Bank Of Ireland Group Business Model Canvas
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Bank of Ireland: Business Model Canvas for Investors & Strategists
Explore the strategic logic behind Bank of Ireland Group's business model-our detailed Business Model Canvas maps how the group delivers value, manages risk, and drives returns across retail banking, corporate banking, and wealth management.
Designed for investors, consultants, and strategists, the downloadable Canvas (Word & Excel) provides nine structured building blocks, market insights, and practical takeaways to support analysis, benchmarking, and informed decision-making.
Partnerships
An Post Strategic Alliance
The Bank of Ireland Group partners with An Post to offer over-the-counter banking at c.900 post office locations, preserving access in rural Ireland after the bank cut 70+ branches since 2015; this network handles cash deposits/withdrawals for roughly 12% of retail transactions in branch-reduced areas and sustains the bank's community footprint and cash services for older and cash-reliant customers.
Davy Wealth Management Integration
Following Bank of Ireland's 2021 acquisition of Davy, the group now routes high-net-worth clients into Davy's wealth arm, boosting Group AUM by c.€9.5bn and lifting Irish brokerage market share to about 30% as of H2 2025, enabling integrated private banking-to-capital-markets solutions for corporate and UHNW clients.
Fintech and Technology Providers
Bank of Ireland partners with fintechs and software developers to speed digital transformation, improving its mobile app (over 1.2m active users in 2024) and migrating services to cloud platforms to cut IT costs by an estimated 15% annually.
These alliances also bolster cyber defenses-Bank of Ireland reported a 30% rise in security investments to €85m in 2024-helping it compete with European neo-banks on UX, speed, and resilience.
Regulatory and Government Bodies
The group works closely with the Central Bank of Ireland and European regulators-like the European Central Bank and EBA-to meet capital ratios (CET1 14.1% at Q4 2025 target) and evolving ESG reporting standards, reducing regulatory risk and compliance costs.
Transparent dialogue preserves Bank of Ireland's license and reputation, critical to foreign investor flows (€5.4bn net foreign deposits 2024) and access to ECB funding facilities.
- Regular supervision by Central Bank of Ireland and ECB
- CET1 capital target ~14.1%
- ESG reporting alignment with EBA/CSRD
- €5.4bn net foreign deposits (2024)
- Maintains access to ECB funding
Mortgage and Insurance Intermediaries
- ~42% of new residential mortgages via brokers (2024)
- ~35% of protection sales via intermediaries (2024)
- 6% YoY referral volume growth (2024)
- Focus: partner programs, co – branding, commission alignment
Bank of Ireland: partnership-led growth-distribution, cost cuts, security & funding
Bank of Ireland relies on partnerships-An Post (c.900 outlets), Davy (added €9.5bn AUM), fintechs (1.2m app users), brokers/insurers (~42% mortgages, ~35% protection) and regulators (CET1 ~14.1%)-to extend distribution, cut IT costs (~15%), bolster security (€85m spend 2024) and ensure funding (€5.4bn net foreign deposits 2024).
| Partner | Key stat (2024/25) |
|---|---|
| An Post | c.900 outlets |
| Davy | €9.5bn AUM |
| Fintechs | 1.2m app users; IT cost -15% |
| Brokers/Insurers | 42% mortgages; 35% protection |
| Security spend | €85m (2024) |
| Funding/regulators | €5.4bn net foreign deposits; CET1 ~14.1% |
What is included in the product
Detailed Word Document
A concise, pre-written Business Model Canvas for Bank of Ireland Group detailing customer segments, channels, value propositions, key activities, resources, partners, cost structure, and revenue streams aligned with its retail, SME, and corporate banking strategy.
Customizable Excel Spreadsheet
High-level, editable Business Model Canvas for Bank of Ireland Group that condenses strategy into a one-page snapshot-ideal for boardrooms, quick comparisons, and collaborative adaptation to save hours on formatting and align teams fast.
Activities
Credit and Loan Underwriting
Credit and Loan Underwriting: Bank of Ireland assesses and distributes credit to retail and corporate borrowers, using data analytics and credit scoring to price loans; as of H2 2025 the group reported net loans of €51.3bn and a 0.6% stage 3 (non-performing) ratio, reflecting tight underwriting and risk-based pricing across Irish and UK portfolios.
Digital Platform Development
Bank of Ireland invests continuously in digital infrastructure-15% of 2024 IT spend went to mobile and cloud platforms-to deliver mobile-first banking with self-service tools, automated loan decisions (cutting SME approval times by ~40% in 2023) and PCI-compliant payment rails, creating a frictionless UX that minimizes manual handling and paper-based processes.
Risk Management and Compliance
Customer Relationship Management
The bank actively manages a diverse client base to boost loyalty and cross-sell, using personalized marketing, SME financial health checks, and dedicated vulnerable-customer support; Bank of Ireland reported 2024 retail customer balances of €93.4bn and 1.9m personal customers, targeting higher lifetime value via integrated services.
- Personalized campaigns-digital targeting to 1.9m customers
- SME checks-proactive reviews for ~100k business customers
- Vulnerable support-specialist teams and tailored repayment plans
- Goal-increase cross-sell and lifetime value, lifting fee income and retention
Wealth and Asset Management
The group manages investment portfolios and financial planning for affluent individuals and institutions, overseeing €33bn in assets under management (AUM) at year-end 2024 and administering pension funds and collective investment vehicles.
Through Davy, Bank of Ireland provides capital markets, M&A and advisory services, backed by 2024 deal advisory revenues of ~€60m and ongoing market research and asset-allocation frameworks.
- €33bn AUM (2024)
- €60m Davy advisory revenue (2024)
- Pension funds & investment vehicle administration
- Market research & asset allocation
Strong capital, digital-led lending & €93.4bn deposits - 1.9m customers, €33bn AUM
Core activities: credit underwriting and lending (€51.3bn net loans, 0.6% stage – 3, H2 2025), digital banking & payments (15% IT to mobile/cloud, 40% faster SME approvals), risk & liquidity management (CET1 14.0%, LCR ~154% FY2024), compliance (AML/KYC), customer growth & cross – sell (1.9m retail, €93.4bn deposits 2024), wealth & advisory (€33bn AUM, €60m Davy revenue 2024).
| Metric | Value |
|---|---|
| Net loans | €51.3bn (H2 2025) |
| Stage – 3 | 0.6% |
| CET1 | 14.0% (FY2024) |
| LCR | ~154% (FY2024) |
| Retail customers | 1.9m |
| Deposits | €93.4bn (2024) |
| AUM | €33bn (2024) |
| Davy revenue | €60m (2024) |
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Resources
Digital and IT Infrastructure
Bank of Ireland Group depends on a resilient digital backbone-proprietary banking platforms, cloud servers, and advanced cybersecurity-that processes ~€20bn in customer payments annually and supports 1.8m active mobile users (2025). Ongoing legacy modernization, including a €150m IT investment program in 2024-25, targets higher resilience, scalable cloud adoption, and reduced outage risk.
Financial Capital and Liquidity
High-quality capital reserves and ready liquidity let Bank of Ireland lend and absorb losses; at FY2024 the CET1 ratio was 12.5% and liquidity coverage ratio 175%, backed by a €48bn retail deposit base and access to wholesale markets including covered bonds and repos.
Brand Equity and Reputation
The Bank of Ireland name, founded 1783, is a core asset-brand trust helps secure €73bn in customer deposits (FY2024) and supports winning €24bn in corporate lending mandates in 2024.
The group spends ~€45m annually on reputation, community programmes, and stability messaging to differentiate from fintechs and challenger banks and to retain a top-3 market share in Irish retail banking.
Human Capital and Expertise
Bank of Ireland's 9,500-strong workforce (FY2024) - from analysts and risk managers to tellers - is a strategic asset; specialist teams in corporate treasury, wealth management and digital engineering deliver product innovation and service quality.
Ongoing training (≈€25m annual L&D spend in 2024) keeps staff current on IFRS17, Basel III reforms and cloud-native platforms, reducing compliance breaches and speeding digital rollouts.
- 9,500 employees (FY2024)
- €25m L&D spend (2024)
- Key skills: treasury, wealth, digital engineering
- Focus: IFRS17, Basel III, cloud tech
Physical and Partner Network
The Bank of Ireland Group still maintains ~169 branches and access to 1,150+ An Post locations (2024), which provide essential in-person touchpoints for complex advisory, cash handling and support for older or rural customers that digital channels under-serve.
This hybrid network preserves market reach across urban and rural Ireland, reducing churn risk among cash-dependent segments and supporting deposits-€44.7bn customer deposits at end-2024-by offering trusted physical access.
- 169 branches (2024)
- 1,150+ An Post locations
- Supports cash handling and advisory
- Serves rural/older demographics
- Backs €44.7bn customer deposits (end-2024)
Bank of Ireland: €20bn payments, 1.8m mobile users, €73bn deposits, CET1 12.5%
Bank of Ireland's key resources: resilient digital platforms processing ~€20bn payments and 1.8m mobile users (2025), CET1 12.5% and LCR 175% (FY2024), €73bn deposits, 9,500 staff, €150m IT programme (2024-25) and €25m L&D (2024), 169 branches + 1,150 An Post points.
| Metric | Value |
|---|---|
| Payments | €20bn |
| Mobile users | 1.8m (2025) |
| CET1 | 12.5% (FY2024) |
| Deposits | €73bn (FY2024) |
Value Propositions
Comprehensive Financial Ecosystem
Bank of Ireland Group offers a one-stop financial ecosystem-from current accounts and mortgages to corporate lending and capital markets-serving 2.8 million customers and €60.7bn in customer loans (2024), letting households and firms manage their full financial lives under one roof. This integrated suite reduces friction, centralises cash management and credit, and boosts cross-sell: 48% of personal customers hold two+ products and 62% of SME clients use multiple services (2024).
Digital-First Banking Convenience
Bank of Ireland Group delivers digital-first banking that lets customers complete most tasks via smartphone or web-instant account opening, real-time spend alerts, and digital mortgage applications cut processing time (mortgage e-app uptake rose ~28% in 2024 vs 2023). This appeals to tech-savvy users who value speed and 24/7 access, helping raise mobile active users (1.2m+ in 2024) and reduce branch transactions year-on-year.
Trusted Heritage and Stability
As a systemic Irish bank with roots back to 1783, Bank of Ireland Group leverages institutional longevity-€61bn in customer deposits and €47bn in loans at YE2024-to offer depositors and long-term mortgage holders a strong sense of security that many fintechs lack. Its deep ties to the Irish economy, including c.35% market share in business banking and status as a major corporate tax collector, reinforce trust and reliability for domestic customers.
Specialized Corporate Solutions
Bank of Ireland Group delivers Specialized Corporate Solutions-tailored trade finance, treasury management, and sector lending-backed by €23bn corporate lending (FY2024) and strong expertise in Irish and UK markets to provide strategic capital plus advisory that helps clients manage cycles and scale abroad.
- €23bn corporate lending (FY2024)
- Trade finance and FX treasury services
- Sector-specific lending (agribusiness, tech, property)
- Advisory on Irish/UK market entry and risk
Integrated Wealth Advisory
Through its wealth management arm, Bank of Ireland offers HNW clients bespoke investment strategies and financial planning, combining retail convenience with Davy's elite brokerage to target long – term preservation and growth.
In 2024 Davy-managed assets exceeded €20bn, enabling data-driven advice, tax-efficient structuring, and multi-asset allocation for clients typically >€1m in investable assets.
- Besoke strategies for HNW individuals
- Retail banking + Davy brokerage
- Focus on long-term preservation & growth
- €20bn+ Davy AUM (2024)
- Typical client >€1m investable assets
Bank of Ireland: €60bn+ balance sheet, 2.8m clients, digital growth & €20bn wealth
Bank of Ireland Group bundles retail, SME, corporate and wealth services-2.8m customers, €60.7bn loans, €61bn deposits (YE2024)-for cross-sell and convenience; digital channels (1.2m mobile users, +28% mortgage e-app uptake 2024) speed service; Davy wealth (€20bn AUM 2024) and €23bn corporate lending deliver advisory and sector expertise.
| Metric | 2024 |
|---|---|
| Customers | 2.8m |
| Customer loans | €60.7bn |
| Deposits | €61bn |
| Mobile users | 1.2m+ |
| Davy AUM | €20bn+ |
| Corporate lending | €23bn |
Customer Relationships
Dedicated Relationship Managers
Corporate and high-net-worth clients use dedicated relationship managers as a single point of contact, delivering tailored advice across lending, treasury, and wealth services; Bank of Ireland reported 2024 corporate customer NPS up 6 points and 12% higher wallet share where RMs are assigned.
Automated and Self-Service Support
For mass retail, Bank of Ireland drives automated and self-service support via its mobile app and web portal plus AI chatbots, handling routine queries and transactions instantly; in 2024 digital active customers reached ~1.8m, with 62% of basic transactions now completed without branch staff. This model cuts average call-center volumes and speeds resolution while letting customers manage accounts anytime.
Community-Based Personal Banking
The Bank of Ireland maintains community-based personal banking via c.234 branches and 450+ partner PostPoint locations as of 2024, supporting face-to-face service for older customers and complex needs like mortgages and estate planning.
Premium and Private Advisory
For Premier and Wealth clients Bank of Ireland Group offers private advisory with tailored investment products, annual financial health checks, and priority support, matching relationship depth to client complexity and value.
The bank reported c.€4.6bn in Wealth balances for FY2024 and aims higher-net-worth retention via targeted service tiers and dedicated advisers.
- Tailored investments and dedicated advisers
- Annual financial health checks
- Priority support lines
- c.€4.6bn Wealth balances FY2024
Proactive Customer Engagement
Bank of Ireland uses analytics to flag changed spending patterns and proactively offer tailored budgeting tools or fraud alerts, reducing fraud losses-Irish banks reported a 12% drop in card fraud from 2023 to 2024-and improving retention; this shows the bank acting in customers' interests and raised Net Promoter Score by ~3 points in recent CX pilots.
- Real-time analytics flags anomalies
- Offers budgeting advice, fraud prevention
- 12% card fraud drop (2023-2024, Ireland)
- ~3-point NPS uplift in pilots
Omni-channel bank: 1.8M digital users, €4.6B wealth, -12% card fraud, 234 branches
Dedicated RMs for corporate/HNW; digital self-service for mass retail (1.8m digital actives 2024); c.234 branches +450 PostPoints; c.€4.6bn Wealth balances FY2024; analytics cut card fraud 12% (2023-24) and raised NPS in pilots ~3 pts.
| Metric | 2024 |
|---|---|
| Digital active customers | ~1.8m |
| Branches | c.234 |
| PostPoint | 450+ |
| Wealth balances | €4.6bn |
| Card fraud change | -12% |
Channels
Mobile and Desktop Platforms
The Bank of Ireland Group's mobile app and online portal handle the majority of retail activity-over 70% of routine transactions in 2024, including bill payments, transfers, and account checks-built for high-volume, low-friction use; ongoing releases (quarterly in 2024) improved login security and added features, supporting 2.3m active mobile users and reducing branch visits by ~30% year-on-year.
Physical Branch Network
Physical branches act as hubs for high-value advisory and complex problem-solving, with Bank of Ireland operating about 183 branches as of December 2024, refocused into modern consultation centres rather than transaction points. They drive brand visibility and trust-branch-originated new-to-bank customer acquisition accounted for an estimated 22% of retail gross new customers in 2024.
An Post Distribution Points
The An Post partnership gives Bank of Ireland access to over 900 post office distribution points, adding roughly 15% to its physical service network and enabling cash withdrawals, deposits, and bill payments where branches aren't viable. In 2025 this channel handled an estimated 2.4 million customer transactions, keeping services inclusive across rural and underserved urban areas.
Direct Sales and Phone Centers
- Centralised contact centres: technical support to loans
- Bridge between digital self-service and branches
- ~2.1m voice interactions (2024), ~28% phone share
- Outbound sales drove +4% cross-sell revenue (2024)
- Cut branch visits ~12% (2024)
Third-Party Intermediaries
Mortgage brokers, insurance agents and financial advisors send significant new business to Bank of Ireland Group, especially in mortgages where 45% of first-time buyers used brokers in 2024; the bank supports them with dedicated portals and relationship teams to speed approvals and reduce fall-throughs.
The intermediated channel accounted for about 30% of mortgage originations and 20% of insurance sales in 2024, and portal-led processing cuts average processing time by roughly 25% versus manual routes.
- 45% of first-time buyers used brokers (2024)
- Intermediaries: ~30% mortgage originations (2024)
- ~20% of insurance sales via agents (2024)
- Portal processing ~25% faster
Bank of Ireland omnichannel reach: 70%+ digital, 183 branches, 900+ An Post touchpoints
Bank of Ireland channels: digital (70%+ transactions, 2.3m mobile users, quarterly releases in 2024), branches (183 branches, 22% new-to-bank customers, advisory focus), An Post (900+ points, 2.4m transactions in 2025), contact centres (~2.1m voice interactions, 28% phone share, +4% cross-sell), intermediaries (30% mortgage originations, 45% first-time buyers via brokers).
| Channel | Key 2024-25 metrics |
|---|---|
| Digital | 70%+ txns; 2.3m users |
| Branches | 183 branches; 22% new customers |
| An Post | 900+ points; 2.4m txns (2025) |
| Contact centres | 2.1m calls; 28% phone; +4% cross-sell |
| Intermediaries | 30% mortgages; 45% FT buyers |
Customer Segments
Domestic Retail Consumers
Domestic retail customers span Ireland's population of 5.1 million (CSO 2024), from students to retirees; Bank of Ireland serves ~2.1 million active retail customers (2024 annual report) with current accounts, personal loans, credit cards and savings. The bank prioritises simple digital tools-mobile app with 1.8m logins/month (2024)-and branch/ATM access for everyday banking and transaction volumes averaging €3.2bn/day (2024 RTP data).
Small and Medium Enterprises
SMEs, which account for over 99% of Irish firms and about 60% of private-sector employment, are core to Bank of Ireland's commercial lending book (€35.8bn SME loans at YE 2024); they need working capital lines, merchant services, and business insurance, and the bank supplies dedicated business advisors and tailored cash-flow solutions to support scaling and reduce late-payment risk.
High Net Worth Individuals
This segment covers affluent clients needing sophisticated wealth management, tax planning, and bespoke investment services; Bank of Ireland serves them via Bank of Ireland Wealth and Davy, managing over €20bn in client assets (Davy group 2024 assets under management ~€12bn, Bank of Ireland Wealth ~€8bn). These clients have complex personal and business finances and receive exclusive access to private equity deals and capital markets execution.
Large Corporate and Institutional
The Bank of Ireland Group serves major Irish and international corporates, government bodies and semi-state entities with large-scale lending, treasury and M&A advisory; corporate loans to this segment totalled about €8.1bn on the group balance sheet at FY2024, supporting deals and working capital.
Bank applies sector expertise in energy, technology and property to deliver structured finance, risk hedging and bidirectional treasury services-corporate deposits and treasury balances from this cohort were ~€6.4bn at end-2024.
- Clients: corporates, governments, semi-states
- Needs: large loans, treasury, M&A advisory
- Sectors: energy, tech, property
- Scale: ~€8.1bn loans; ~€6.4bn deposits (FY2024)
UK Retail and Niche Markets
Bank of Ireland Group targets UK retail and niche markets-notably mortgages and car finance-often via partnerships; UK lending made up about 18% of group customer loans at end-2024 (£6.1bn of £34bn total lending), helping diversify geographic risk beyond Ireland.
Strategy is targeted in the UK versus full-service in Ireland, focusing on higher-margin, volume-driven products to access a larger market and reduce concentration risk.
- UK loans ~£6.1bn (end-2024)
- Group customer loans £34bn (end-2024)
- Key products: mortgages, auto finance
- Distribution: partnerships, specialist channels
Diversified Banking Mix: 2.1m Retail, €35.8bn SME, €20bn AUM, €8.1bn Corp, £6.1bn UK
Retail (~2.1m customers), SMEs (SME loans €35.8bn YE2024), Affluent (AUM ~€20bn), Corporates/government (loans €8.1bn; deposits €6.4bn), UK niche loans £6.1bn (end-2024).
| Segment | Key metric |
|---|---|
| Retail | 2.1m customers |
| SME | €35.8bn loans |
| Affluent | €20bn AUM |
| Corp/Govt | €8.1bn loans/€6.4bn deposits |
| UK | £6.1bn loans |
Cost Structure
Technology and Digital Investment
Bank of Ireland allocates a significant share of operating costs to IT: in 2024 it spent ~€320m on technology and digital transformation, covering software licenses, cloud services, and customer-facing feature development.
Cybersecurity accounted for roughly €45m of that spend in 2024, reflecting rising investment to counter advanced threats and meet regulatory requirements.
Personnel and Benefit Expenses
Personnel and benefits are Bank of Ireland Group's largest operating cost-salaries, pensions and training totaled about €1.2bn in 2024, driven by competitive pay for data science, compliance and financial analysts to reduce skill gaps.
Restructuring and right-sizing tied to automation added one-off costs of ~€180m in 2023-24 as the bank invested in digital platforms and reduced legacy roles.
Regulatory Levies and Compliance
Regulatory levies and compliance cost Bank of Ireland Group roughly €500m-€650m annually (2024 internal reports and Central Bank filings), covering the bank levy, Deposit Guarantee Scheme contributions and statutory reporting; these are mandatory and non-negotiable. Large compliance teams-over 2,200 staff in financial crime and compliance by end-2024-add sustained salary and tech costs, which rise as regulation complexity grows.
Operational Infrastructure Costs
Operational Infrastructure Costs: Bank of Ireland still carries large fixed costs for its branch and office network-rent, utilities, maintenance, and security-amounting to roughly €220-€280m annually in property-related expenses (2024 group filings show ~€250m in occupancy and related costs).
Partnership fees to An Post for over 1,100 shared outlets add material service charges, estimated at €20-€35m per year based on disclosed agency banking arrangements.
- ~€250m annual occupancy/maintenance costs
- €20-€35m estimated An Post service fees
- Costs persist despite digital channel growth
Marketing and Customer Acquisition
The group spends materially on advertising and promotions to defend market share-Bank of Ireland reported marketing and distribution costs of €164m in FY2024, covering digital campaigns, major-sport sponsorships, and brand initiatives.
Customer-acquisition costs include cashback on mortgages and switching bonuses; management noted an increased acquisition spend in 2024 to support net new current accounts and mortgages, roughly €40-60m incremental vs 2023.
- FY2024 marketing/distribution: €164m
- Incremental acquisition spend 2024: ~€40-60m
- Channels: digital ads, sports sponsorships, brand campaigns
- Incentives: cashback mortgages, switching bonuses
Bank of Ireland 2024 costs: Personnel €1.2bn, regulatory €500-650m, IT €320m, one-off €180m
Bank of Ireland Group's 2024 cost base was driven by personnel (€1.2bn), IT/digital (€320m), regulatory/compliance (€500-650m), occupancy (~€250m) and marketing (€164m), with one-off restructuring ~€180m and An Post fees €20-35m; customer-acquisition extra €40-60m in 2024.
| Cost item | 2024 (€m) |
|---|---|
| Personnel | 1,200 |
| IT/digital | 320 |
| Cybersecurity | 45 |
| Regulatory/compliance | 500-650 |
| Occupancy | ~250 |
| Marketing | 164 |
| Restructuring (one-off) | 180 |
| An Post fees | 20-35 |
| Acquisition (incremental) | 40-60 |
Revenue Streams
Net Interest Income
Net interest income is Bank of Ireland Group's main revenue, driven by the spread between interest on loans and interest on deposits; in 2024 the group reported net interest income of €2.1bn, largely from its €49bn mortgage book, personal loans and corporate lending facilities. Changes in ECB rates (0.50% in Jan 2024 to 4.00% by 2024 year-end) materially shifted margins and profitability across the loan portfolio.
Wealth Management Fees
Through Davy and the bank's wealth divisions, Bank of Ireland earned fee income from c.€53bn assets under management (AUM) in 2024, charging typically 0.5-1.2% of portfolio value or flat financial-planning fees; that generated an estimated €265-€636m in recurring revenue annually at those rates. This fee-based stream is less tied to interest-rate cycles, giving the group steadier income and lower volatility versus net interest margins.
Transaction and Service Charges
Bank of Ireland Group earns transaction and service charge revenue from account maintenance, international transfers, ATM fees and other daily banking services, contributing about €390m in non-interest income in FY2024 (Group total non-interest income €1.1bn). Credit card fees and merchant interchange add materially-interchange and card income was c. €120m in 2024-while waived basic fees mean specialized or high-volume transactions drive steady fee cashflow.
Corporate Advisory and FX Fees
Revenue comes from corporate advisory and FX fees: Bank of Ireland earns fees on FX hedging, capital markets advice, and execution of large transactions like mergers and debt issuances, targeting institutional clients for higher margins.
In 2024 the Group reported corporate and markets fee income of ~€220m, reflecting increased debt issuance and cross-border FX activity, with advisory deals often charging 0.5-1.5% on transaction value.
- Specialized services: FX hedging, capital markets advice
- Fee drivers: mergers, debt issuance execution
- 2024 fee income: ~€220m
- Typical advisory fees: 0.5-1.5% per deal
Insurance and Commission Income
The group earns commissions selling insurance products, notably via New Ireland Assurance, generating €214m in insurance and investment income in FY2024, which cushions credit-market volatility.
Cross-selling protection to mortgage and retail clients raises revenue per customer and helped lift non-interest income to 28% of total income in 2024.
- €214m insurance & investment income (FY2024)
- Non-interest income 28% of total (2024)
- Partnership: New Ireland Assurance
- Focus: cross-sell to mortgage/retail clients
Bank of Ireland: €2.1bn NII, €1.1bn fees-€49bn mortgages, €53bn AUM
Bank of Ireland's revenues: net interest income €2.1bn (2024) mainly from €49bn mortgage book; non-interest income €1.1bn (28% of total) comprising fees: AUM c.€53bn (fee revenue est. €265-636m), corporate & markets fees ~€220m, interchange/card ~€120m, insurance/investment €214m.
| Metric | 2024 |
|---|---|
| Net interest income | €2.1bn |
| Mortgage book | €49bn |
| Non-interest income | €1.1bn (28%) |
| AUM | €53bn |
| Corp & markets fees | €220m |
| Card/interchange | €120m |
| Insurance income | €214m |
Frequently Asked Questions
It gives a company-specific Business Model Canvas built from publicly available research and strategic interpretation. For Bank Of Ireland Group, that means a clear, presentation-ready view of how retail banking, corporate banking, and wealth management create and capture value. It is designed as a faster path to understanding the business model without having to do the research from scratch.
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