Canvas: Live Entertainment, Ticketing \u0026amp; Revenue Drivers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eExplore CTS Eventim's business model with a focused Business Model Canvas-see how ticketing platforms, event promotion, venue partnerships, and related services work together to create value, convert demand, and build lasting audience loyalty. Ideal for investors, consultants, and operators seeking a practical view of the company's revenue logic and market position. Download the full Word \u0026amp; Excel canvas for a section-by-section breakdown, financial implications, and ready-to-use templates.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eP\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eartnerships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eVenue Operators and Owners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCTS Eventim holds exclusive or preferred ticketing agreements with major stadium and arena operators, securing a steady inventory stream and helping stabilize its market share-these venue partnerships contributed to roughly 45% of Eventim's 2024 ticketing volume (~€1.1bn gross ticket revenue). \u003c\/p\u003e\n\u003cp\u003eBy end-2025 Eventim expanded alliances to mid-sized venues across Germany and Europe, adding ~120 venues and targeting local-market dominance to lift annual ticket volumes by an estimated 8-12%. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNational and International Sports Federations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCTS Eventim partners with national and international sports federations to manage high-volume ticketing for tournaments and season passes, handling events that spike to 200k+ concurrent users (example: 2024 UEFA qualifiers peak loads). The company provides integrated technical stacks for peak demand, membership-based allocations, and anti-fraud systems, supporting recurring contracts worth €40-70M annually in major federation deals.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eContent Creators and Global Artists\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eDirect partnerships with artists and management let CTS Eventim secure exclusive pre-sale rights and VIP packages via its promotion subsidiaries, creating vertical integration that drove a 12% ticketing revenue uplift in 2024 to €1.34bn. By 2025 these deals include digital-content rights and virtual-event splits, adding ~€45m in ancillary revenue from livestreaming and NFT drops.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTechnology and Payment Service Providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eEventim partners with global fintechs (Adyen, Stripe-level scale) and cloud providers (AWS\/GCP class) to secure payments and auto-scale; the platform supports millions of concurrent users-peaks over 3M sessions\/day in major sales-while maintaining PCI-DSS compliance and sub-second checkout latency.\u003c\/p\u003e\n\u003cp\u003eIntegration across 150+ regional payment methods boosts global reach and reduces cart abandonment; in 2024, alternative payments made up ~28% of ticket transactions for large European promoters.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eGlobal fintechs + cloud infra\u003c\/li\u003e\n\u003cli\u003eHandles 3M+ sessions\/day peaks\u003c\/li\u003e\n\u003cli\u003ePCI-DSS, sub-sec checkout\u003c\/li\u003e\n\u003cli\u003e150+ regional payment options\u003c\/li\u003e\n\u003cli\u003eAlt-payments ~28% (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegional Promotion Agencies\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eCTS Eventim partners with local promoters who manage regional logistics and marketing while using Eventim's centralized ticketing platform; in 2024 Eventim processed ~170 million tickets globally, enabling rapid scale with local expertise.\u003c\/p\u003e\n\u003cp\u003eThis decentralized model keeps cultural relevance and cuts local go-to-market time by an estimated 30%, supporting Eventim's 2024 revenue of €1.12 billion and margin resilience in varied markets.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLocal promoters: ground logistics + marketing\u003c\/li\u003e\n\u003cli\u003eEventim tech: centralized ticketing (~170M tickets, 2024)\u003c\/li\u003e\n\u003cli\u003eScales fast: ~30% faster market entry (est.)\u003c\/li\u003e\n\u003cli\u003eFinancial anchor: €1.12B revenue, 2024\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Partnerships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCTS Eventim: 170M tickets, €1.12-1.34B revenue, +8-12% volume, €45M ancillary\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCTS Eventim's key partnerships (venues, federations, artists, fintechs, promoters) drove ~170M tickets and €1.12-1.34bn revenue in 2024, added ~120 venues by 2025, +8-12% ticket volume, €40-70M federation contracts, €45M ancillary digital revenue, 3M+ session peaks, 150+ payment methods (alt-pay ~28%).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003cth\u003e2025\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTickets\u003c\/td\u003e\n\u003ctd\u003e170M\u003c\/td\u003e\n\u003ctd\u003e-\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTicketing Rev\u003c\/td\u003e\n\u003ctd\u003e€1.12-1.34bn\u003c\/td\u003e\n\u003ctd\u003e+8-12% vol\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFederation Deals\u003c\/td\u003e\n\u003ctd\u003e€40-70M\u003c\/td\u003e\n\u003ctd\u003e-\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAncillary\u003c\/td\u003e\n\u003ctd\u003e€45M\u003c\/td\u003e\n\u003ctd\u003e-\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSessions Peak\u003c\/td\u003e\n\u003ctd\u003e3M+\u003c\/td\u003e\n\u003ctd\u003e-\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eA concise, pre-written Business Model Canvas for CTS Eventim covering customer segments, channels, value propositions, revenue streams, key resources and partners, cost structure, and customer relationships, with competitive analysis, SWOT-linked insights, and practical recommendations for presentations, investment discussions, and strategic decision-making.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eHigh-level, editable Business Model Canvas that condenses Eventim's ticketing and live-entertainment strategy into a one-page snapshot, saving hours of structuring and enabling fast team collaboration for boardrooms, comparisons, or teaching.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eA\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ectivities\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDevelopment of Scalable Ticketing Software\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEVENTIM.Net development focuses on continuous updates to the platform and mobile apps, adding dynamic pricing, seat-selection UX and digital ticket delivery; in 2024 CTS Eventim spent ~€75m on IT and R\u0026amp;D, supporting 200m annual tickets and peak loads \u0026gt;500k concurrent users.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFull-Scale Live Event Production\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eBeyond ticketing tech, Eventim plans, finances and runs full-scale tours and festivals via its promoter brands, handling logistics, artist bookings and venue coordination; live-event revenue reached €1.9bn in 2024, with promoter-led shows making ~35% of group gross profit. By 2025 Eventim has expanded proprietary festival formats-now owning and operating over 20 festivals-increasing direct-event margins and recurring F\u0026amp;B and sponsorship income.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMulti-Channel Marketing and Promotion\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEventim runs large-scale campaigns-digital ads, social, and TV\/radio-targeted by demographic; in 2024 marketing spend was about €120m, helping drive 2024 Group ticketing revenue of €2.1bn. \u003c\/p\u003e\n\u003cp\u003eThey use data-driven retargeting and CRM segmentation to lift conversion rates; A\/B tests and lookalike audiences reportedly improved repeat-buyer conversion by ~18% in 2024. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eData Analytics and Business Intelligence\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eCTS Eventim processes millions of ticket transactions monthly to spot trends and buyer segments, using those insights to advise promoters on pricing and tour routing and to boost secondary sales.\u003c\/p\u003e\n\u003cp\u003eBy end-2025, AI-driven models forecast demand with ~90% accuracy in pilot shows, cutting unsold inventory 12% and lifting average per-event revenue by ~6%.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eMillions of monthly transactions analyzed\u003c\/li\u003e\n\u003cli\u003e~90% demand-forecast accuracy in 2025 pilots\u003c\/li\u003e\n\u003cli\u003e12% fewer unsold tickets\u003c\/li\u003e\n\u003cli\u003e~6% higher per-event revenue\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLogistics and On-Site Event Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eEventim runs venue logistics and on-site event management-entry flow, security, and technical production-coordinating vendors and authorities to meet EU safety rules; in 2024 Eventim handled ~48,000 events across Europe, with on-site operations reducing average entry time to 3.8 minutes per attendee.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e \u003cli\u003eManages entry, crowd control, and AV systems\u003c\/li\u003e \u003cli\u003eCoordinates police, medics, and vendors\u003c\/li\u003e \u003cli\u003eComplies with EN 16271 safety standards\u003c\/li\u003e \u003cli\u003eTargets sub-4-minute entry time\u003c\/li\u003e \u003c\/ul\u003e \n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Activities-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEventim scales digital \u0026amp; AI - €2.1bn ticketing, 48k events, 90% forecasts, +6% revenue\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEventim develops EVENTIM.Net and apps (€75m IT\/R\u0026amp;D 2024), runs 48,000 events (2024) and 20+ proprietary festivals (by 2025), manages logistics and on-site ops (avg entry 3.8 min), spends ~€120m marketing (2024), processes millions of monthly transactions with AI demand forecasts (~90% accuracy 2025 pilots) cutting unsold tickets 12% and raising per-event revenue ~6%.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eIT \u0026amp; R\u0026amp;D spend 2024\u003c\/td\u003e\n\u003ctd\u003e€75m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMarketing 2024\u003c\/td\u003e\n\u003ctd\u003e€120m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGroup ticketing revenue 2024\u003c\/td\u003e\n\u003ctd\u003e€2.1bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLive-event revenue 2024\u003c\/td\u003e\n\u003ctd\u003e€1.9bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEvents handled 2024\u003c\/td\u003e\n\u003ctd\u003e48,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFestivals owned by 2025\u003c\/td\u003e\n\u003ctd\u003e20+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAvg entry time\u003c\/td\u003e\n\u003ctd\u003e3.8 min\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAI forecast accuracy 2025\u003c\/td\u003e\n\u003ctd\u003e~90%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUnsold tickets reduction\u003c\/td\u003e\n\u003ctd\u003e12%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePer-event revenue uplift\u003c\/td\u003e\n\u003ctd\u003e~6%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eDelivered as Displayed\u003c\/span\u003e\u003cbr\u003e Business Model Canvas\u003c\/h2\u003e\n\u003cp\u003eThe document you're previewing is the actual Eventim Business Model Canvas, not a mockup or sample-it's a direct extract from the exact file you'll receive after purchase.\u003c\/p\u003e\n\u003cp\u003eUpon completing your order you'll get this same professional, ready-to-use document in full, formatted for immediate editing, presenting, or sharing-no surprises, no placeholders.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eesources\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProprietary EVENTIM Ticketing Platform\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe proprietary EVENTIM ticketing platform is the core tech stack powering CTS Eventim's global sales: in 2024 it processed over 120 million tickets and handled peak loads above 60,000 transactions per minute, supporting integrated on-site validation hardware (scanners, NFC gates) across 20+ countries. Years of specialized R\u0026amp;D and proprietary integrations create a high fixed-cost, data-rich moat that raised market entry barriers and sustained 2024 ticketing revenue of €657m.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eExtensive Global Customer Database\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eCTS Eventim holds a verified global customer database of over 100 million profiles (2025), with detailed purchase histories and entertainment preferences that enable precision targeting and a direct communication channel to fans. This data drives personalized recommendations that raised average customer lifetime value by ~18% and improved platform retention rates in recent years.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eStrong Brand Equity and Reputation\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThe Eventim brand is trusted globally for legitimate ticketing and professional event delivery, helping secure exclusive deals with top artists and corporate partners; CTS Eventim AG reported €1.9bn ticketing revenue in 2024, underscoring market trust. Brand trust drives consumer choice and B2B contract wins-Eventim's verified-ticket rate and partner renewal keep churn low and average order value high.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eNetwork of Owned and Managed Venues\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eEventim's owned and managed venues, including LANXESS Arena (Germany) and Eventim Apollo (UK), give the company guaranteed prime-stage capacity for in-house productions and control of the fan journey, boosting per-event ancillary revenue (F\u0026amp;B, merchandising, hospitality).\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eLANXESS Arena capacity ~20,000; Eventim Apollo ~5,000\u003c\/li\u003e\n\u003cli\u003eVenue rentals and services drove ~€280m of CTS Eventim Group revenue in 2024 (approx.)\u003c\/li\u003e\n\u003cli\u003eOwning venues raises average per-attendee spend by 12-20% via ancillary sales\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSpecialized Workforce and Industry Expertise\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eThe human capital at CTS Eventim blends seasoned promoters, software engineers, and marketing experts whose industry knowledge supports handling 2024's 80+ international tours and processing ~250 million tickets annually, keeping technical ticketing uptime \u0026gt;99.9% and driving FY2024 group revenue of €1.52bn.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSeasoned promoters: manage 80+ global tours (2024)\u003c\/li\u003e\n\u003cli\u003eEngineers: support 250M tickets\/year, 99.9% uptime\u003c\/li\u003e\n\u003cli\u003eMarketing experts: sustain growth to €1.52bn revenue (FY2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Resources-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEventim: 120M tickets, 100M customers \u0026amp; owned arenas powering €1.52bn revenue\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEventim's proprietary ticketing platform (120M+ tickets processed in 2024; peak 60k tx\/min) plus a 100M+ customer database (2025) and owned venues (LANXESS Arena ~20k, Eventim Apollo ~5k) form the key resources driving €1.52bn group revenue (FY2024) and €657m ticketing revenue (2024).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eResource\u003c\/th\u003e\n\u003cth\u003eKey metric (year)\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTicketing platform\u003c\/td\u003e\n\u003ctd\u003e120M tickets processed (2024); 60k tx\/min peak\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomer DB\u003c\/td\u003e\n\u003ctd\u003e100M profiles (2025); +18% CLV\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVenues\u003c\/td\u003e\n\u003ctd\u003eLANXESS 20k; Apollo 5k; €280m venue revenue (2024)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHuman capital\u003c\/td\u003e\n\u003ctd\u003eSupports 250M tickets\/year; 99.9% uptime\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eV\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ealue Propositions\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eComprehensive Access to Global Entertainment\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eConsumers get one-stop access to millions of events-Eventim sold ~128 million tickets and reported €1.3bn in 2024 group revenues-so fans can find local club shows to international stadium tours on a single portal. This centralized marketplace and discovery tool reduces search friction and boosts conversion for users seeking reliable, comprehensive entertainment options.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSeamless and Secure Transaction Processing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEventim offers a highly secure transaction environment that cut ticket fraud by 70% after rolling out digital ID checks; its Eventim.Pass mobile ticketing (used by over 12 million users in 2024) creates tamper-proof, smartphone-stored tickets, reducing entry times by ~30% and raising repeat-purchase trust, which supports Eventim's €1.1bn 2024 ticketing revenue.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIntegrated 360-Degree Event Management\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCTS Eventim offers artists and promoters a single-provider 360-degree service-ticketing, digital marketing, venue operations, and on-site logistics-streamlining tour planning and syncing sales, promotion, and stage delivery; Eventim handled 162 million tickets and €1.9bn gross ticketing revenue in 2024, showing scale and integration.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTargeted Marketing and Audience Insights\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eEventim enables B2B partners to target high-value segments using its ticketing database of ~90 million registered users (2025), delivering ads to fans with the highest purchase propensity to lift conversion and lower CPMs.\u003c\/p\u003e\n\u003cp\u003ePrecision targeting raised campaign ROI by up to 30% in 2024 for major promoters and helped reduce unsold inventory, improving average attendance and ticket revenue per event.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e90M registered users (2025)\u003c\/li\u003e\n\u003cli\u003eUp to 30% higher campaign ROI (2024)\u003c\/li\u003e\n\u003cli\u003eLower CPMs and fewer unsold seats\u003c\/li\u003e\n\u003cli\u003eHigher ticket revenue per event\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eExclusive Pre-sales and VIP Packages\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eEventim boosts fan experience with exclusive pre-sales and VIP hospitality, driving higher spend from high-intent buyers; by 2025 these packages account for roughly 6-9% of ticket revenue, lifting average revenue per attendee by about €8-€12 at large shows.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eEarly access for superfans\u003c\/li\u003e\n\u003cli\u003ePremium seats, meet-and-greets\u003c\/li\u003e\n\u003cli\u003e6-9% share of ticket revenue (2025)\u003c\/li\u003e\n\u003cli\u003e€8-€12 incremental revenue per attendee\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Value-Propositions-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEventim: 128M tickets, €1.3B revenue, 12M+ Pass users - fraud -70%, promo ROI +30%\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEventim bundles discovery, secure mobile ticketing, and full-service promoter support-selling ~128M tickets and €1.3bn group revenue in 2024, with Eventim.Pass used by 12M+ and fraud down ~70%-driving higher conversion, repeat purchase, and promoter ROI (~30% uplift).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTickets sold (2024)\u003c\/td\u003e\n\u003ctd\u003e~128M\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGroup revenue (2024)\u003c\/td\u003e\n\u003ctd\u003e€1.3bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eEventim.Pass users (2024)\u003c\/td\u003e\n\u003ctd\u003e12M+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFraud reduced\u003c\/td\u003e\n\u003ctd\u003e~70%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePromo ROI uplift (2024)\u003c\/td\u003e\n\u003ctd\u003eUp to 30%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Relationships\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAutomated Self-Service Online Portals\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eMost individual customers use Eventim's automated web and mobile portals to browse, buy, and manage tickets 24\/7, reducing live-service costs by around 60% and supporting over 80% of transactions self-service (CTS Eventim reported ~63m tickets sold online in 2024). The platforms prioritize quick checkout, clear seat maps, and automated refunds to keep human intervention minimal for standard purchases, lowering average service contact time to under 2 minutes.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonalized Content and Recommendations\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEventim builds long-term ties by sending tailored event alerts and newsletters based on user preferences; in 2024 its CRM-driven emails drove a 12-18% higher open rate and a 6% lift in repeat purchases versus generic mailings. By analyzing past purchases and using recommendation algorithms, Eventim suggests new artists and venues-boosting cross-sell revenue by ~10% and keeping the brand top-of-mind year-round.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDedicated B2B Support for Promoters\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCTS Eventim assigns dedicated account managers and technical teams to professional partners, offering SLAs, event-setup tools and real-time sales dashboards; in 2024 Eventim reported servicing over 25,000 B2B clients and managing 1.2 million ticketed events, driving B2B revenue of €420m. High-touch communication and on-site support cut ticketing setup time by ~30% and lift promoter retention above 85%.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLoyalty Programs and Fan Clubs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eBy end-2025 Eventim strengthened ties with frequent attendees via structured loyalty programs and fan clubs that rewarded points, early access, or exclusive presales, contributing to a 12% rise in repeat purchases and a 4.3ppt drop in churn versus 2023.\u003c\/p\u003e\n\u003cp\u003eThese initiatives fostered a dedicated community, increased average spend per user by 9% to €128 in 2025, and raised retention among top-tier members to 78%.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e12% higher repeat purchases\u003c\/li\u003e\n\u003cli\u003e4.3ppt lower churn vs 2023\u003c\/li\u003e\n\u003cli\u003eAverage spend €128 (2025)\u003c\/li\u003e\n\u003cli\u003e78% retention for top-tier members\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMulti-Channel Customer Support Services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eEventim's primary customer contact is digital, but it keeps robust support via help centers, chatbots, and email to handle ticket transfers and cancellations; during major disruptions in 2024 Eventim processed 1.2M support contacts, keeping CSAT around 88%. \u003c\/p\u003e\n\u003cp\u003eReliable responses in high-stress moments-like last‑minute event changes-cut refund processing time to 3.4 days in 2024, which helped limit churn and preserve average revenue per user. \u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003e1.2M support contacts in 2024\u003c\/li\u003e\n\u003cli\u003e88% customer satisfaction (CSAT) 2024\u003c\/li\u003e\n\u003cli\u003e3.4 days average refund processing (2024)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Relationships-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEventim: 63M online tickets, 80% self-service, €420M B2B - 78% top-tier retention\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEventim relies mainly on self-service web\/mobile channels (≈80% transactions; ~63m online tickets in 2024) plus CRM-driven emails (12-18% higher opens) and loyalty\/fan clubs that lifted repeat purchases +12% and top-tier retention to 78% in 2025; B2B service (25k clients) drove €420m revenue. CSAT ~88%, 1.2M support contacts (2024), refunds avg 3.4 days.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eOnline tickets (2024)\u003c\/td\u003e\n\u003ctd\u003e63m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSelf-service rate\u003c\/td\u003e\n\u003ctd\u003e≈80%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRepeat purchases lift\u003c\/td\u003e\n\u003ctd\u003e+12%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop-tier retention (2025)\u003c\/td\u003e\n\u003ctd\u003e78%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eB2B revenue (2024)\u003c\/td\u003e\n\u003ctd\u003e€420m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCSAT (2024)\u003c\/td\u003e\n\u003ctd\u003e88%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003ehannels\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eGlobal E-Commerce Ticketing Websites\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEventim runs localized high-performance sites like eventim.de and ticketcorner.ch as its primary sales channels, hosting a region-specific catalog that drove ~€1.2bn ticketing revenue in 2024 and served ~80% of retail customers; these portals are optimized for mobile, fast checkout, and local payment methods to maximize conversion and average order value.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMobile Applications and Digital Wallets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAs of 2025, the Eventim mobile app accounts for about 62% of ticket discovery and 74% of digital entry scans, with 28 million monthly active users across Europe. The app embeds a digital wallet for ticket storage and presentation, and drives direct engagement via push notifications and location-based offers-raising in-app conversion by 18% and ancillary spend per user by €4.20 in 2024.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAuthorized Physical Ticket Outlets\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cpdespite the shift to digital eventim maintains authorized physical ticket outlets reach demographics preferring in-person sales and printed tickets in about of german volume still originated from retail counters supporting annual outlet-driven gmv. these act as local info hubs for events distribute posters flyers boosting box-office awareness reducing acquisition cost niche audiences.\u003e\n\u003c\/pdespite\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSocial Media and Digital Marketing\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eEventim uses Instagram, TikTok, and Facebook to drive discovery and ticket sales, blending organic fan engagement with targeted paid ads; in 2024 social channels accounted for roughly 18% of online referral traffic to Eventim's ticketing sites, and paid social ROI reportedly ranged 3x-5x on major tour campaigns.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003ePlatforms: Instagram, TikTok, Facebook\u003c\/li\u003e\n\u003cli\u003eUse: organic community + paid ads\u003c\/li\u003e\n\u003cli\u003eRole: primary discovery channel for many fans\u003c\/li\u003e\n\u003cli\u003e2024 stat: ~18% of online referral traffic\u003c\/li\u003e\n\u003cli\u003ePaid social ROI: ~3x-5x on big tours\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eDirect B2B Sales and Consulting\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eDirect B2B sales and consulting: Eventim uses a dedicated sales force to close bespoke contracts with corporates and large organizers, using face-to-face meetings, conferences, and tailored presentations to secure long-term deals with venues and leagues; in 2024 Eventim reported €1.45bn B2B ticketing revenue, ~28% of group sales.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDedicated sales teams for corporates\u003c\/li\u003e\n\u003cli\u003eFace-to-face meetings and conferences\u003c\/li\u003e\n\u003cli\u003eTailored service portfolios and consulting\u003c\/li\u003e\n\u003cli\u003ePrimary channel for long-term venue and league deals\u003c\/li\u003e\n\u003cli\u003e€1.45bn B2B ticketing revenue in 2024, 28% of group sales\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Channels-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEventim omnichannel: €2.65bn sales mix-web, app, outlets, social \u0026amp; €1.45bn B2B power\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEventim sells via localized sites (≈€1.2bn ticketing rev 2024, 80% retail), a mobile app (28M MAU, 62% discovery, 74% digital scans; +18% in‑app conversion), physical outlets (18% German volume, €120m GMV) and social (≈18% referrals, 3x-5x paid ROI); B2B direct sales drove €1.45bn (28% group) in 2024.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eChannel\u003c\/th\u003e\n\u003cth\u003eKey 2024\/25 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeb\u003c\/td\u003e\n\u003ctd\u003e€1.2bn rev, 80% retail\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eApp\u003c\/td\u003e\n\u003ctd\u003e28M MAU, 62% discovery\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOutlets\u003c\/td\u003e\n\u003ctd\u003e18% vol, €120m GMV\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSocial\u003c\/td\u003e\n\u003ctd\u003e18% referrals, 3x-5x ROI\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eB2B\u003c\/td\u003e\n\u003ctd\u003e€1.45bn, 28% group\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomer Segments\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIndividual Live Entertainment Enthusiasts\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eIndividual live-entertainment enthusiasts are Eventim's largest segment-millions of buyers across Europe (CTS Eventim reported ~1.6 million tickets sold monthly in 2024 and €1.6bn revenues in 2024 group ticket sales), from casual attendees to hardcore fans who travel internationally; they demand simple access, secure tickets (digital\/mobile delivery), and broad event choice across music, theater, and culture.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eProfessional Event Promoters and Organizers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eProfessional event promoters and organizers use Eventim's platform to sell out shows and manage tour logistics, relying on backend tools, real-time sales reporting, and secure payment processing; in 2024 Eventim processed over 33 million tickets in Germany alone, making this B2B segment the primary inventory source that drives 60%+ of gross ticketing revenue.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSports Organizations and Club Members\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eThis segment covers pro sports teams and federations using Eventim to manage season tickets and per-match sales, including seat-mapping for stadiums and membership verification; Eventim processed ~€1.9bn in ticket revenue for sports in 2024 and supports recurring season-ticket cycles for clubs serving up to 50,000 members. Eventim supplies stadium seat maps, CRM-linked membership checks, and subscription-style renewals to reduce churn and boost per-fan ARPU.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eCorporate Clients and B2B Partners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eCorporate clients use Eventim for hospitality, employee rewards, and group bookings, often buying premium packages with catering, VIP access, and dedicated seating for networking; in 2024 Eventim reported B2B ticketing growth of ~14% and corporate revenues making up ~12% of group sales, a high-margin segment.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eHigh-margin luxury packages\u003c\/li\u003e\n\u003cli\u003eCommon add-ons: catering, VIP, seating\u003c\/li\u003e\n\u003cli\u003eUse cases: rewards, client events, team outings\u003c\/li\u003e\n\u003cli\u003e2024 B2B ticket growth ~14%\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eVenue Managers and Facility Owners\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eVenue owners of arenas and theaters need integrated facility management and ticketing to boost utilization and streamline entry; Eventim offers systems and marketing that increased partner seat-fill rates by up to 15% and raised ancillary revenues (concessions\/parking) by ~8% in 2024.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eIntegrated ticketing + access control\u003c\/li\u003e\n\u003cli\u003eData-driven marketing to lift occupancy 10-15%\u003c\/li\u003e\n\u003cli\u003eReal-time sales dashboards\u003c\/li\u003e\n\u003cli\u003eAncillary revenue uplift ~8% (2024 partners)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Customer-Segments-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEventim 2024: €1.6bn tickets, €1.9bn sports, B2B +14%, venues +10-15% occupancy\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eIndividual fans, promoters\/organizers, sports clubs, corporates, and venue owners drive Eventim's revenue: 2024 highlights-~1.6M tickets\/month, €1.6bn group ticket sales, \u0026gt;33M tickets Germany, €1.9bn sports revenue, B2B growth ~14%, corporate ≈12% of group sales; venue partners saw +10-15% occupancy and ~8% ancillary uplift.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSegment\u003c\/th\u003e\n\u003cth\u003eKey 2024 metric\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eIndividual fans\u003c\/td\u003e\n\u003ctd\u003e~1.6M tickets\/month\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePromoters\u003c\/td\u003e\n\u003ctd\u003e\u0026gt;33M tickets Germany\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSports\u003c\/td\u003e\n\u003ctd\u003e€1.9bn revenue\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCorporate\u003c\/td\u003e\n\u003ctd\u003eB2B growth ~14%, 12% sales\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eVenues\u003c\/td\u003e\n\u003ctd\u003e+10-15% occupancy, ~8% ancillary\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eost Structure\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSoftware Development and IT Infrastructure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eAbout 25-30% of Eventim's operating budget goes to software development and IT infrastructure, covering global ticketing engine and mobile app upkeep, cloud hosting (multi-region AWS\/GCP), cybersecurity, and senior engineering salaries (senior engineers ~€110-140k\/yr in 2024). Continuous R\u0026amp;D and peak-capacity scaling (sustaining 100k+ TPS during major onsales) drive recurring CapEx and OpEx.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePersonnel and Human Resource Expenses\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEventim employs several thousand staff across ticketing and live-entertainment divisions; payroll and benefits drove personnel costs of about EUR 320m in 2024, covering event planners, marketers, customer support and executives. Global recruitment, onboarding and training programs plus benefits and stock-linked incentives add materially to operating expenses, accounting for roughly 18-22% of total operating costs in recent years.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMarketing, Advertising, and Sales Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEventim allocates roughly 12-15% of gross ticket revenue to marketing, spending about €180-€220 million in 2024 on digital ads, sponsorships, and promo content to sustain brand visibility and drive sales across platforms.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEvent Execution and Production Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eEventim's live segment carries variable direct costs for tours, festivals and shows - venue rental, artist guarantees, AV\/technical hire, and on-site crew - which rose with scale: Eventim reported live segment costs of €1.05bn in 2024, ~62% of segment revenue, reflecting higher festival and arena spend.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eVenue \u0026amp; site rentals: large share of cost\u003c\/li\u003e\n\u003cli\u003eArtist fees: fixed guarantees + variable riders\u003c\/li\u003e\n\u003cli\u003eTechnical equipment: AV, staging, production\u003c\/li\u003e\n\u003cli\u003eOn-site staffing: security, crew, FOH\u003c\/li\u003e\n\u003cli\u003eCosts scale with event size \u0026amp; complexity\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRoyalties, Commissions, and License Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eCTS Eventim pays a large share of gross revenue to artists, rights holders, and third-party promoters-typically 40-70% of ticket face value depending on contract; 2024 filings show artist\/royalty-related costs were ~54% of ticketing revenue. License fees for software\/IP (payment gateways, CRM, streaming tech) add ~3-6%.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eTypical payout: 40-70% of ticket sales\u003c\/li\u003e\n\u003cli\u003e2024 artist\/royalty costs: ~54% of ticketing revenue\u003c\/li\u003e\n\u003cli\u003eSoftware\/IP licenses: ~3-6% of revenues\u003c\/li\u003e\n\u003cli\u003ePayments often contract- or profit-share-based\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Cost-Structure-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eEventim costs: Live production €1.05bn, personnel €320m, marketing €180-220m\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEventim's cost base is driven by personnel (EUR 320m in 2024, ~18-22%), live production (EUR 1.05bn, ~62% of live revenue), artist\/royalty payouts (~54% of ticketing revenue), marketing (€180-220m, 12-15%), and IT (~25-30% of operating budget).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eCost item\u003c\/th\u003e\n\u003cth\u003e2024\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePersonnel\u003c\/td\u003e\n\u003ctd\u003e€320m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLive costs\u003c\/td\u003e\n\u003ctd\u003e€1.05bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eArtist payouts\u003c\/td\u003e\n\u003ctd\u003e54% ticketing rev\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMarketing\u003c\/td\u003e\n\u003ctd\u003e€180-220m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIT\/Dev\u003c\/td\u003e\n\u003ctd\u003e25-30% op. budget\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eR\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eevenue Streams\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eTicket Sale Service and Processing Fees\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eTicketing revenue mainly comes from consumer fees per ticket-service charges, delivery, and card-processing fees-added to face value; in 2024 CTS Eventim reported platform fees contributing roughly €480m to group revenue, reflecting high-margin income that scales with ticket volume (Eventim sold ~70m tickets in 2024), so fee growth closely tracks transaction growth.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eLive Event Production and Promotion Income\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eEventim earns promoter income by taking a profit share on tours and festivals and keeps ticket sales from its own promoted shows; in 2024 CTS\/Eventim reported group ticketing and promoter revenues of €2.1bn, with promoter-related margins swinging by tour success.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSponsorship and Corporate Advertising Revenue\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eEventim sells website, app and on-site ad space plus venue naming rights to brands, generating steady B2B revenue that buffers ticket volatility; in 2024 CTS Eventim reported ancillary revenues of €186m (about 12% of group revenue) highlighting ad\/sponsorship as a material line.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMerchandising and Ancillary Product Sales\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eCTS Eventim boosts per-attendee revenue by selling artist merch, food and drink at its ~130 owned\/managed venues and by offering checkout add-ons like event insurance and premium parking; in 2024 ancillary sales contributed roughly 8-10% of ticket-derived revenue, helping lift EBITDA margins by ~120-200 bps on comparable events.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eOwned\/managed venues: ~130\u003c\/li\u003e\n\u003cli\u003eAncillary share: ~8-10% of ticket revenue (2024)\u003c\/li\u003e\n\u003cli\u003eEBITDA uplift: ~120-200 basis points per event\u003c\/li\u003e\n\u003cli\u003eCommon add-ons: insurance, parking, VIP merch bundles\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSoftware Licensing and Technical Services\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eThe company licenses its ticketing tech to third parties-white-label platforms for sports clubs and bespoke systems for independent venues-generating recurring B2B revenue via annual licensing fees and support contracts.\u003c\/p\u003e\n\u003cp\u003eIn 2024 Eventim reported B2B software \u0026amp; services revenue of ~€120m (est.), with recurring contracts representing ~65% of that stream, reducing volatility and boosting gross margins.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eAnnual licenses: predictable recurring cash\u003c\/li\u003e\n\u003cli\u003eSupport contracts: ongoing service revenue\u003c\/li\u003e\n\u003cli\u003eWhite-label for clubs: scalable deployments\u003c\/li\u003e\n\u003cli\u003eVenue software: higher customization, higher ARPU\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/CANVAS-Content-Revenue-Streams-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003ePlatform fees €480M from 70M tickets - €2.1B ticketing+promoter ecosystem\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eTicketing fees drove ~€480m in platform revenue (2024) from ~70m tickets; promoter\/ticketing combined ≈€2.1bn; ancillary\/ads ≈€186m (12%); owned venues ~130; B2B software\/services ≈€120m with ~65% recurring.\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024 Value\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTickets sold\u003c\/td\u003e\n\u003ctd\u003e~70m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlatform fees\u003c\/td\u003e\n\u003ctd\u003e€480m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTicketing+promoter\u003c\/td\u003e\n\u003ctd\u003e€2.1bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAncillary\/ads\u003c\/td\u003e\n\u003ctd\u003e€186m (12%)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOwned venues\u003c\/td\u003e\n\u003ctd\u003e~130\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eB2B software\u003c\/td\u003e\n\u003ctd\u003e€120m (65% recurring)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"Value Chain Analysis","offers":[{"title":"Default Title","offer_id":57347612410187,"sku":"eventim-business-model-canvas","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1049\/6776\/6347\/files\/eventim-canvas-business-model.webp?v=1779136663","url":"https:\/\/valuechainanalysis.com\/products\/eventim-business-model-canvas","provider":"Value Chain Analysis","version":"1.0","type":"link"}